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en studie angående kommunikationen mellan akademiker med några års arbetslivserfarenhet och banken
… looks like. We have more specifically studied how the bank communicates with the customer when communicating different offers, how the customer wants the communication to take place, what communication problem looks like and how the customer wants the bank to design their …
The market for security is one filled with great opportunities. The security services companies are numerous and diverse, the Swedish market is dominated by two large companies: Securitas Bevakning AB and Falck Security AB. In this study we have focused on the bigger of the two …
och dess inverkan på <br /> kundnöjdheten
… Some studies suggest that the gap between customer expectations and perception within the five quality dimensions influences the customer satisfaction. With SERVQUAL the authors of this thesis have investigated the suggested relationship and have discovered no indications of a …
… has a disappointed customer to effect the public sector, and what may happen with democracy, the common good, when the citizen becomes a customer? To answer the questions I study two different cases, Svedala kommun and the tax department, Skatteverket. I make interviews with …
en studie om deras marknader och kundrelationer
… for the producers to be prepared before it happens. If the companies have good contacts and well established relationships with their customer it will not give them any reason to change supplier when the competition on the glulam market increases.
… of this thesis is to identify and analyze innovative products and services within the telecom industry, letting these findings constitute possible ways for CSPs to innovate the experience of their customers. Methodology: The research in this thesis was conducted from a …
… agreement with the company, to use an inquiry for our study. For this we have contacted 290 of the company's already existing customers. The primary purpose of the survey is to analyze the service offered by the company. This will help the company to get a better insight and …
Kund- och partnererfarenheter gällande Microsofts CRM-system - Microsoft Dynamics CRM
… their customers. This is where the parties have different opinions. Microsoft with partners believe that they have good understanding about their customers while the customers reckon that Microsoft and partners needs to be better in understanding their business, processes and …
Möjligheter och förutsättningar för personal och verksamhet att arbeta med bemötandefrågor på bibliotek.
… become more service oriented and customer centred. We conducted six interviews with librarians located at three different libraries in Sweden. We used three theories to explain our aim. These are Jürgen Habermas theory of social communication, theory about professions and …
… och förkortningar: Lf = Länsförsäkringarna, Rm= Relationsmarknadsföring, Crm= Customer relationship management, Rm-tåget= Relationsmarknadsföringståget, E-CRM= Electronic customer relationship management, Kundnöjdhet, Kundrelationer, Kundlojalitet
… this paper is to examine the effect that price has on quality expectations and customer satisfaction and how price fits into a customer satisfaction model. An experiment in which participants are subject to scenarios of a high or low quality flight are used to test the …
en fallstudie av Orsa Lamellträ AB
… företag kan behålla och utveckla relationerna till sina kunder beskrivs inom Customer Portfolio Management, CPM. Ett aktivt arbete med CPM leder till ett ökat värdeskapande i de befintliga kundrelationerna, att nya relationer kan etableras samt att företag kan utvecklas …
The modern beauty market is concentrated with intense competition where cosmetic brands fight to stay on top. A popular method in order to gain sales and increase margins is to influence existing customers to buy more with the use of suggestive selling. The purpose of this …
Personalens syn på brukarinflytande.
… study is to gain enhanced understanding of what knowledge costumers contribute with in an innovation-process lead by a producer of goods, and how that knowledge is used to fulfill latent needs. The area of research has formerly described which results customer-involvement lead …
En studie om användande av kunder för att upptäcka latenta behov
… study is to gain enhanced understanding of what knowledge costumers contribute with in an innovation-process lead by a producer of goods, and how that knowledge is used to fulfill latent needs. The area of research has formerly described which results customer-involvement lead …
