"Målsättningen är en nöjd värmlänning"
Vårdpersonalens syn på tillgänglighet, bemötande och kvalitet i patientmötet
We have made a qualitative study where we have chosen to interview a number of respondents consisting of ophthalmologists, eye nurses and patients. The purpose of the study was to examine employees' perceptions of patient-related status and treatment and quality, and meaningful participation in the work. The conducted interviews, we then sat in relation to how patients experienced the visit to the eye clinic and their perception of accessibility and hospitality. The result is then compared against the policy of the Title use of internally and we have also tried to explain what is happening with the help of various theorists. Theorist that we made use of is Maslow, Foucault, Deming (TQM) and Herzberg. By applying these theories, we have tried to explain various phenomena that have emerged during the study and why they occur and possibly what you can do about them if there is a need for it. We have used Maslows pyramid of needs, Foucault's power concept, Herzberg motivation theories and TQM Deming with 14 points. The investigation has shown a result that partially fulfilled their expectations and we managed to get answers to our fundamental questions, which reads:How do employees perceive their own status and its own response? Employees feel they have a good response and a relatively good availability but can be improved, especially in terms of availability when they feel they would need more time for some patients who have a greater need for help. It also differ depending on whether they are ophthalmologists or eye nurses.How does the employee consider the quality and meaning at work and their participation in the work? People look at quality as an important moment in the hospitality and the outcome of patient visits and the meaning of the work feel worthwhile when they help people to improve the daily life, current participation in the work, it is a little different depending on the more specific tasks, the respondents have, where these differ about. Quality is also seen as the treatment they give is the right treatment and that the quality of reading is good.How patients perceive the quality of the meeting with the nursing staff? Patients feel that they receive a good quality of care and usually a good reception where the staff are nice and try to take the time to help patients with problems. Some patients note that it feels like that caregivers are sometimes stressed and does not care about the patients when they are lagging behind with patient visits and patients want a declaration that they are late but that they should have come in as soon as possible. It also seems to be some communication problems as they sometimes do not know what to do with patients in therapy, therefore, that they are very ill-informed in the patient case and sometimes what the eye doctor prescribed and why he prescribed this. Reliability may be seen as good, but the study should not be used for generalization when the proportion of patients may be considered too small. The validity of the study should be good because we reflect on the ethical in relation to data collection and thinking about how we should solve them in a good way.