The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient customer support has become more important and studies show that customers who leave a company do so because of poor service. Customers' growing demands for higher quality and easier access to services means that companies must recognize the need to satisfy each customer. It is important that each customer receives the attention required and that customer needs are met quickly and flawlessly.

Utvecklingen inom informationsteknologi (IT)-området har gjort det möjligt för företag att distribuera tjänster och mjukvara via webben, enligt affärsmodellen Software as a Servie (SaaS). Det har dessutom visat sig att det finns ytterligare vinst att göra för såväl konsumenter som leverantörer av dessa verktyg om de kan distribueras utan omfattande implementeringsaktiviteter och utbildning. Därför vill man uppnå en hög grad av self-service i applikationerna.Affärsprocessföretaget Barium AB har uppmärksammat denna potential hos SaaS-produkterna och hyser en önskan att implementera self-servicetänket i deras produkt ?Barium Live!?. Då den forskning som finns rörande design av self-serviceprodukter i huvudsak handlar om enkla system av kiosk- och automattyp har de tagit initiativ till detta arbete för att reda ut vilka designimplikationer self-serviceaspekten har för mer komplexa applikationer.

The work of Shakespeare has been popular to make film adaptations of from the birth of cinema. Macbeth, one of his most often played tragedies, is no exception. But how did Shakespeare portray Lady Macbeth in his play, and how do directors in the 21th century choose to portray her for a modern audience? I will try to find the answer to these questions by analyzing Shakespeare´s play as well as three modern adaptations. I will begin the thesis by looking at scholars´ view in questions regarding gender, free will, adaptations and genre before analyzing the play and the three movies.

The present study investigated free narratives in 72 children between 3;11 and 9;0 years. Participants were recruited from a multilingual environment in eastern Gothenburg. The children were instructed to make up their own stories after being provided with openings, ?Story stems?. The stories were then transcribed and analyzed on micro- and macro level and narrative evaluation.

We derive the equation linking the Weyl tensor with its Lanczos potential, called the Weyl-Lanczos equation, in 1+3 covariant formalism for perfect fluid Bianchi type I spacetime and find an explicit expression for a Lanczos potential of the Weyl tensor in these spacetimes. To achieve this, we first need to derive the covariant decomposition of the Lanczos potential in this formalism. We also study an example by Novello and Velloso and derive their Lanczos potential in shear-free, irrotational perfect fluid spacetimes from a particular ansatz in 1+3 covariant formalism. The existence of the Lanczos potential is in some ways analogous to the vector potential in electromagnetic theory. Therefore, we also derive the electromagnetic potential equation in 1+3 covariant formalism for a general spacetime.

The purpose of this essay is to investigate modern influence in the painting Strömkarlen, by Ernst Josephson. Strömkarlen was painted 1884 in Norway. First the essay performed an investigation of earlier researchers statements to establish a ?common truth? that puts the painting in a realistic/naturalistic-romantic context. With the help of Yve-Alain Bois? model, where he sees art from the painters point of wiew, it was possible to use two articles, written by Ernst Josephson in the fall of 1884, where he debates the conditions for art and artists in Sweden.

The purpose of this study is to find out how some Swedish preschool teacher discussing how children's Swedish colloquial interaction can be enhanced in the free play. In this case where children are aged three to five.My research questions in the study are:-          What type of free play do preschool teachers talk about in relation to children's Swedish colloquial development?-          What do preschool teachers say about child's colloquial interaction?-           How do preschool teachers reason regarding in what environment children?s colloquial interaction occurs?In my study I have used an interview with elements of a visual method called The Diamond. The approach is that the participants in the interview will be enhanced to discussing about a wise certain number of images. These images are then to be ranked accordingly with a specific theme and terms.If a child has difficult to speak, you can take help of  the interest the child has, the child can tell you and the other children what he or she know about the interest.

The purpose of this thesis has been todesign an electric circuit that measurestemperature in three different ways. Asoftware was also designed to record andanalyse the measurments. The result of thecircuit was a PCB with inputs for 42sensors of both surface and non-surfacemeasurments. These all have a maximumerror of ±3°C..

Möjliggörandet av molntjänster har bidragit till att Software as a Service (SaaS) blivit allt mer aktuellt. Detta är inte någon ny teknik, utan den har funnits en längre tid men har nu kommit att aktualiseras genom olika tekniska framsteg. I och med detta har företag börjat intressera sig för denna teknik som ett alternativ till egen lokal drift av IT-system. Vår studie behandlar faktorer i form av risker och drivkrafter som företag ser vid valet att använda tjänster genom SaaS. Dessa faktorer har vi funnit genom relaterad litteratur och andra studier inom området.

Does a person´s self esteem contribute in the process of creating false memories? Previous studies show that mood is related to false memories as well as to self esteem. This led to the focus of this study, to examine the relationship between false memory and self esteem. The question is examined by comparing the amount of false memories produced in the Deese-Roediger-McDermott (DRM) procedure with people´s scores on Rosenberg´s self-esteem scale. 59 people participated in a test with three different elements, a self esteem test and a memory test with both recollection and free recall.

How affected are the sugar production in Mozambique and Tanzania by EU sugar regime? What does the EU sugar reform constitute in these countries?Using theories regarding free trade and anti-free trade, I am able to answer these questions. The aim of this paper is to study how the various sugar agreements with EU affect the sugar production in Mozambique and Tanzania. Therefore I am using a method called a most similar system design in this comparative case study. The conclusion is that the EU sugar regime is the main reason to how the sugar productions in developing countries are.

The EU has had a special agreement with their former colonies in Africa, the Caribbean and the Pacific Islands, the ACP-countries, for almost 30 years. This has granted the ACPs with preferences on the Europen market, which have been excluded from other countries. The agreement is now beeing re-negotiated to make it more in terms with the rule of the WTO?s most favoured nation-principle. The new agreement will differ from the present one as it will be a mutual free trade agreement where the ACP countries will open their markets to the EU as much as the EU opens up it?s market to them.

Sedan år 2000 har det varit tillåtet för svenska företag att köpa tillbaka sina egna aktier. Sedandess har ungefär 80 företag initierat återköpsprogram. Tidigare empiriska studier, bådeutländska och svenska, har visat på en positiv aktiekursutveckling för de återköpandeföretagen. Motiven bakom återköpen anses vara signalering om undervärdering, reducering av?free cashflow? och därigenom av agentkostnader samt options- och flexibilitetsrelaterademotiv.Vi har studerat aktiekursutvecklingen justerad för branschindex för återköpande företag upptill fem år efter återköpets annonsering.

This project report shows the work around a mockup to a three-dimensional avatar-making application. An avatar-making application is a computer-based software program in which it is possible to create your own personal virtual character. The possibility to use three-dimensional avatars can in the future be essential for adding extra personal information or characteristics to social communication over the internet or over mobile phones. The problem of transforming a physical form and reconstruct it to a virtual basis has been an important problem to solve for many companies and software developers in the, for instance, virtual worlds area. Methods and ideas over making this transformation is the key throughout this project.

The focus of this essay is on a political party that was founded in Sweden in 1904. Today, we known it as Moderata Samlingspartiet. Historically, this party has transitioned through multiple phases which have included a change of name and also a change of substance in the area of trade policy. The party that was cheering globalisation at the 2006 congress had its roots in protectionism and had been founded as a strict protectionist organisation. The question raised here is what has caused this dramatic change in the trade politic?In addressing this important question, I have used both organization and party strategy theories to identify the main underlying reasons.