Uppsatser om customer behaviour

76 uppsatser · sida 1 av 6

Etiskt konsumentbeteende - en studie om den svenska etiska modekonsumenten

Kandidatuppsats · Högskolan i Borås · 2012

… ethical fashion. The brands and the stores offering ethical fashion have customers who consider ethical aspects when they buy clothes, so called ethical consumers.Since research on Swedish ethical consumers is limited the authors of this thesis found it interesting to take a …

Ett blink i bruset

En uppsats om möjligheten att påverka konsumenten vid livsmedelsinköp

D-uppsats · Handelshögskolan i Stockholm

Today endless choices exist for a customer in the grocery store in terms of information, products, brands and prices. Consequently, it is important for retailers and brand owners to gain insights in how they can manage to break through the clutter to reach the customer. Displays …

Effectiveness of education program conducted by Novo Nordisk

A study on the prescription behaviour of the doctors? in the treatment of diabetes disease

Magisteruppsats · Lunds universitet

The purpose of this work is to do an investigation on the customers in the pharmaceutical sector; mainly general physicians who have taken part in the education events have any impact in their prescription behaviour after the participation in the program. The settings for this …

The Impact of Customer Orientation on the Business Strategies

the Customisation Case of Nestlé on French and Chinese Dairy Markets

Magisteruppsats · Linköpings universitet

… and the growing importance of marketing for business success also show that customer dimension must be taken into consideration. On some markets and in certain industries, the offer is much higher than the demand and then, companies need to attract customers. On the national …

Att motivera med belöning

En studie av attityder och beteenden på ett företag i hemelektronikbranschen

Kandidatuppsats · Uppsala universitet

… the respondents do not consider the reward system when interacting with customers. Following the observation, the salesmen have adapted those behaviours rewarded. Among other behaviours, the salesmen tended to lead customers over to products with a high marginal. We conclude …

Kläderna gör mannen. En studie i manligt konsumentbeteende

Högskoleuppsats · Högskolan i Borås · 2011

… with the help of their offer. One way to excel on the market is to work with customer relations and to get the customer to want to return because of the store’s service. A client who feels secure in the shopping situation could become a loyal customer. The traditional man does …

Hur butiker påverkar kunden till köp

Kandidatuppsats · Högskolan i Kalmar

Abstract Title: How Shops Influence the Customer to Purchase Authors: Lisa Hegestrand, Jonna Olandersson and Anna Sjödahl Advisor: Leif Rytting Course: Marketing C, 61 ” 90 ECTS Purpose Our purpose is to analyze and clarify how a number of shops work to influence their …

Irrationella investerare

En litteraturstudie av behavioural finance

Masteruppsats · Örebro universitet

… foR the bankMarket Purpose: The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the …

Den serviceanställdes användande av humor, charm och flirt i kundmötet

Kandidatuppsats · Karlstads universitet

… the service sector use humour, charm and flirt in the interaction with their customers. The service management research is quite extensive, but despite this the research partly misses studies around why employees tend to act in certain ways while interacting with their …

Affecting Consumer Behaviour to Increase the Willingness to Purchase More Fruit

Magisteruppsats · Lunds universitet

… pears and citrus fruits, however, this could be a short term effect. The customer’s route around the store is not affected by the change in layout. Tendency towards impulse buying is increased from altering the layout, although the mood of the customers often changes from …

Röhnisch

En marknadsundersökning gällande klädval, lojalitet och positionering.

Magisteruppsats · Uppsala universitet

… This increase has been seen since the realization that by building strong customer relationships it is much easier to reach these through the marketing communications that are put in effect. There are also a number of upsides to enlisting the customers at an early stage in …

Svängda hyllor - den raka vägen till en attraktiv butik? En kvantitativ studie om konkava hyllors effekter på kundens perception av sortimentet, upplevelse av butiksmiljön och köpbeteende.

C-uppsats · Handelshögskolan i Stockholm

… The objective of this study is to describe how these shelves effect the customer perception of the assortment, their experience of the store environment and their buying behavior. An S-O-R framework is used as an overall basis in order to outline the effects investigated in this …

Ett säljsamtal via webbutik

Visma SPCS

Magisteruppsats · Växjö universitet

… dialog, via a web shop, should be designed in order to support and inspire the customer. To get the answer to this question I use a qualitative and quantitative method. The qualitative method is applied in connection with different interviews. The quantitative method is used to …