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… butikskedjors. Engelsk titel: Strong and attractive store concept - from young customers perspectiveEngelska nyckelord: Product developing brand manufacturers, chain store, store concept, customer experience, customer behavior, sensory influences, visual merchandising …
a study of how to maintain the customer satisfaction while reducing the overall service offer
… banks. This has lead to a big debate in the society, a lot of frustration from customers, and a drop in customer satisfaction for every bank that started the process of removing cash management. The purpose of this study is to find out how the banks could keep their customer …
En studie om hur en svensk researrangörs hållbarhetsarbete påverkar kunden
This study aims to investigate whether or how the tour operator Fritidsresors customers gets affected by their sustainable environmental work and what kinds of effects the work has generated. A secondary data analysis of Fritidsresors website has been made, and an in-depth …
En studie av användares beteende i en globalt anpassad webbportal.
… all parts included. For example, it creates a greater relationship with customers than most other methods do. Webportals is one of the most interactive systems online and it gives companies a unique chance to improve and maintain their relationship with customers. This paper …
Banks have been some of the biggest operators on the market of business customers financing. When the Swedish Förmånsrättslagen was changed 2004 the banks became more restrictive to allow traditional bank loans. The change made it more difficult for customers to get their loans …
… ______________________ Purpose: To identify what kind of service existing customers want. This is because the bank should be able to keep and nourish their customers. Method: To answer the problem we use interviews, opinion polls and company visits. The information we gain we …
en värdeskapare?
… to focus on providing the clients with updated information about what type of customers is isiting the portal, how many is shopping, what do they want, almost act as a link between consumer and customers, which is key to attract new customers/clients to the Portal.
… Internet. This new market ought to change the conditions for relations between customers and suppliers. Purpose: Our aim is to describe and analyse the factors that influence the relations between customers and suppliers, from a customer view, when commerce is conducted over the …
… the rapid development of the technology within this field of business the IT-customers find it difficult to select among potential suppliers on objective grounds. Purpose: To increase the understanding for the professionl approach of the people involved in the sales- and …
fallstudier på JOB media och Polardörren AB
… relationships and tries to answer two research questions: how firms can retain customers and how to generate profitable customer relationships by using relationship marketing. We conducted case studies on JOB media, a company in Luleå, and Polardörren, a company in Öjebyn …
en studie angående kommunikationen mellan akademiker med några års arbetslivserfarenhet och banken
… the customer wants the bank to design their offers. Our target group was bank customers with academic degree, with one to seven years of working experience. This study was conducted trough interviews with bank customers and representatives at the bank. On the basis of our …
… Swedish downtown areas. Factors that promote external shopping malls are that customers become more and more indolent and more people buy cars. Despite this fact, downtown areas have a great deal to offer when it comes to creating a pleasant atmosphere. Furthermore, customers …
… others, which function the object has in society, how long they have been customers with Securitas and what kind of business they run. In the discussion and analysis four important areas is to be taken into consideration: The change of the market, the adaptation of the service …
drivkrafter idag och i framtiden
… work, also have printing offices that take orders from external clients. These customers have shown to be one of the reasons for pursuing the environmental work within these two companies. Norrtelje Tidning also has a documented environmental work but they print their paper in a …
resurser och framgångsfaktorer i Linköpingsregionen
… roll och totalentreprenad. English summary: Lately the competition for customers among companies has increased which means that the need for competitive analysis has become of greater importance. In the wooden house industry the necessity of competitive analysis is especially …
