Syftet med denna uppsats är att hitta en innovativ definition av begreppet interna kunder samt föreslå en implementeringsstrategi för en av den svenska matvarugrossisten ICAs lagerenheter. Vi har nått våra slutsatser genom kreativa studiebesök, interaktiva intervjuer, en innovativ workshop och litteraturstudier. Vi har utgått från leanfilosofin och teorier om kulturer, förtroende och kommunikation i organisationer. Inom samtliga områden har vi stött på kopplingar till inre och yttre effektivitet. Under intervjuerna upptäckte vi att ICA står inför vissa utmaningar när det gäller de anställdas förtroende, kommunikation och individualistiska tankesätt.

Background: Research shows that the nurse?s presence has a great significance for the relationship between patient and nurse. By this, the nurse can gain a greater understanding for the patient?s situation and thus have an opportunity to influence the patient?s health processes.Problem: Today?s focus on the technology and lack of time in healthcare can create a stress which can make it more difficult for the nurse to prove presence to the patient.Aim: To describe patients? experiences of the nurse?s presence in healthcare.Method: A qualitative approach, where Evans descriptive synthesis has been used. Eleven previously published qualitative, caring science, articles has been used in the synthesis.Results: The synthesis revealed two themes.

Partnering is a collaboration method where the contractor and the client work together, based on a mutual Trust towards each other and with a common goal for the project. The method originates from the United States where it was early adapted by the U.S. Army Corps of Engineers. It later spread internationally where the United Kingdom and Denmark were early in Europe to see the potential with partnering, to help aid with the issues they were having where construction projects kept running late, going over budget and lacked in quality. By using partnering you can achieve a shorter building time, improved work relationships and enhanced efficiency and cost effectiveness.

Syftet med vår uppsats är att undersöka om det har förekommit något samband mellan totalkostnadsandelen (TKA) och avkastningen hos svenska aktiefonder under tidsperioden 1999 till 2003. Vidare är syftet även att undersöka huruvida fondens avgiftsstruktur har påverkat fondens avkastning. Metoden som har använts i uppsatsen är av det kvantitativa slaget, där regressionsanalyser har utförts för att utvärdera huruvida fondavgiften och avgiftsstrukturen har haft någon inverkan på avkastningen. De fonder som ingår i studien är Sverigefonder med kurshistorik på minst 5 år. De data som används har främst inhämtats från databasen SIX Trust, men även från Morningstar och PPM.

This thesis explores how the concept of ?legal corruption? manifests itself within the European Investment Bank with a modern approach to the theoretical understanding of anticorruption efforts. This approach conceptualises the idea of complementing theories based on contextual applicability rather than focusing on their competing qualities. The European Investment Bank (EIB), as the world?s largest multilateral lender, is an underexplored yet vital organ of the European Union, which has recently faced criticism for its alleged lack of transparency and dubious application of policy.

IntroductionStatistics show a declining trend despite the many benefits of breastfeeding.AimThe aim was to investigate how new mothers experienced the care associated with childbirth, with focus on breastfeeding.MethodThe study included mothers who gave birth in a hospital in the middle region of Sweden during 2011, and who responded to an online survey (n?1000). The present study was based upon answers from the open questions concerning dissatisfaction and suggestions for improvement and have been categorized using content analysis.ResultsMothers described failure in several areas, with a negative impact on breastfeeding. Many experienced that they had not been seen and treated like an individual, and that the healthcare staff had been unpleasant, impersonal, ignorant and stressed. Mothers wanted more credit from the staff concerning their own ability and some reported that they had been controlled and ?run over?.

The purpose of this paper is to investigate and analyze the importance of networking and relationships in the music industry. We also want to see whether these factors have any impact on the Swedish music exports.These musings have led to the formulation of the following question; -          How can the musiclabels in the music industry make use of networks and relationships to strengthen the Swedish music exports to the U.S. and make it more efficient? The essay is written with a qualitative method with an abductive perspective. That?s because our research question has demanded that we get a deeper view of the subject to be able to answer it.The empirical data is collected through telephone or email interviews.

Background:Alzheimer's disease is a disease that primarily affects the elderly but also younger people. Alzheimer's disease is a type of dementia which means that you get changes in the cerebral cortex and cells gradually die. The disease causes memory loss and things that were obvious before will be difficult for the sufferer. Alzheimer's disease also affects next of kin to a large degree; they will have to take a great responsibility. The next of kin are entitled to support from healthcare.Aim:The aim was to highlight next of kin' experiences of healthcare to their family members with Alzheimer's disease.Method: The study was based on narratives, which in this case means analysis of autobiographies.

Syftet med litteraturstudien är att undersöka arbetssätt som påverkar till en ökad tillit till vård och omsorg samt till vårdpersonal inom missbruk- och beroendevård. Metoden för utförandet av litteraturstudien utgick från artikelsökning i två olika databaser Trust, "Substance Abuse Treatment", ?Substance-Related Disorders?, ?Substance abuse?, ?Motivational Interviewing? & ?Case Management?. Samtliga artiklar granskades utifrån Göteborgs Universitet, institutionen för vårdvetenskap och hälsas mall för granskning av artiklar och tre olika kategorier skapades. Resultatet baserades på nio kvalitativa och kvantitativa artiklar som berör tillit mellan vården och patienten, Case managements förbättring av organisationen kring patienten och motiverande samtal påverkan på motivation till behandling.

The purpose of this study was to examine creativity in psychosocial work. The aim issues where to find out how creativity develops in social work, why the relation is important for the innovativeness and how the creativeness can change a person. Through a qualitative method with interviews of four persons in psychosocial work and with one man who's a professor in philosophy, four relevant themes were identified. The themes are about the relation, the meeting, the dialog and the changing. All four themes are related to creativity and I used existential, philosophic and also psychoanalytic theories when I analyzed the material.

Föreliggande uppsats handlar om enhetschefers förtroende för omsorgspersonalen inom hemtjänsten ur enhetschefsperspektiv. Eftersom förtroende är ett begrepp som kan se olika ut beroende på vilket område som undersöks, avgränsas uppsatsens undersökning till att gälla enhetschefers förtroende i samband med förekomsten av omsorgspersonal som stjäl hemma hos brukare. Omsorgspersonals stölder hos brukare av hemtjänst är ett outforskat område, det enda som med säkerhet kan sägas är att det förekommer. Därför har uppsatsen som syfte att undersöka hur enhetschefers förtroendebild och kontrollåtgärder ser ut för att kunna ha förtroende avseende förekomsten av stölder. Teorierna som används för analysen är Uslaner´s teori om moralisk och strategisk tillit och Luhmann´s teoretiska funktionsanalys av förtroende samt Cohen´s och Felson´s rutinaktivitetsteori.

Automatisk sparning i datorprogram underso?ks fra?n perspektivet hur anva?ndare upplever tryggheten till att deras arbete ska finnas kvar na?r de arbetar med en dator, och hur de reagerar pa? en ny typ av design. Det finns ett problem som ligger i hur datorer rent tekniskt a?r uppbyggda, ja?mfo?rt med hur datoranva?ndare a?r vana att objekt fungerar i verkligheten. Nuvarande och gamla dator- program har tittats pa? fo?r att se hur de har lo?st funktionerna kring sparning.

The purpose with this qualitative interview-study was to try, from the carer´s point of view, to describe the meaning and the essence of the good meeting. The participants were selectively chosen and were all women of varying life- and professional experience. They were interviewed with four interrogative forms that dealt with the experiences of the meaning and the essence of the good meeting. The analysis of the contents of the four interviews produced five themes: the meaning and the essence of aware presence in the good meeting, the meaning and the essence of the personal alliance, the carer's need of being seen and getting appreciation, the courage to bring up insulting behaviors while still preserving the relationship, personal qualities of the care. Aware presence was to be a main theme through out the meeting.

The purpose of this essay is to explore the actor network of a high technology company in the textile industry called F.O.V. Fabrics. The background for doing this is a recent project, which we choose to call the Salt & Paper Battery Group, aiming to commercialize a newly discovered technology ? a battery based on cellulose from an alga. We start by examining a range of network theories in order to eventually shape a framework of our own.

Companies and organizations need to take care of their employees? creative ability. This report gives some examples of work situations that support or prevent creativity. The purpose with this report is to investigate the link between people at work and creativity.It was necessary to delimitate the area and decide which sources to be investigated and presented in the report. The main topic is on sources of creativity, but as more organizations seem to introduce efficiency thinking according to Börnfelt (2009), the interaction between efficiency and creativity is also presented.In this report theory is compared to industrial designers? opinions on creativity.