Background: The importance of creativity and innovation is frequently stressed in modern literature on management. The significance of innovation gives entrepreneurs the reason to prior to the commencement of a relationship with a venture capitalist, obtain necessary insights regarding the influences such a relationship may have, in terms of innovation. Purpose: The purpose of this thesis is to scrutinise the influence of venture capital firms on their portfolio companies regarding their ability to be innovative. Delimitations: The intent is to study the impact of a venture capitalist from the viewpoint of its portfolio companies. In other words, what the portfolio companies have perceived as changes is our main area of concern, rather than what the venture capitalist has perceived as change.

This study is intended to give an impartial view of a young and complex program in Sweden titled Product Innovation Engineering program. The purpose of this program is to increase innovation capability in Sweden that will result in new companies, patents and economic growth. The results from this study might give some direction to future innovation initiatives, but should primarily serve as a tool for the PIEp participants. The study will focus on investigating the creation of the program as well as the development of its strategy. From weaknesses and strengths within the strategy of the program the study should also attempt to show its future potential.

                             Idag väljer fler och fler att jobba med öppen innovation. Öppen innovation kan bidra till större kunskaps-inhämtning, mer kreativitet och mer kundanpassning under produktutvecklingen (Von Hippel, 2005).  För att få en innovationsprocess att fungera effektivt måste användarna av varan eller tjänsten få möjlighet att komma med synpunkter under utvecklingsfasen samt att processen bör hålla god hastighet (Von Hippel, 2005). I en öppen innovationsprocess blandas olika kompetenser och bakgrunder vilket leder till större kunskapsbreddning. När olika kunskaper möts kan de tillsammans utvecklas eller bygga vidare på varandra (Johansson, 2005). Att använda sig av öppen innovation kan bidra till att stärka organisationens ekonomiska resurser (Janssen, Bouwman, van Buuren & Haaker, 2014) (Harhoff, Henkel och Von Hippel, 2003). .

Purpose: The purpose of this paper is to create an understanding of how customer engagement, communication / interaction and customer insight are driving forces behind the use of Social CRM from a leadership perspective.Method: The purpose of the study, we believed it was appropriate to use a qualitative approach to conduct the study. The empirical data were collected through semi-structured interviews. The sample consisted of 10 companies located in the Gävle area who are active on social media. The interviews were coded to obtain keywords and patterns. These patterns and keywords are then analyzed to arrive at the study's results.Results and contributions: Our results suggest that all the identified benefits, customer engagement, customer insight and communication are driving forces to make use of social CRM.

Real estate agent is a popular occupation that many young people study today. They enter the market and will have to compete with experienced real estat agents. Why should the customer choose them instead of those with more experience? We describe the character of services offered, expectations and customer satisfaction. We have chosen to give a questionnaire to customers and real estat agents.

Det är av vikt att implementera innovation i organisationer som verkar i en påverkbar och föränderlig miljö. De organisationer som påverkas av exempelvis politiska beslut har en svårare utmaning att bemöta detta. Vi ser även att organisationer inom tjänstesektorn och främst tjänster som sker nära människor även har en svårare utmaning när det gäller ämnet innovation. Det finns en smärtgräns i effektivisering och utveckling inom organisationer som verkar i detta område. Eftersom omvärlden verkar i en pågående förändring anser vi att organisationer ständigt behöver bemöta detta för att kunna leverera, och då är det viktigt att tjänsteföretag är medvetna om vikten och innebörden av innovation.

Title: Strategies for competition ? a study of the Swedish contact lenses market.Authors: Pernilla AArskog and Annika Lange.Background: As a market gets more mature and the competition increases, it is more important for a company to apply the right strategic perspective. There are four fundamental strategic perspectives for a service-oriented business: a core product-, a price-, an image- and a service perspective. This study is a about service management and take its point from the theories from the Nordic School about strategies for competition, customer value, perceived customer quality and customer loyalty.Purpose: The main purpose with this study is to analyze and evaluate how the actors at the Swedish market of contact lenses should compete to gain further competitive advantages.Method: The study includes four qualitative interviews with two traditional opticians and two Internet based businesses, but also a survey with 106 contact lens users is included.Analysis: In the analyse part of this thesis it was concluded that the traditional opticians conception about their customer not agrees with what the customer evaluate as important. Many of the customers have thought about changing their optician, and besides that do not recommend their optician, and can there for not be categorize as loyal customers.

Gasellfo?retag utna?mns i Sverige av Dagens Industri (2010) och enligt Glenberg (2008) som lyfter statistik fra?n Bolagsverket har 25 procent utav gasellerna lagts ner inom sex a?r. Gjerlov och Guenther (2012) menar att snabb tillva?xt kan leda till interna hinder och kompetensbrist vilket kan fa? katastrofala konsekvenser. Ceylan (2013) och Wickham (2006) menar att innovation kan ses som en strategi fo?r o?kad tillva?xt hos fo?retag.

The purpose of this thesis is to describe and analyze how the mining equipment producers on a global market manage to handle the changing conditions concerning customer value. Our approach has been a comparative analysis between two different sites in order to answer the purpose. The case studies at Metso Mining have been made through interviews and visits at two geographical markets, South America and Scandinavia. The theoretical framework applied on our empirical findings is based on Blue Ocean Strategy, Customer Value and Resourced Based View. The empirical foundation is based on interviews with Metso Mining employees at Sorocaba in Brazil and Kiruna/Gällivare, Trelleborg and Staffanstorp in Sweden.

Vår forskningsfråga var att utreda huruvida inkubatorn på Ideon Innovation ger incitament för tillväxt för nystartade innovationsföretag. Vi börjar att fastställa om det är tillväxtföretag som håller till på Ideon Innovation, sedan undersöks i vilken mån denna tillväxt beror på hjälpen från forskningsparken. För att uppfylla uppsatsens syfte har en kvantitativ metod samt en abduktiv strategi valts. Primärdata har sitt ursprung i en enkät- undersökning av företagen som befinner sig/har befunnit sig på Ideon Innovation. Sekundärdata består främst av övriga institutionella avhandlingar om tillväxt samt forskningsparker.

I organisationer idag bo?rjar det bli mer och mer centralt att fokusera pa? medarbetarnas innovationsmo?jligheter och kunskap. Organisationer bo?r numera fokusera mer pa? den tysta kunskapen och go?ra denna explicit fo?r att utnyttja den fulla potentialen till innovation. I dagens organisationer kra?vs det a?ven att medarbetarna va?gar arbeta o?ver gra?nserna och att ledningen tydliggo?r att allas input inom organisationen va?rderas likva?rdigt.

Syftet med uppsatsen är att undersöka om det föreligger ett samband mellan graden av egentillverkning (ET) och innovation samt hur detta samband i så fall ser ut. Metoden är en kombination av litteraturstudier och telefonintervjuer med företrädare för 24 olika företag i Europa som tillverkar packningar. De flesta av dessa företag ingår i Trelleborgskoncernens Sealing Solutions Division men även externa, liknande, företag har ingått i undersökningen. Intervjuerna har varit semistrukturerade och syftat till att få reda på de olika företagens innovations- och outsourcingsituation. Informationen som erhållits från intervjuerna har analyserats både kvantitativt och kvalitativt för att finna ett samband mellan graden av ET och innovation.

The purpose of this study is to analyze how customer oriented businesses can use loyalty programs to create loyalty and how loyalty can be increased. We have in this study chosen to refer loyalty program to the loyalty program that belong to the company Jula AB. Our study is written in a qualitative method. In our method, we chose to interview people in Jula organization to get a business perspective to our study. We have also chosen to assemble a focus group of Jula-club members to also get a customer perspective on the subject.

Customer service has traditionally consisted of telephone, mail, and later on chat.But the entry of social media has changed the way companies exercise customerservice. Companies should ask themselves whether the same type of traditionalcommunication may or may not function in a new channel and thus whether itcan be applied to social media.The purpose of this study is to describe the companies? use of customer servicein social media and how the communication differentiates from thecommunication in traditional customer service, and also to define the effect onthe customers? relationship to the company. To reach our conclusions we havecombined theoretical references with qualitative interviews.By our analysis, we found that the communication in social media expandsthe possibilities. By entering an unfamiliar channel, customer service has hadto adapt themselves and their language.

So- called ?Network Based Defense? (NBD) was introduced in Sweden in connection with the transformation of the Swedish Armed Forces in 1999. NBD is based on the U.S. variant Network Centric Warfare (NCW), which in turn is derived from research on the concept of Revolution in Military Affairs (RMA). In Sweden the concept was introduced and included not only the Armed Forces but was intended to also support the Swedish civilian agencies in order to create networks and hence share the available information and thus more effective crisis management and to provide more "bang for the buck." In developing the concept of NBD the Swedish Armed Forces used both economic and human resources, in the form of research, new technologies, new organization and new methods.Between year 2004 and 2006 the Armed Forces once again entered the process of reorganization.