2 182 uppsatser · sida 3 av 60
- En studie om hur Sveriges storbanker arbetar för att skapa lojala kunder via digitala kanaler
… their products and services online. This means that there is less personal contact and that customer relations can be described as having gone from face-to-face to face-to-screen. Swedish banks have come a long way in terms of adapting its operations to customers? demand in a …
the Customisation Case of Nestlé on French and Chinese Dairy Markets
… Based on the Sheth’s model, we refined a new model by completing Sheth’s one with two dimensions - customer focus dimension and market type dimension. We characterised the customer orientation strategy and the standardisationstrategy, which are the two principal choices the …
… and Resourced Based View. The empirical foundation is based on interviews with Metso Mining employees at Sorocaba in Brazil and Kiruna/Gällivare, Trelleborg and Staffanstorp in Sweden. Customer empiric has been gathered through a questionnaire in Brazil and through interviews in …
… essay is to analyze and evaluate the requirements to create customer loyalty with branding strategies by introducing their own brands in the Swedish retail business. It was examined through a quantitative customer survey which was made on the customer of Coop Forum and Ica Maxi …
… essay is to analyze and evaluate the requirements to create customer loyalty with branding strategies by introducing their own brands in the Swedish retail business. It was examined through a quantitative customer survey which was made on the customer of Coop Forum and Ica Maxi …
Användningen av EMV för att skapa kundlojalitet i den svenska dagligvaruhandeln
… essay is to analyze and evaluate the requirements to create customer loyalty with branding strategies by introducing their own brands in the Swedish retail business. It was examined through a quantitative customer survey which was made on the customer of Coop Forum and Ica Maxi …
… an economic advantagesince the customer becomes the companies strongest allay with help of the socalled ”word of mouth” effect. The positive response is then transmitted fromthe customer, acting as a spokes- person for the company. It is therefore in thecompany’s interest to …
Hur relaterar skolor till begreppet kund, måluppfyllelse och kvalitet? En studie av tio grundskolors kvalitetsredovisningar.
… in tabular form, based on the percentage that expresses a particular position within a query. The measure of customer satisfaction and quality, risks being the ability to satisfy individual targets ? not to maximize public benefit. The school is the cutoff point between mission …
en studie i hur mellanmannen arbetar för att uppnå kundtillfredsställelse åt två parter
… pursuit to achieve customer satisfaction - A study in how the agent works with factors to achieve customer satisfaction against two opposite parties.Purpose: The purpose of this thesis is to analyze the intermediary perspective how different factors affect the intermediaries …
Hur intern och extern kund tillfredsställelse kan bibehållas, genom ett systematisktarbetssätt före och under ett förändringsarbete i praktiken.
… of changes in internal and external processes in a customer front, but with the aim of maintaining or increasing customer perceived quality during insertion. A working model has been developed and is used in a qualitative research in the form of a case study carried out in a …
En kvantitativ studie sett ur ett könsperspektiv
… presence can be a contributing factor to customers that are being left unhappy with the service and start looking around for better options. Banking through the Internet has today become such an obvious service that the thought about having to go back to the traditional way of …
En studie om kundlojalitet
… presence can be a contributing factor to customers that are being left unhappy with the service and start looking around for better options. Banking through the Internet has today become such an obvious service that the thought about having to go back to the traditional way of …
… study have a common interest to examine how teachers´ attitudes to parental contact in preschool works. The purpose of this study is to examine how teachers relate to parental contact. What do the educators think of their professionalism in the profession? Do educators believe …
… reasons. According to Swedish animal welfare legislations the need for social contact for dogs has to be met. However, there are few details presented on how to meet the need and when it can be considered satisfied. Does the dog need human contact to fulfill the need, or is the …
The Case of a European Retailer in China and the U.S.
… in order to clarify what role culture has, if any, in customers? satisfaction with an international retailer. Further, this will uncover if a Western perspective of determinants of satisfaction is a universal means of capturing what satisfies customers across cultures in a …
