Uppsatser om service encounter
88 uppsatser · sida 4 av 6
En studie kring hur socialsekreterare förhåller sig till barn som upplever våld och deras behov av stöd
C-uppsats · Högskolan i Kalmar
In November 2006 and July 2007, changes were made to the Social Services Law and the Criminal Injuries Law, defining children who have witnessed domestic violence as crime victims. The objective of our study is to examine if these changes have affected how social workers …
En uppsats om organisationsprinciper och deras betydelse för kundorienteringen hos folkbibliotek
Magisteruppsats · Lunds universitet
… it is possible for the library to provide a faster, more precise and adequate service. This can also be done by focusing on how different customer-groups is using the provided sources and services. I have found the last two organizational principles to be the best for the public …
Examensarbete, grundnivå · Malmö högskola
… social problem that concerns us all. The women who seek health- and medical services when they have been exposed to violence and abuse have the right to expect being well taken care of and treated by competent and understanding personnel. A kind reception can make the patient …
An Interview Study about Child Health Nurses experience of Intercultural Communication.
Kandidatuppsats · Högskolan Kristianstad
… to plain communication and trust. A conclusion is that the nurses in childcare services should be provided with the opportunity to develop the necessary knowledge and tools needed for managing problems and obstacles they may encounter in their practices. Furthermore it was found …
En studie om gapet mellan leverantörer och köpare av digital skyltning
D-uppsats · Handelshögskolan i Stockholm
… understanding of the business model of the buyer. In addition to this, service, support and IT-related issues are of great importance for the potential buyers. The companies have an uncertainty whether the suppliers are able to meet the requirements that the buyers have …
En processutvärdering av omfördelningen av befintliga arbetsuppgifter på ett frivårdskontor
Magisteruppsats · Linköpings universitet
The essay discusses a process of change at probationservice office. The purpose of the change was to decrease specialisation and increase flexibility of the probation officers. The change encountered several problems where the correctional supervisor was percieved to act …
intervjuer med politiker och enhetschefer inom äldreomsorgen
Kandidatuppsats · Stockholms universitet
… to consider, residents and their relatives have other expectations on what services should be provided than the directors of care understand to be their assignment from the local government. It appears to be a gap between political goals and reality. The future will bring …
Magisteruppsats · Lunds universitet
… lies in being close to the members as well in their individually oriented service offering that acts as a base for the brand. Therefore, the study illustrates that the brand functions as a relationship builder and meaning creating device. Finally, at this point of Unionen’s …
hur upplever svenska livsmedelföretag exportmarknaden?
Examensarbete · SLU
… extremely important. The study shows that rather few companies have used any services from the Swedish Trade Council, those who participated has primarily been involved in international trade fairs. The respondents also indicate that it is very important to have good importers …
Gymnasieungdomars föreställningar kring ungdomar som rymmer eller kastas ut hemifrån
Kandidatuppsats · Stockholms universitet
… year and that many of them probably don´t come to the knowledge of the social services. Their thoughts of what risks youths may encounter on the streets accord with results from earlier research. They also think that friends are the most valuable in terms of help and support.
Kandidatuppsats · Högskolan i Halmstad
… problem. Within the organisation they cooperate when it comes to emergency services and sewage treatment works. Our analysis indicates a relationship between the dependent variables and some independent variables. This result should be taken with caution since we can not prove …
Kandidatuppsats · Högskolan i Halmstad
… they believed strongly in our product, they have offered support in terms of service, materials and additional funding. We are extremely proud to have developed a product and a concept that meet all of our demands. Boleko is right in time, it has a good purpose, can generate …
Annonseringssystem för www.djurplatsen.se
Examensarbete, avancerad nivå · Uppsala universitet
… applications on the Web. The purpose of this thesis was to develop a service tailored to Web 2.0 technology, where users can post ads for free. The platform is an advertising system specially designed for animals. Surveys and interviews have been done; the result is that today’s …
Att utveckla ett empatiskt och professionellt förhållningssätt under sjuksköterskeutbildning
Magisteruppsats · Högskolan i Kalmar
In human service organizations it is important to enlighten the significance of human encounters. The aim of this study was to explore nursing students experiences of developing empathy and professional relationship in encounters with patients and next of kin during their …
2 åringars begreppsförståelse
Examensarbete, grundnivå · Högskolan i Gävle
… must improve in terms of better co-operation between pre-schools and social services. Moretime should also be set aside for training and for discussions with colleagues. The duty toreport suspected child abuse needs to be addressed in a way that makes it less daunting in order …