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En fallstudie om detaljistföretaget Indiska Magasinets etik- och miljöarbete
… to outline. The retail company Indiska Magasinet has actively been working with environment and ethics issues for several years. This essay is a case study of Indiska Magasinet´s engagement in environment and ethics issues, the essay is analyzing the company’s communication …
? En studie utifrån Radi Medical Systems webbplats för kundutbildning
… experience these sInervices? Material/Method: Information from interviews with representatives from Radi Medical Systems and their customers, observations of the webpage and information from an internal Radi document concerning the educational site has been collected and …
ett nödvändigt ont?
This paper examines how companies in a transparent industry work to satisfy the customer in an extended way, to offer value added products that in the end enables the customer to be loyal to the company. We have studied the insurance industry in Sweden and have focused on five …
… Suggestions of key performance indicators linked to Lean are associated with the order flow. The information of the thesis has been gained through interviews with relevant personnel at Pallco AB. The current situation for Pallco AB is that they carry out an unspecified amount of …
… has opened up new ways for companies to build relationships and to inter-act with their customers. A contributing factor is social media that has opened up for in-teraction with companies and customers where they can communicate with each other. This creates both positive and …
En studie om kundens val av bank och kundlojalitet gentemot banken
… the bank. It is also interesting to see whether customers who are satisfied with their current bank may still consider switching to something else. Method: The method is both qualitative and quantitative methods of data collection, with main focus on a quantitative survey. The …
en praxisstudie om orsaker till skillnader i bedömningar vid förvaltningsrätterna
… in tabular form, based on the percentage that expresses a particular position within a query. The measure of customer satisfaction and quality, risks being the ability to satisfy individual targets ? not to maximize public benefit. The school is the cutoff point between mission …
… and understanding of the effects of preferential treatments to customers with varying input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental …
… forces to make use of social CRM. However, they are used to different extents with different purposes. The two main drivers are customer engagement and communication. Customer insight is the driving force that is used least extensively and least consciously. Our investigation …
En kvalitativ studie om värdeskapande vid mänsklig och teknisk interaktion
… company interact (Normann, 2011). The traditional way for players to interact with each other required an interaction human to human (ibid), a mode of interaction that now can be replaced or supplemented by todays technology and often Internet-based solutions (Salomonson et al …
-om SAS använder information från sina kunder vid tjänsteutveckling
Customer information is to be seen as an essential part in service development. The company should be aware of how their customers experience their services. The company can get access to customer information through complaints from their customers. All information obtained from …
The aim of this study was to understand the contact between foster homes and social workers, by doing a comparison of the social workers and the foster homes experiences of the cooperation that is between them. We started from three main questions to get an answer to our aim …
en utveckling av Skandias webbplats
… in a highly competitive environment. Due to this, Skandia wants to expand the contact with some of their customer base, particularly those that they have very little contact with today. Skandia wants to use their homepage, Skandia.se, as a communication platform with these …
strategier för att skapa lojala e-handelskunder
… increase in usage. Internet however, cannot offer the same level of personal contact as traditional shops can. E-commerce is characterized by impersonal and standardized web shops that do not stimulate any emotional connection between the customer and the company. Without this …
… in customer loyalty. This in turn creates new opportunities for a better contact with their customers and thus increases their turnover. Among Web 2.0 technologies, it is above all, wikis and blogs that have the greatest potential because they are well suited for customer …
