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… with varying degrees of eligibility. These are end users, administrative and service personnel. We have chosen to focus on opportunities to streamline the administrator and service personnel work with a mobile service, as these users of MIVEO often are movable and mobile. From …
… library anxiety, Bourdieu, library architecture, gender studies and service management. The methods used are qualitative interviews, and textual analysis using the printout of these taped interviews along with notes and an earlier user study as material. The conclusions are that …
… complementary goods in the form of customer satisfaction, customer view of the service encounter, as well as success in sales. In addition, the influence of the customer's purchase amount on the tendency to buy an extra product in a suggestive selling situation was examined. The …
… differences and explore new methods for the library in order to improve their service. The theoretical frame of the thesis is based on Richard Norman's notion the Moment of truth. The moment of truth is the moment when a business has to convince their customer that they offer …
<em>En kvalitativ studie om socialtjänstens bedömningsprocess efter inkommen 14 kap. 1 § SoL anmälan.</em>
… to reach a deeper understanding of the process that occurs within the social services after receiving a notification according to Chapter 14, section 1, The Social Services Act. More specifically the focus of this study was to illustrate how social secretaries reason about …
… the experiences and views some users have of the library environment and services of the University Library of Halmstad. The main question to be answered in this thesis is what importance the users attribute to the library environment and services while pursuing their most …
… is a serious public health issue that concerns everyone. Public health service is one of many authorities where battered women seek help. The purpose of this literature review was to describe which factors affect the encounter between battered women and nurses in public health …
- en studie om sex personer med funktionsnedsättningar och deras upplevelser av bemötande i kontakten med handläggaren inom den offentliga sektorn.
Treatment is both about the actual encounter and how individuals interact as well as the behaviour among the counterparts. Previous research shows that a person’s experience of how he/she is being treated is formed by conditions created by external factors, in literature known …
… Swedish librarians and recommendations for Swedish librarians in the reference service. Three main issues emerge in the study; equalistic personal encounter where the principle of justice is emphasized but also problematized, library users? integrity which mainly coincide with …
<em>En studie om färgers påverkan på hotellföretags servicelandskap & identitet</em>
… research question, which resulted in following: How can hotels affect their servicescape and identity by the help of colour? The study has a qualitative method that began in an empirical problem that has been tested against theory, which subsequently developed the research …
… suggested in the literature to be related to the perceived utility of the service Book a librarian (Swe. Boka en bibliotekarie). Disciplinary differences were also analysed. 73 encounters between students and librarians in 11 Swedish academic libraries were studied using a …
… för att skapa differentiering och påverkan är genom valet av tre faktorer; service, sortiment och människor. Det som skiljer företagens marknadsföringsstrategier åt är valet av informationskanaler i marknadskommunikationen, organisationens uppbyggnad samt varumärkena som ingår i …
… the reference encounter, what influences these views and how they affect the service; whether the family historians are aware of these views; which subject knowledge is needed and how this knowledge affects work performance; if there is a need for continuing education, and …
En kvalitativ studie av pappors upplevelser kring att befinna sig i vårdnadstvist
… masculinity but also the way they feel about the help they got from social services and other institutions. The fathers show feelings of subordination and discrimination of their parenthood compared to the one of the mother’s; as a result of the treatment they got from social …
-En kvalitativ studie av fyra företags intäktredovisning.
… of goods. When the deposited amount was compared with companies that have service assignments we saw that these companies handle the deposit for warranty likewise. However the companies with service assignments made their assessments more carefully than the companies who sell …
