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15664 Uppsatser om Custom Relation Management - Sida 11 av 1045
Perfect match? : Kombinationen av Knowledge Management & Human Resource Management i konsultbolag
Background: We have identified the combination of Knowledge Management and Human Resource Management as interesting because of this constellation has been mentioned scarcely in previous studies. There also seem to be some interesting correlations with personnel turnover.Aim: The aim of this study is to describe and understand the theoretically best combination of Human Resource Management and Knowledge Management, by creating a model. The model is also going to be tested empirically through consulting firms, to see if they meet the ideal combination. With this model we also want to describe in what way the different combinations of strategies will affect the personnel turnover.Definitions: A huge part of this study concerns the theoretical area Human Resource Management, which we have entitled HRM. Similarly, Knowledge Management has been entitled KM.Completion: The study is designed both as a literature review and as a comparative case study in which empirical data has been collected through qualitative interviews with four Swedish management consulting firms.Results: The best combinations of KM and HRM are according to this study that strategies should consist of a thoroughgoing personalization or codification.
Effektiv ekonomistyrning inom den offentliga sjukvården - en studie av Habiliterings- och rehabiliteringskliniken på Blekingesjukhuset
The purpose with our study is to investigate in which way a public field of
action has succeeded to make the economic management more effective and also
find out which factors/activities that have contributed to get the result of
the budget in balance. We also want to find out in which degree the balanced
scorecard (BSC) has contributed to the positive result of the budget.
Method: We had started out from the qualitative method theory which is based on
the hermeneutic theory, because we will interpret and understand. With this
starting point we have chosen to use a case study with semi-standardised
interviews supplemented with information from different documents, and to get
the theoretic connection we have studied literature in the subject field. The
analyse and even the theoretic connection have then started from, for this
study, a special analyse model.
Results: Througt systematic and target-concentrated management and through
cooperated factors, with stress on a leadership that is both professional,
visionary and un-combined, and there the staff´s is seen as a important
resource, and there it is a clear strategy and objective to keep the cost of
the activity within assigned budgetframe, has a public field of action, as the
clinic of hab./rehab.
Utbildningens betydelse för att hantera chefsjobbet
Det går inte att utbilda sig till chef men jobbet som chef underlättas om man har utbildning. Enligt vår empiriska grund så är den bästa kombinationen att lära sig det både praktiskt och teoretiskt, utbildningen är en genväg till en chefsposition. Chefen kan däremot utvecklas om man utbildar sig under tiden som man jobbar..
Att arbeta med strategier och mål i en offentlig verksamhet - En fallstudie om strategiimplementering inom ett kommunalt bostadsbolag
Background: During the 2000s, there has been an increased interest in studying
business management and strategy implementation with customer focus in public
organisations. To achieve business goals it is important to continuously work
with strategies to meet customerdemands for increased efficiency and service.
Purpose: The aim of the essay is to examine how to work on strategy
implementation in a municipal real estate company from a management perspective
in order to achieve overall goals.
Method: The study?s methodology is a case study based on qualitative telephone
interviews
that were conducted with representatives in managerial positions from various
levels of the
company. The choice of the qualitative data was considered relevant in relation
to the chosen
topic of the thesis. The empirical data was then compared to the theoretical
framework of the
thesis.
Results: Strategies guide the company to achieve the overall goals, which are
later on broken down into operational targets.
Organisation är kommunikation. Kommunikation är organisation. : - en studie av kommunikationen mellan chef och medarbetare inom Rädda Barnen
AbstractTitle: Organization is communication. Communication is organization. - A case study of the communication between the management and the employees at Save the Children Sweden. (Organisation är kommunikation. Kommunikation är organisation.
Metoder för trust : Hur praktiker arbetar för att bygga förtroende till knowledge management-system
This thesis examines how knowledge management professionals use trust as a component in the creation of knowledge management systems, and what methods they use for building trust.Adopting a grounded theory approach, interviews with 8 knowledge management professionals active in different industries served as the base for an analysis that identified trust to be the single most important common factor in the data. The concept of trust used by the informants was identified as relating to the knowledge management system itself, rather than other users, employees or groups in an organisation.Building trust, the KM-professionals mainly focused on three methods: simple solutions, system superiority, and implementation security. Using these methods, the KM-professionals seek to ensure system trust by creating opportunities for users to obtain positive experiences of using the system, and thereby generate a foundation for a trust-based relationship between the user and the system..
Produktplaceringar - i vilken utsträckning uppmärksammar vi dem och hur upplevs de?
En sammanfattning av uppsatsen på maximalt 8000 tecken..
SVENSK DAGLIGVARUBRANSCH I FÖRÄNDRING
En sammanfattning av uppsatsen p・maximalt 8000 tecken..
Hot mot yrkesrollen eller vardagligt verktyg? En studie av lärares inställning till lärplattform
Today an increasing number of schools and organizations are investing in so called Learning Management Systems. Researchers disagree on the pedagogical value of these tools. Some mean that Learning Management Systems cement old-fashioned behaviouristic teaching practices; others mean that the systems provide good opportunities in supporting learning in a socio cultural perspective. The aim of this study is to reach better understanding and increased knowledge of how the introduction of a Learning Management System influences the role of the teacher and how the learning is organized. We have conducted two case studies.
Projektledning på idrottsförvaltningen: Ett förändringsförslag
The management at the City of Stockholm?s Sports Department have problems. During recent years several IT-projects have been launched but results are worse than could have been hoped for. The projects are generally perceived as being too expensive, too time consuming and not to have delivered the expected results. This thesis aims at giving the City of Stockholm?s Sports Department theoretically based advice on how to improve their management of IT-projects.
Att säkra farmor - En komparativ fallstudie av kvalitet och kvalitetssäkringsarbete inom äldreomsorgen
The care for the elderly in the municipalities has recently seen the need for a formalized system for quality assurance. Under increasing demands for monetary efficiency while bound by law to retain acceptable standards in health care, there is need for efficient and at the same time quality-assured management. The municipalities often solve this puzzle by introducing systems and standards influenced by theory-clusters such as NPM (New Public Management), TQM (Total Quality Management) or other quality management theories.This essay focuses on how the public administration in the municipalities defines quality and designs and implements system for formalized quality assurance. Our basic view of organizations is institutionalist and our theoretical framework includes theories about quality, NPM and TQM..
?En slags kompis som verkar bry sig och lyssnar och så? : Klienters beskrivning av case managern i relation till arbetsbeskrivningen
The main purpose of this qualitative study was to describe clients? descriptions of the professional role case manager and how it relates to the job description provided from a project in which both case managers and clients were participating. Both what case managers do and are expected to do were explored. The project involved case management in the purpose to strengthen and enhance the care and quality of life for clients who are dually diagnosed. Interviews were conducted with five clients and the result was analyzed with theoretical concepts from role theory.
Ledarskap kan och skall utövas - eller?
Vårt syfte är att skapa en djupare förståelse och klargöra för användningen avbegreppen management och ledarskap i praktiken. Med hjälp av begreppens innebörd kan vi som forskare få möjligheten att framföra hur begreppen används praktiskt. På så vis kan vi se om teorin reproduceras i praktiken. Vår uppsats visar att intervjupersonerna tror att de utövar ledarskap, men att det inte kan utövas i praktiken. Detta har sin grund i den tvetydighet som omger begreppet ledarskap och företagets organisationskontext.
Ledarskapsutvecklingspograms påverkan på individ och organisation
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Konsult - Klient relationer i kunskapsföretag: En fallstudie på Deloitte & Touche
Denna uppsats syftar till att undersöka ett antal nyckelbegrepp och betydelsen av dessa i interaktionen mellan konsult och klient. Nyckelbegreppen är förtroende, osäkerhet respektive säkerhet, roller och prioriteringar i relationen mellan konsult och klient. Undersökningen genomfördes som en kvalitativ studie med djupintervjuer bestående av revisorer från Deloitte & Touche i Malmö samt deras kunder. Förtroende visade sig vara en förutsättning för relationen. Det skapades av den kompetens konsulten visade samt personkemin mellan konsult och klient.