Technology based self-service (TBSS) used in supermarket self-scanning checkouts is a relatively new phenomenon in Sweden. Studies on TBSS as a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge in covering the self-scan checkout concept, from a company perspective. The purpose of this research paper is to investigate, through a management perspective, the changes brought about by implementing an innovative TBSS system in Swedish supermarkets, and its effect on the competitiveness of the company. This is done by presenting and linking the theoretical framework and empirical study in the research.

The underlying aim of this paper is to find out how the management and employees in a grocery store on a relatively small community in Sweden is experiencing Technology-Based Self-Service (TBSS), and self-scanning. And how store management and employees experience that the self-scanning ability is received by their respective consumers. Several open individual interviews were conducted with the administrative head of sales and various employees working at different departments at Coop Forum in Skara In offering self-scanning, we believe that the store provides consumers with an opportunity to perform their daily purchases by an easy and flexible approach, which we believe will have a positive impact on the entire store visit. A positive store visit, we believe play a major role in consumers choosing to do their shopping in the store.The issue to be elucidated in this paper is; How do management and employees in a grocery store perceive that self-scanning influence consumers' purchase and the service the shop offers? Why would a supermarket use self-scanning as part of the service they offer to their consumers? The report concludes the similarities and differences experienced by administrative sales manager and employees compared to previous research on the subject.

Abstract Over the years the consciousness of risk has grown. It?s hard to influence risks, therefore there are guidelines stating that significant risk must be included in the annual report. This paper is a case study; the purpose was to examine how four Swedish listed companies chose to disclose their internal and external risks. Risk is initially described in general sense and then it figures to what constitutes an economic risk.Through a case study of four Swedish listed companies? annual reports we have, through qualitative methods found how the companies chose to disclosure their risks.

The purpose of this study is to provide a longitudinal examination, within grocery retailing, of four marketing tools and their impact on enhancing customer loyalty. The study examines whether the relationship between the four marketing tools and customer satisfaction has a positive effect on attitude and behavior loyalty. The findings from this study show that the marketing tools have not helped enhancing loyalty between 2004 and 2007. Between these years, service quality has the most affect on loyalty. Self-scanning as an effective marketing tool could be questioned, the relation in this study is not supported.

Dagligvaruhandeln har under de senaste åren utsatts för hårdare konkurrens. För att kunna möta denna konkurrens har företag som ICA och Coop effektiviserat sin verksamhet med hjälp av teknikbaserad självservice. Tekniken leder till att kunden utför de arbetsmoment som kassörskan tidigare gjorde. Detta fick oss att undra över personalens syn på den nya tekniken. Syftet med arbetet är att kartlägga hur personalen på en stormarknad reagerar på införandet av ny teknologi.

Syfte: Syftet med denna uppsats är att undersöka om vi kan validera en generell modell för kundupplevd servicekvalitet och teknologibaserad självservice genom att applicera den på portabel självscanning i dagligvarubutiken. I en vidare förlängning undersöker vi huruvida införandet av sådan teknologi i ett företag kan påverka den upplevda servicekvaliteten i företaget som helhet. Metod: Vi har använt oss av en kvantitativ metod där respondenter har fyllt i vår enkät som bygger på frågorna Dabholkar (1996) använde i sin attributbaserade modell. Teoretiska perspektiv: Vi har utgått från teorier inom service marketing med fokus på kundupplevd servicekvalitet. Empiri: Uppsatsens empiri består av den information vi erhållit vid enkätintervjuerna i dagligvarubutiken.

This study investigated relationships between high level language functions and phonological working memory in adults by correlating results oftests in a test battery used for investigating subtle language disorders and digit span task results. Results of two digit span tasks were analyzed in relation to demographic factors. 103 subjects without neurological disease, 20 ? 79 years old, participated. Significant correlations were found between the digit span tasks and most of the tests.

During the last decade, there has been an increase in the use of technology-based self-services within the retail sector. The increase is particularly noticeable within the grocery market. The reason behind the increased use of these systems is partially due to the fact that companies within highly competitive retail markets continually look for ways of decreasing costs while upholding efficiency. The problem is that it is difficult to understand the true economical implications of investments relating to these machines. The purpose of this study is to investigate and contribute with new insights regarding the cost-structures of the stationary self-checkout systems and traditional cashier desks, within the retail grocery market.

Uppsatsens syfte är att undersöka vilka attribut hos en Internettjänst som påverkar kunders förväntade servicekvalitet på dessa tjänster. Utifrån ett servicekvalitetsperspektiv vill vi utveckla förståelsen för vad konsumenter värderar hos en Internetbaserad tjänst. Uppsatsens utgångspunkt är en abduktiv ansats. Vi har tagit del av erkända forskares resultat inom servicekvalitet och använt dessa som en teoretisk grund. Primärdata har samlats in genom 3 fokusgrupper med sammanlagt 14 respondenter.

I syfte att bli mer effektiva och bättre tillgodose kundernas behov växer diverse system och metoder fram. Detta är en genomgående trend inom både handel och serviceindustrin i allmänhet. För att förbättra såväl produktivitet som kvalitet involveras kunderna i allt större utsträckning i serviceprocessen till exempel genom olika former av självbetjäning. Självscanning har utvecklats som ett led i detta. Systemet representerar den nya tekniken med självservice på ett ypperligt sätt och möjliggör vår avsikt att på mikronivå studera ICA Maxi och deras självscanningssystemet med avseende på just detta.