Syfte: Syftet är att beskriva hur användningen av feedback effektiviserar organisationer. Metod: I denna uppsats har en kvalitativ ansats använts för att studera upplevelsen av feedback på individnivå. Respondenterna, från två medelstora företag i södra Sverige, har dels intervjuats genom en riktad öppen intervjukaraktär samt fått svara på en enkätundersökning för att kategoriseras efter lärstilarna. Slutsatser: Vårt resultat visar att individers olika upplevelser av feedback kan spåras till individens lärstil. Varje lärstil har sina egna utmärkande faktorer som organisationer bör ta hänsyn till vid förmedling av feedback till de anställda. Vi har kommit fram till att organisationers effektivitet kan höjas vid medveten användning av feedback och genom att ta hänsyn till individens lärstil..

Background and problem: In Croatia, the hotel industry has undergone difficult and unstable conditions since the 90s. Since 2001, however the results in the sector has improved due to increased investment in the renovation of facilities and construction of new hotels.Purpose: The study aims to examine hotel operations on the Makarska Riviera on the basis of tourist business perspective, and examine its quality, service and accessibility.Method: In this study we used a qualitative approach. The survey was conducted through structured interviews and a non-participant observation.Result and conclusions: Satisfied and fulfilled employees, in turn that the hotels will have satisfied customers and may have profitable operations. Many hotels aim at constantly working to improve profitability and customer satisfaction. When measuring customer satisfaction, many hotel owners felt that the service is good and that they have received a good response from their guests.

Feedback tools support electricity users within the Swedish residential sector to increase their knowledge of electricity and the electricity market as well as to become more aware of their electricity consumption, which in turn encourages a reduction and an increased flexibility of electricity use. The primary aim of this study is to identify and analyse how existing feedback tools can be improved, to ensure that they contribute efficiently to the achievement of the EU objectives congruent with a more sustainable energy system in 2030, emphasizing: greenhouse gas reduction, increased energy efficiency and an increased share of renewable energy. In order to reach the primary aim of this study, existing feedback tools have been identified and mapped and interviews with feedback tools providers have been conducted. The study is limited to three research areas: the practical functions of feedback tools, available technology and the use of feedback tools.The use of more efficient feedback tools will provide an increased success rate for energy management, which includes both behavioural changes and energy efficiency. According to the results from the interviews conducted for this study, an increased use and user frequency is important to utilise the energy management potential.

The Swedish field of digital X-ray imaging has since several years relied heavily on distributed information systems and digital storage containers. To ensure accurate and safe radiological reporting, Swedish software-firm eCare AB delivers a system called Feedback?the first and only quality assurance IT support product of its kind. This thesis covers several aspects of the design and implementation of future versions of this software platform. The focus lies on distributed directory services and models for secure and robust data propagation in TCP/IP networks.

Denna studie undersöker hur antalet konjunktionsfel påverkas av feedback av varierande komplexitet. Ett konjunktionsfel uppstår när en sammansatt händelse A&B bedöms som mer sannolik än någon av de ingående händelserna A eller B. Ett datorbaserat experiment med 45 deltagare fördelade på tre betingelser (Singel, Trippel, Mix) kördes. I en träningsfas bedömde deltagarna utgången på spelkuponger innehållande en fotbollsmatch (Singel), tre fotbollsmatcher (Trippel) eller både en och tre fotbollsmatcher (Mix) och fick feedback på bedömningarna. I en testfas gjorde alla deltagarna bedömningar av sannolikheten för vinst på spelkuponger med en eller tre fotbollsmatcher.

Vårt syfte med studien är att undersöka hur enhetschefer anser att de ger och hur de får positiv feedback och i hur stor utsträckning det förekommer. Vi har valt att göra studien i en kommun, inom vård och omsorg, där enhetscheferna har samma chef och finns i samma verksamhet. Vår frågeställning: Förekommer positiv feedback och i sådana fall i vilken typ av kommunikationsform?I vilken utsträckning förekommer positiv feedback?Hur upplever enhetschefen positiv feedback?Vi har valt att använda en kvalitativ metod och göra intervjuer med semi- strukturerade frågor. Undersökningen genomfördes med att vi intervjuade nio enhetschefer inom vård och omsorg i en kommun.

Under a?ren pa? la?rarutbildningen har vi via personliga iakttagelser kunnat sko?nja en diskrepans mellan vad la?rare anser sig sa?nda ut fo?r feedback och hur de beskriver sin feedback. Luke och Sinclair (1991) menar att det a?r la?rarens beteende som a?r den starkaste faktorn till hur elever uppfattar Idrott och ha?lsa i skolan. I relation till det som Hattie och Timperley (2007) samt Stensmo (2008) skriver om hur felaktig feedback kan ge omva?nd effekt riskerar feedback att motarbeta Skolverkets (2011) ambition att fra?mja varje elevs utveckling.

This master's thesis focuses on the development of a strategy for aninformation service in the area of digitization of cultural heritage andresearch, with a web based platform as implementation of the strategy. Viathe platform, digital collections and research are presented and shared.Services around the platform are provided. Support activities comprise thewhole chain of digitization, from digitization to archival of the digitizedobjects. The information service aims for a new approach to combine ICT andestablished research; research and industrial practice were combined andcooperation of participants from various backgrounds was enabled. Thestrategy and organization of such information service was described using a?quality management system?, standard ISO 9001.

The purpose of this study was to understand how the concept of quality as an idea was spread to and translated in municipal elderly care. A central question was: How does literature, policy documents and key people describe the function and meaning of the concept of quality? The method of analysis was a qualitative case study with a critical discourse. The theoretical framework of the study is mainly what is known as institutional theory and a line of thought describing how ideas are transferred and spread. The theoretical focus is on how original ideas are interpreted and why they gain a foothold in new contexts.

The purpose of this study was to illuminate dentists? work with guarantees. A case study was performed by personal interviews with dentists from both private and public sector. The result showed how dentists work with guarantees and how they motivate their guarantee obligations. We found that service guarantees? shaping and application should be simple and obvious.

ABSTRACTProblems with high turnover in nursing has escalated during the last years both nationally and internationally. according to previous research job satisfaction and quality of care was connected to specific features of the hospital work environement. It was also recommended by Coomber & Barriball (2007) to analyze job satisfaction at ward level with qualitative interviews to get a deeper and more extended insight in which specific features are of importance.The aim of this study was to investigate and describe the experiance of job satisfaction in relation to quality of care from nurses perspective. This study was carried out at an orthopaedic ward with primary nursing as organizational context of care.Two focus group interviews were conducted, they comprised nine nurses with at least two years experiance of primary nursing. A qualitative content analysis with inductive approach was used in order to develop more detailed insights of potential factors influencing work satisfaction at ward level.

Fo?retag och organisationer har individuella uppla?gg fo?r hur de arbetar med feedback, det a?r inte garanterat att na?gon sto?rre vikt la?ggs vid feedback, trots att det utgo?r en va?rdefull resurs. Denna studie identifierar vad som utma?rker en bra respektive mindre bra feedbackprocess fo?r den enskilda medarbetaren och underso?ker hur ett fo?retags riktlinjer och arbetssa?tt pa?verkar medarbetarens mo?jligheter att fa? bra feedback. Fo?r att underso?ka detta har tva? fallfo?retag anva?nts, konsultfo?retagen Accenture och Frontwalker.

Feedback är ett vanligt förekommande begrepp i dagens samhälle, liksom en central del av en organisations ekonomistyrning. Det är även ett kraftfullt verktyg för att åstadkomma lärande. Feedback, ibland även kallat återkoppling och prestationsutvärdering, handlar om att utvärdera utförda prestationer för att sedan kunna ge information kring prestationerna. Syftet med att ge feedback är att möjliggöra förbättring av mottagarens prestation genom att förändra dennes beteende. Vilket sätt feedback ges på, liksom av vem den ges, påverkar både hur feedback uppfattas och vilka effekter den får.

The role of the quality manager has evolved from being a quality controller to work with a more global business. Within many organizations in Sweden, however, the traditional role of the quality manager's remains and the tasks categorized as quality control still takes up most of the quality manager's time. The survey conducted as part of this master thesis shows that the quality manager in most businesses has multiple roles in addition to the role of quality manager, which can create a role conflict. One consequence of this is that each improvement is not given priority due to time constraints. Although the importance of a clear and committed leadership is the key for succeeding as the quality manager.

ABSTRACTProblems with high turnover in nursing has escalated during the last years both nationally and internationally. according to previous research job satisfaction and quality of care was connected to specific features of the hospital work environement. It was also recommended by Coomber & Barriball (2007) to analyze job satisfaction at ward level with qualitative interviews to get a deeper and more extended insight in which specific features are of importance.The aim of this study was to investigate and describe the experiance of job satisfaction in relation to quality of care from nurses perspective. This study was carried out at an orthopaedic ward with primary nursing as organizational context of care.Two focus group interviews were conducted, they comprised nine nurses with at least two years experiance of primary nursing. A qualitative content analysis with inductive approach was used in order to develop more detailed insights of potential factors influencing work satisfaction at ward level.