88 uppsatser · sida 1 av 6
Automatiserade och mänskliga servicemöten i komplexa tjänsteleveranser
As self-service technologies become more common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex …
… on social interaction, as well as on Christian Grönroos? theory on quality of service and marketing. We use the following questions: How do library staff view the personal encounter? How do library visitors view the personal encounter? How does the library staff’s treatment …
En kvalitativ studie i hur lärare i ett teoretiskt och ett praktiskt ämne använder språket för att handleda eleverna
… thesis in Library and Information Sciences aims to investigate and put the services of 118100 Svar På Allt (SPA, an SMS mobile question and answer service) and Fråga biblioteket (FB, a library operated e-mail reference service) into the context of the reference encounter …
En referenskritisk undersökning av 118100 Svar På Allt och Fråga Bibliotekets e-posttjänst
… thesis in Library and Information Sciences aims to investigate and put the services of 118100 Svar På Allt (SPA, an SMS mobile question and answer service) and Fråga biblioteket (FB, a library operated e-mail reference service) into the context of the reference encounter …
… are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a …
… care” is a new form of care in the Child and Adolescent Mental Health Services (CAMHS) in Sweden. The level of care, between outpatient and inpatient, has been developed to meet children/adolescents and their families in a different way than in the traditional outpatient and …
The aim of this thesis is to describe how service companies through adjustment of the customer’s zone of tolerance can influence customer’s perception of the service during the processes of service delivery and create customer satisfaction. The method used was case study …
<em>? </em>En kvalitativ studie om muslimska kvinnors upplevelser och erfarenheter av bemötandet inom socialtjänsten.
… experiences and treatment of Muslim women in their encounters with the social services. The primal themes for this study was: How does Muslim women experience the treatment of their case in the social services in a situation of need? How can the encounter and experience with the …
Fördjupad analys och modellering av tjänsteprocesser bserad på tjänsteforskning,systemvetenskap och statisktisk processkontroll( SPC).
… en sammanfattning i min kandidatuppsats Tjänsteprocessernas dynamik samt Service Logic Model med fokus på modellens tre viktiga gränssnitt: encounter-, support- och teknikgränssnitten. Unified Modeling Language, UML och vissa delar av teori och metodik inom statistisk …
- En studie om det ömsesidiga bemötandet i professionella möten
… depictions of meetingsperceived by social workers and clients in social services. Thus, we want to understand moreabout how clients and social workers as actors encounter each other in meetings in the socialservices. The study also aims to understand how the two actors affect …
… an area of occupation but also an area of business. In a business the customer service is its identity and brand and more importantly what makes the client choose and recommend the clinic to other potential customers. The licensed veterinary nurse is habitually the one who first …
The aim of the study was to examine if and how the social service and the social welfare secretary provides against threat and violence in the encounter with clients. The study is qualitative and carried out with six semi-structured interviews with social welfare secretaries and …
En genomgång och analys av dopingforskningen 2004-2009
… are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a …
Ur ett lednings- och personalperspektiv
Service quality occurs in service encounters where both customers and employees come together in an interaction. It is therefore important that the staff give their best because the interaction usually takes place in real time, which is referred to as the moment of truth. The …
This is a paper about the social services waiting rooms. Our aim with the study has been to: ?Describe and problematize the physical environment in social services waiting rooms. A wider purpose is to lift the question about the waiting room as a significant part of peoples …
