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<em>Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB</em>
… it is important that the client knows how the customer support should be contacted and what information is required. It should be possible for the customer to contact the customer support through multiple communication channels. The customer support has to work efficiently …
… lastingrelationships. The market today is characterized by growing competition with new playersconstantly arising. In order to gain competitive advantage with the increasingly challengingmarket, companies require to place the customer in the centre. Being close to the …
… this study is to establish how a few youngsters have experienced their time in contact families and which, if any, significance their respective ”contact families” has for them today. The study aims to determine the life situation in the youth’s families at the time support …
Kundens önskemål om informationsinnehåll i ett webbaserat informationssystem
… with them. Can an IT-consultant company use a WIS as a tool for keeping in contact with existing customers to attain this cooperation? A WIS could strengthen the relation between customer and supplier and through that have a possibility to increase the customer use since it can …
En studie om konkurrensen på den svenska kontaktlinsmarknaden
Title: Strategies for competition ? a study of the Swedish contact lenses market. Authors: Pernilla AArskog and Annika Lange. Background: As a market gets more mature and the competition increases, it is more important for a company to apply the right strategic perspective …
… process is another way for the supplier to strengthen the relationship with the customer. The purpose of the thesis has therefore been to investigate the customer relationship, both from the supplier’s and the customer’s perspective. The purpose was also to investigate how …
… är den inte lika hög somAcne-kundens förväntningar.This thesis deals with the concept service. It is a phenomenon that has grown stronger the last decades and is today a vital tool for many companies to create market advantages. That a company manages the meeting between them …
En fallstudie inom telekom
… techniques mentioned in the framework were in fact used and associated with different customer relationships. The results of the case study also highlight that some differences exist between the predictions of the framework and the observations at Telenor.
En kvalitativ studie om IT-relaterade resursers roll i kundkännedomsprocesser och kundresponskapacitet
… as challenges for organizations when it comes to providing a customer service with capacity of sensing and responding to customers' needs. Previous research shows a relationship between customer response capability and customer knowledge processeses, this study investigates and …
En studie om användandet av CRM-system inom livsmedelskedjorna ICA och Coop
… about individual customers as well as managing all aspects of customer contact, with the purpose of increasing customer loyalty towards the company. The collection of consumer data also enables for companies to design personalized offers to individual customers in the form of …
En marknadsundersökning av bankens företagskunders attityder
… provide all the available services in the market and that these services work without any problems.
En studie om hur man skapar lojala kunder inom mobiloperatörsbranschen
… From a business perspective, implementing pricing strategies, to keep up with increased network investments, is a short term solution. In a market characterized by lacking customer satisfaction and harsh competition, research has shown the importance of highlighting customer …
<em>En studie om Sveriges största bankkoncerners produktutvecklingsprocesser av betalningslösningar och hur dessa kan effektiviseras genom ökad kundinvolvering </em>
… The payment solutions of Sweden’s largest banks' continue to evolve and to pay with electronic money has come to change banks' product development processes of payment solutions. This process should not only create an innovative product but should also be performed with …
bland köp- och säljkunder i samarbete med LRF Konsult
… through acquisitions of other accounting firms and customers that had been in contact with LRF Konsult’s personal sellers. To be able to find the answer to our purpose we chose to do a qualitative study. Five interviews were performed with customers in southern Sweden, Skåne and …
a case study of Länsförsäkringar
… this, it is of great importance that the customers are aware of who their contact person is. ” Enhance synergies: It is of great importance to enhance the synergies between bank and insurance operations and to convince the customers that this is a service that is superior to the …
