Kvalitetschefens Roll och Kompetens Inom Svenska Organisationer och Företag
The role of the quality manager has evolved from being a quality controller to work with a more global business. Within many organizations in Sweden, however, the traditional role of the quality manager's remains and the tasks categorized as quality control still takes up most of the quality manager's time. The survey conducted as part of this master thesis shows that the quality manager in most businesses has multiple roles in addition to the role of quality manager, which can create a role conflict. One consequence of this is that each improvement is not given priority due to time constraints. Although the importance of a clear and committed leadership is the key for succeeding as the quality manager. The quality manager?s educational background can vary between different activities. Most quality managers have a basic training in business development and quality, but many do not have deep expertise in the area. The quality manager wants more education and is looking for deeper skills for living in a constantly learning. The master thesis identifies the quality manager's role, tasks and education. It is hoped that in the long run from this study could support the quality manager's role and future development in the debate.