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En studie av Swecon AB:s tjänsteutbud
… on a qualitative study of five of Swecons local offices and five of Swecons customers. The empirical framework is mostly based on personal interviews but in some cases information was retrieved by using phone interviews. All interviews were recorded and put into writing. Results …
… and the market is becoming more sophisticated. This results in more demanding customers, and the need for offering more content and services with a focus on usability for the end-users. The operators are starting to loose both their strong position and revenue in the Telecom …
En studie om konkurrensen på den svenska kontaktlinsmarknaden
… customer not agrees with what the customer evaluate as important. Many of the customers have thought about changing their optician, and besides that do not recommend their optician, and can there for not be categorize as loyal customers. The Internet based businesses conception …
Fyra framtidsscenarier för den svenska marknaden
… of unique content ” which content will be asked for and who will serve the customers with that content” (2) the relation to the customer ” which actor will have the closest relation to the customer” When combining these factors, four different and probable markets are clarified …
… Nevertheless, with an effective service recovery process, dissatisfied customers can be turned into satisfied ones. The purpose of this study was to investigate if there were any differences in complaints between experienced and inexperienced air travelers, and if so which? We …
- kunders uppfattningar
… is messages presented in supermarkets. The purpose in this study is to examine customers perceptions and understanding of health promoting messages and the methods used, as they are spread in a supermarket. Individual interviews as well as focus group interviews in a qualitative …
två fallstudier
… The business concept is based on few articles and the main focus is private customers and small firms. They are satisfied with their relationships. - Case company 2 has been established during a longer period of time and has a wide range of articles, they also offer services …
en fallstudie på caféer i Skellefteå
The purpose of this thesis was to examine café owners perception of customers expectations and what they think the interior means to the service quality. It also aims to examine how café owners use the interior to create service quality. In order to examine this, a case study …
en fallstudie på Handelsbanken och Skandinaviska Enskilda Banken i Skellefteå
… was how local bank offices create customer satisfaction among small business customers, and how local bank offices assess customer satisfaction among small business customers. The study showed that local bank offices find customer satisfaction among small business customers …
The most dominating channel for communication, connecting companies and customers, during the 1900 century was those who included either physical contact or phone contact. However, when Internet started to make its way as a channel for communication, a whole new opportunity …
… with larger Internet based agencies by building loyal relationships with their customers. This can be achieved if the right strategic decisions are made. The methods that we have chosen to serve our purpose are by interviews with these two real estate agents and by surveys among …
Abstract ”Understand the customers value in use ” A multiple case study of three industrial companies? or ”Förstå kundens bruksvärde ” En multipel fallstudie av tre industriella företag? brings out the problem that it is easy to assume, what the value is for the customer. The …
lönsamhetsbedömning av bolagets distributionskanaler
… related insurances to the company. The business market department reaches its customers via three distribution channels: own sales, bartered sales and a newly started direction: franchise. This direction started in 2006 in Östgöta Brandstodsbolag and the franchise direction is a …
En studie av en marknadsföringsstrategi
… struggle round the customer’s increases and it has become more common that the customers tend to be less loyal towards the company. To keep and to develop customer relations it has been more common that the companies consider their trademark has become a very important strategic …
Miljöanpassning utan negativa företagsekonomiska konsekvenser, är det möjligt?
… society to do something about the environmental issue, however the companies? customers are not ready to pay a higher price for environmental work. The transport companies stand before a dilemma, where they must find a way to combine the society's interests with their own for a …
