Title: Time to renovate ? The effect of communication on the relationship between company and customer in a change situationCourse/subject:Busniess administration, Leadership, 15hpAuthors:Fredrik Elghag, Ossian OlssonTutors:Ingemar WictorKeywords:The Million Programme, Communication, Relationship Marketing, Tentant, Landlord.Problem formulation:How does communication affect the relationship between company and customer in a change situation?Purpose:Examining how different parts of a communication process affects customers Trust, commitment and loyalty to their company.Theoretical framework:The starting point for the study?s theoretical perspectives have been Morgan and Hunt?s (1994) previous studies on relationship marketing and Laswell?s (1948) communication model.Methodology:The paper is performed with a qualitative research approach and a deductive approach to answer the research question. Personal interviews were conducted with four employees in real estate companies and two tenants in each company stock.Conclusion:We have found that communication affects the relationship between company and customer. Tentants have experinced credibility of businesses is important for them to have a confidence and loyalty in the relationship. .

Relationen mellan riskkapitalist och företagsledare kan härröras till industrialismens genombrott i början av 1900-talet, vid den tidpunkten ägde uppdelning av ägare och företagsledning rum. Syftet med denna uppsats är att beskriva och öka förståelsen för grunden i relationen mellan en riskkapitalist och en företagsledare. När ägandet och styrningen är uppdelat kan konflikter uppstå vilket gör det intressant att även beskriva och öka förståelsen för när de båda aktörerna i relationen kan ha differentierad riskattityd. I den teoretiska referensramen beskrivs två teorier som kan anses ligga till grund för ekonomiska relationer, principal ? agent teorin och tillits teori.

The Private Equity industry has over the past years been booming and major external environmental changes have made the industry transform rapidly. Increased competition between Private Equity firms is one of the reasons why the industry has been and is being forced to focus more on addition of value through increased operational management. Consequently, the focus of value addition is by some said to be transferred away from deal making and financial skills, and into active operative management. This case study investigates how the portfolio management, and more specifically the measuring and management of performance, is carried out in a number of leading Swedish Private Equity funds with investments in the biotech sector. The biotech sector is characterized by extensive research and development, and many biotech companies often lack income and other measurable financial parameters in the initial phase.

Background:Alzheimer's disease is a disease that primarily affects the elderly but also younger people. Alzheimer's disease is a type of dementia which means that you get changes in the cerebral cortex and cells gradually die. The disease causes memory loss and things that were obvious before will be difficult for the sufferer. Alzheimer's disease also affects next of kin to a large degree; they will have to take a great responsibility. The next of kin are entitled to support from healthcare.Aim:The aim was to highlight next of kin' experiences of healthcare to their family members with Alzheimer's disease.Method: The study was based on narratives, which in this case means analysis of autobiographies.

The aim of this study has been to describe and clarify the phenomenon violence from patients within neuropsychiatric institutions, as experienced by staff members. The study has adopted an actor perspective and phenomenology as a philosophic and theoretical framework. The method used for data collection and analysis has also been influenced by phenomenology. Data consisted of five semi-structured interviews of a descriptive nature, and the goal of the analysis has been to articulate the general structure of the phenomenon. The results showed that the violence from patients is characterized by a professional commitment which includes always staying ahead and being able to help, protect and express a high level of emotional self-control.

The purpose of this essay is to examine the Swedish people?s level of knowledge about crowdfunding and their incentives and deterrents to crowdfunding investments. Early on crowdfunding was divided into two objectives: reward based and equity based crowdfunding. The division of objectives is logical due to the differencing conditions of the motivation for investors to invest. Supported by theories in crowdfunding incentives, commitment-Trust, the prospect theory, and the diffusion of innovations, we aim to establish a comprehensive line of reasoning to support our model of motivation in the conclusive chapter.The results of this essay were achieved by a combined method.

E-handel mellan företag som säljer hemelektronik och svenska konsumenter har blivit vanligare de senaste åren. Trots den kraftiga tillväxten är konsumenter fortfarande ifrågasättande till tryggheten med att handla över Internet. Med hjälp av teori har aspekter identifierats som påverkar konsumentens förtroende till en webbutik. Aspekterna delas in i fyra kategorier; influensbaserade faktorer, upplevelsebaserade faktorer, personlig inställning och erfarenhetsbaserad inställning. Med en kvantitativ studie har vi undersökt vilka faktorer som är viktiga för att konsumenten ska känna förtroende till en webbutik när den handlar hemelektronik.

BACKGROUND: Several people die every year. The numbers of deceased in Sweden were 91449 in 2008. This often brings bereavement for the relatives and in hospital with end-of-life care it can be important for the health professionals to support and also take care of the relatives. AIM: The aim of this study is to illuminate relatives? experiences of the caring situation with end-of life-care when a close relative is dying METHOD: Literature review.

Problem: Which factors affect customer satisfaction in a non-physical bank relation? Purpose: The purpose with this thesis is to study what creates customer satisfaction in a non-physical bank relation. We look at this by conducting a case study in which we studied the opinion of customers who uses the e-bank at FöreningsSparbanken. Method: We have used a qualitative data method through which we have received answers from our respondents, these we have interpreted to form information, which we have used in our analysis. In our empirical study we have used a case study in which we have chosen to interview both customers and co-workers to get an answer to our problem.

Saab Bofors Dynamics AB is looking for ways to let the employees work wireless in the future. The security in Wireless Local Area Networks (WLAN) has not been considered very reliable, but new standards and protocols have been developed to enhance the security in WLAN. Since most wireless components soon will have built in support for wireless communication, it is important to have a model to deal with secure wireless communication ready. This is necessary because it is important to protect the company?s information related systems, ensure contingency in the daily work and maintaining the Trust of the market and the authorities.

After the orange revolution in Ukraine, hope was given to achieve fullydemocracy in the whole society. However, this has not been the outcome; theUkrainian public administration still has problems to deliver what the societydemands. By answering the question: ?Which problems have the publicadministration to become democratic and how can we explain them??, we analyzethe failures within the public administration to accomplish democratic procedures.The empirical material in this thesis is mainly obtained from interviews andresearch during a field study in Ukraine. The problems for the civil servants inUkraine to act as guardians of the society are strongly connected to an inadequateprofessional knowledge.

The purpose of the study is to investigate the communication between exchange students and their host student trough Facebook. The study shows the importance of social cues and self-disclosure to maintain a relationship. The students? everyday use of Facebook helps them to remain connected to their social life locally and create new friendships. Cultural differences were shown in the way the students formed their expressions trough their messages to each other.

A good flow of information in organizations is one of the key aspects of how we define a well-functioning organization. The information flow could be internal as well as external between actors within as well as outside of the organization. In a logistics organization this flow of information is equally important as in any other kind of organization. In this paper we have explored information flows in logistics organizations by applying, boundary spanning and the mobile-stationary divide perspective. In boundary spanning the main goal is to erase or relocate some of the boundaries within an organization, in our case to make the flow of information internally as well as externally better.

Förtroende har sitt ursprung i trygghet och säkerhet. För att lämna ifrån sig personlig information krävs att man känner förtroende och således även trygghet och säkerhet. Tillgång till personlig information är en viktig konkurrensfördel för ett företag. Samtidigt utgör den personliga informationen ett problem eftersom många kunder känner en oro att lämna ifrån sig denna. Oron beror på osäkerhet om vad som kan hända med den information man lämnar, denna oro kan i sin tur leda till brist på förtroende.

Syftet studiens syfte var att belysa vilken betydelse fysisk beröring har för unga personer med bristande hälsa. Metoden var en litteraturstudie i form av en forskningsöversikt där 15 vetenskapliga artiklars resultatdelar analyserades. Resultatet Av analysen framkom fyra teman: Tillfrisknande, Stärkande av välbefinnande, Relationsskapande och Det svåra mötet, vilka redovisades som resultat. Diskussionen utgick från analysfynden, som ställdes mot en teoretisk referensram, byggd på psykoanalytikern Erik H Erikssons utvecklingsteorier. Slutsatser Beröringens betydelse innebar att unga i sin utveckling kan bli hjälpta att övervinna splittring i sin identitet genom att tillfriskna från ett liv av ohälsa och få ett liv med stärkt välbefinnande.