Uppsatser om service encounter

88 uppsatser · sida 5 av 6

Trollets diamanter

Ett matematikspel för förskoleklass

Examensarbete, grundnivå · Högskolan i Gävle

… must improve in terms of better co-operation between pre-schools and social services. Moretime should also be set aside for training and for discussions with colleagues. The duty toreport suspected child abuse needs to be addressed in a way that makes it less daunting in order …

För barnets bästa

En kvalitativ studie om pedagogers syn på sin anmälningsskyldighet

Examensarbete, grundnivå · Södertörns högskola

… must improve in terms of better co-operation between pre-schools and social services. Moretime should also be set aside for training and for discussions with colleagues. The duty toreport suspected child abuse needs to be addressed in a way that makes it less daunting in order …

Nätbutiker och Kundrelationer

Relationsmarknadsföring

Kandidatuppsats · Linnéuniversitetet

… transition towards customer relationship management. Considering that their servicescape only exists on the virtual platform were no physical encounters occur. This became possible because we used a qualitative method approach, we interviewed corporations within the e-commerce …

"Folk kommer att dö"

Framtida krigsveteraner och hur samhället ska kunna möta deras behov

Kandidatuppsats · Högskolan Kristianstad

… are stigmatized this might be a new group of people for the Swedish social services to work with.

Att syna en optikbutik

- En kvantitativ studie om kunders val av optikbutik

Examensarbete, avancerad nivå · Umeå universitet

… in an international project. In addition, the study shows that educated people encounter respect and have easier communication than non-educated. Keywords: Culture, Communication and Professionalism

”Du kan göra skillnad i människors liv utan att ha en aning om det”

En kvalitativ studie om några socialsekreterares syn på suicidalitet

Kandidatuppsats · Stockholms universitet

… that are less favored in society have an increased risk of suicide. Social services often encounter groups of people that have a high risk of suicide, for instance welfare recipients or substance abusers. The purpose of this study was to shed light on how social workers talk …

Socialarbetares syn på datorspelande ungdomar

<em>En intervjustudie om socialarbetares problematisering av ett nytt fenomen</em>

Kandidatuppsats · Linnéuniversitetet

… and understand whether, and if so, how social workers in school and in social services construct computer gaming adolescents as a social problem. We chose social workers who encounter adolescents with different problems. We have conducted qualitative interviews with vignettes to …

Mötet, ett dilemma eller en möjlighet?

- En kvalitativ studie av myndighetspersoners beskrivningar av individer med ett socialt funktionshinder.

Kandidatuppsats · Örebro universitet

… with five persons in authority, which is active in Insurance and Employment Service in Örebro County. The theoretical basis is based on the labelling theory. The concepts chosen for analysis are stigma, social responsiveness, lack of social responsiveness, defense measures and …

Hur kvalitetsstyrning kan förebygga avvikelser i en terminalprocess.

Högskoleuppsats · Högskolan i Jönköping

… they want to achieve high performance quality and delivery success. Within the services sector third-party logistics companies play an increasingly central role when it comes to the goods that are being transported. These companies are presented with continuous challenges to …

Internationalisering av tjänsteföretag

En undersökning av svenska träningskedjors internationalisering

Magisteruppsats · Södertörns högskola

… this choice. Furthermore, the corporate risk and what obstacles they encountered will be examined. The study was conducted as a qualitative study with a deductive approach. The results are based mainly on primary data from interviews, as well as secondary data. The fitness …

Vad händer när relationen med kunden går från face-to-face till face-to-screen?

- En studie om hur Sveriges storbanker arbetar för att skapa lojala kunder via digitala kanaler

Kandidatuppsats · Umeå universitet

… This, in turn, has made many companies choose to offer their products and services online. This means that there is less personal contact and that customer relations can be described as having gone from face-to-face to face-to-screen. Swedish banks have come a long way in terms …

Effekt av beröring på kundupplevelsen

Kandidatuppsats · Karlstads universitet

… Denna studie syftar till att undersöka hur humör och känslotillstånd, servicekvalitet, kundlojalitet och servicepersonal samspelar med interpersonell beröring vid ett servicemöte. Ett experiment utfördes i en detaljhandelsbutik för att mäta beröringens effekter. Hypoteser …