The role of the Quality manager has evolved from being a Quality controller to work with a more global business. Within many organizations in Sweden, however, the traditional role of the Quality manager's remains and the tasks categorized as Quality control still takes up most of the Quality manager's time. The survey conducted as part of this master thesis shows that the Quality manager in most businesses has multiple roles in addition to the role of Quality manager, which can create a role conflict. One consequence of this is that each improvement is not given priority due to time constraints. Although the importance of a clear and committed leadership is the key for succeeding as the Quality manager.

Systematic Quality work in preschool ? How preschool teachers thinking and working with systematic Quality work The purpose of this study was to investigate how Swedish preschool teachers thinking and working with systematic Quality work. All Swedish preschools are required to work systematically with Quality. This involves several steps that follow each other in a specific order. It includes following up, documenting and evaluating preschool activities.

The purpose of this paper is to examine the effect that price has on Quality expectations and customer satisfaction and how price fits into a customer satisfaction model. An experiment in which participants are subject to scenarios of a high or low Quality flight are used to test the hypotheses. The analysis shows that perceived Quality has a bigger impact on satisfaction than price. Furthermore, price and Quality do not affect customer satisfaction independently of each other. The importance of value compared to Quality changes whether the actor is a high or low price actor.

The print- and mailroom at Gefle Dagblad (GD-tyck) is handling an increasing amount of commercial jobsalong with the newspaper production. Investments have above all been done in the mailroom to be able tooffer commercial costumers a higher degree of finishing and there are plans to expand further in the commercialmarket. GD-tryck is of the opinion that they need to secure the Quality of their production to be ableto do such expansion, which is the reason why a Quality system of some kind may be appropriate. Howeverthere are no plans to certify such a Quality system according to ISO 9001:2000.In this exam report the present methods of working have been analysed from a Quality perspective.Suggestions on how GD-tryck should be working with Quality development is presented in the fields whereshortage of Quality has been discovered. The suggestions taken together do not form a Quality system butcan be looked at as ideas of approach to Quality fields that have to be developed if a working Quality systemshall be accomplished.Many of the Quality fields that have been discussed do not have anything to do with technical Qualitydirectly but are in some degree requirements for a working Quality system.

Quality Assurance in Service Procurement --- Total Quality and Total Quality Management refer to popular management philosophies in organizations these days. The purchasing department has an important part in the strive for organizational Quality as several studies show corporate spend is significant and increasing. In this master thesis I study the actions companies take to ensure Quality in service procurement. I argue that managing Quality when sourcing services is particularly tricky, because of the special characteristics that belong to services. The purpose of the study is to examine whether different actions are taken to ensure the Quality of different kinds of services.

The care for the elderly in the municipalities has recently seen the need for a formalized system for Quality assurance. Under increasing demands for monetary efficiency while bound by law to retain acceptable standards in health care, there is need for efficient and at the same time Quality-assured management. The municipalities often solve this puzzle by introducing systems and standards influenced by theory-clusters such as NPM (New Public Management), TQM (Total Quality Management) or other Quality management theories.This essay focuses on how the public administration in the municipalities defines Quality and designs and implements system for formalized Quality assurance. Our basic view of organizations is institutionalist and our theoretical framework includes theories about Quality, NPM and TQM..

Systematic Quality work in preschool ? How preschool teachers thinking and working with systematic Quality work The purpose of this study was to investigate how Swedish preschool teachers thinking and working with systematic Quality work. All Swedish preschools are required to work systematically with Quality. This involves several steps that follow each other in a specific order. It includes following up, documenting and evaluating preschool activities.

The purpose of this study is to describe and analyze how auditors are affected by Quality controls and if audit practice changes because of Quality controls. To fulfill the purpose of this study there has been interviews made with five auditors. The conclusion by this study is that the interviewed auditors work practices are affected by Quality controls and that the extent and effect depends on the auditor and the office that the auditor works in. The auditors who worked as Quality reviewers at the agencies where they are employed at, we felt that they were more secured in the response towards Quality controls. This may be because they are Quality reviewers themselves and they know what the Quality control requires and what must be met to be approved.

AbstractThe aim of this review was to describe how Quality of life is experienced among patients with diabetes type 2. Literature search was made in Medline and the keywords used were ?diabetes mellitus type 2? and ?Quality of life?. Twenty studies were examined and categorized into four sections: Quality of life during complications due to diabetes type 2, Quality of life during various treatments, Quality of life during depression and Quality of life and aspects in relation to the individual as well as social aspects. The designs of the studies were of a varying kind: randomized controlled studies, comparative studies, correlative studies and descriptive studies.

Background Satisfaction of life and wellbeing is shown to be important when the Quality of life is to be understood. The nurse has a significant role in the care of the patient and in his/her experience of life. Aim The purpose of this study is to examine the Quality of life, from a nurse perspective. Method The text analysis was carried out with qualified attempts, of a book, "Quality of life a challenge for the nurse" (in Swedish) by T. Rustoen, a nurse who also worked as a teacher in Norway.

Background Satisfaction of life and wellbeing is shown to be important when the Quality of life is to be understood. The nurse has a significant role in the care of the patient and in his/her experience of life. Aim The purpose of this study is to examine the Quality of life, from a nurse perspective. Method The text analysis was carried out with qualified attempts, of a book, "Quality of life a challenge for the nurse" (in Swedish) by T. Rustoen, a nurse who also worked as a teacher in Norway. The book describes how Quality of life is experienced from the patients and staffs view. Results The text analysis showed that out of the ordinary descriptions of Quality of life, the author found four new themes. These themes where; the meaning of solidarity, confidence, activity and meaningfulness in the existence. Conclusion Quality of life is an important word, which means different to different kind of people.

This dissertation was made since we wanted to investigate the conception called Quality within the school sector. What it means and if there is something that can give an explanation of how they  at look at the conception within the school sector. This will be the benchmark through the dissertation, trying to find out the most important things which might be equal to Quality within the school.To find the answers of our questions we will read literature according to the subject. To get an increased understanding we will interview some people within the school efficacy, and give students a survey to fill in.The most important results from our investigation is to look at everything in its entirety, not only look at what grades students get. Even though this the most narrated sign of Quality.

SJ is a government-owned passenger train operator in Sweden. SJ currently uses asystem called Ford for control and monitoring of maintenance. Technical andorganizational factors have given Ford the character of a monolithic system withoutflexibility and conditions to meet SJ's increased requirements.The main purpose of this master's thesis is to investigate how data Quality can bedefined at SJ and to examine the data Quality in Ford. This will give SJ an indication ofwhat their Quality efforts should focus on in the future.The technical data Quality parameters found are: accuracy, timeliness, completenessand consistency. The user centred data Quality parameters are: accessibility,understandability and reliability.

Many persons with long-term illness experience a decline in their Quality of life. Perceived Quality of Life is a subjective term based on prior personal experiences and is highly individual. The aim of this qualitative study was to investigate perceived Quality of Life in persons with Multiple Sclerosis and to get knowledge if physical therapy changes a person?s Quality of life. Three women and three men with a range of disability were interviewed in depth.

This thesis has been made in cooperation with Forsheda Stålverktyg AB which develops and manufactures injection moulds and diecasting tools. The main concern has been their Trading-system which provides them with considerable amount of Quality lost function.Focus has to however be put on the analysis of the Trading-system due to the fact that this has previously meant various Quality issues for the company.This thesis treats Quality assurance of the Trading-system, identification of the problems in the process and improvements of these problems.Quality assurance is carried out when a company detects that their Quality based costs become too high. Quality based cost are? the costs that would disappear if a company's products and its different operational processes were absolute? (Sörqvist, 2001 p.30, free translation from Swedish). High Quality based costs often result in increased Quality problems, which can lead to substantial economic loss for the company.This work has resulted in a thorough review of the Trading-system whereupon problems have been identified.