The purpose of this essay is to review Mundekulla, which is a small, relatively newly established Swedish company operating in the field of conferences. Today they are serving ecological and environmental friendly food to their customers and we choose to investigate if this is a successful concept by asking the customer?s opinions. Our task is to analyze and understand how this company can develop a stronger concept regarding their conference area. This essay will also focus on trends and how the ever changing world can affect Mundekulla in the future.

It?s known that the drug information patients get at discharge from hospital is often insufficient. Patients? ignorance of which drug they use and how to take them can lead to drug related problems, can cause suffering and heavy expenses.The aim of this study was to shed light on the patients? understanding for drug information, which was given at discharge from hospital. The literature survey was used as a method and based upon a systematic choice of scientific articles, which were found in different databases during the period of April 1 to May 31, 2008.

Föreliggande systematiska litteraturstudie syftade till att samla information och söka evidens för bröstcancerdrabbade kvinnors omvårdnadsbehov från sjuksköterskans i form av stöd för psykiska, sociala eller informativa behov. Sexton vetenskapliga artiklar valdes ut via databasen CINAHL (Cumulative Index to Nursing and Allied Health Literature) och fulltextdatabasen ELIN (Elecronic Library Information Navigator) för vidare granskning. Till sökningen användes sökorden breast*, cancer*, nurs* och support. Alla utvalda artiklar som härrör till syftet kvalitetsbedömdes genom på förhand bestämda granskningskriterier från modifierade förlagor efter Forsberg och Wengström (2003) och Willman, Bahtsevani och Stoltz (2007). Av resultatet framkom det att det fanns stark evidens för att kvinnor med bröstcancer har ett omvårdnadsbehov av socialt stöd, psykiskt stöd och även av information av sjuksköterskan.

Customer service has traditionally consisted of telephone, mail, and later on chat.But the entry of social media has changed the way companies exercise customerservice. Companies should ask themselves whether the same type of traditionalcommunication may or may not function in a new channel and thus whether itcan be applied to social media.The purpose of this study is to describe the companies? use of customer servicein social media and how the communication differentiates from thecommunication in traditional customer service, and also to define the effect onthe customers? relationship to the company. To reach our conclusions we havecombined theoretical references with qualitative interviews.By our analysis, we found that the communication in social media expandsthe possibilities. By entering an unfamiliar channel, customer service has hadto adapt themselves and their language.

Syftet med denna studie var att beskriva hur vårdare inom äldrevården upplever sin arbetssituation. Metoden som använts var en beskrivande litteraturstudie. Data samlades in via databaserna Medline via Pubmed och Cinahl. Sökorden nursing homes, elderly care och geriatric care kombinerades med experience och personnel för att ett så stort område som möjligt av äldrevården skulle ingå i sökningen. Sökordet Scandinavia valdes för att författarna ville fokusera studien på skandinavisk äldrevård.

 To enjoy work, and be satisfied in the work you do, is important to most people. Work scientific research shows that dissatisfaction with physical or the psychosocial work environment often gives negative effects on the performed work. The purpose of our study is to chart the experience in work satisfaction and psychosocial work environment amongst nurses within psychiatric care. It is an empiric cross section study. The participants in the study contains nurses who are either employed on a conditional tenure or have a temporary post (>3 months) in policlinics and wards in general adult psychiatric care (n=126).

The purpose of this thesis is to try to understand, with the help of existing theories and empirical findings, the parameters which are of importance in the development of the pricing capability. We have used a qualitative and abductive methodology approach. The empirical findings have been collected via semi-structured interviews which we have conducted via personal and telephone interviews. Seeing pricing as a capability within the company our theoretical framework mainly consists of the resource-based view and an article explaining and given proof how pricing can be seen as a capability. We also describe the most used pricing strategy today within business-to-business companies, the cost plus strategy.

 Background: Self-injury can be defined as deliberate harm one's own body without conscious intent to commit suicide. These patients need skilled care. Purpose: Illuminate nursing staff attitudes and treatment of patients with self-injury behaviour for individuals diagnosed with borderline personality disorder. Method: A general literature study has been made. Based on the objective was a literature search in various databases with ten relevant articles were selected and reviewed.

The ÅF Group is a leader in technical consulting, with expertise founded on more than a century of experience. They offer highly qualified services and solutions for industrial processes, infrastructure projects and the development of products and IT systems. They are also one of the leading names in certified third-party testing and inspection work.Today the ÅF Group has approximately 4,000 employees. Their base is in Europe, but their business and clients are found all over the world.A part of ÅF-Engineerings business is programming different automation systems to clients. Another part is support in both telephone and personal visits.Because the number of clients is high and the flora of different automation systems is big the consequence is that the employees must have access to many licenses with programming tools.

Det huvudsakliga syftet med denna C-uppsats är att undersöka hur teleoperatörer anpassar sin verksamhet för att bemöta den förändrade användningen av mobiltelefonen. Studien har undersökt hur operatörerna hanterar kunder som vill använda mobila tjänster istället för fasta. Mobiltelefonen används idag av teleoperatörens kunder för mer än bara samtal och textmeddelanden. För att besvara frågeformulering har intervjuer med fem teleoperatörer som tillsammans äger mer än 97 % av den svenska telemarknaden. Intervjuerna visar att teleoperatörer är mycket medvetna om de förändringar som har ägt rum och att de försöker vinna tid för att anpassa sin verksamhet, produkter och tjänster för den nya användningen av mobiltelefonen.

ABSTRACTIntroduction: Preoperative hand disinfection aims to prevent surgical site infections. After the preparing hand wash, drying is performed using an aseptic technique. It?s important to dry hands thoroughly in order to achieve the full effect of the alcohol based hand disinfection. Due to the lack of a evidence-based guideline on this procedure, the hand drying techniques differ among operating theatre nurses, depending on which technique seen as the most appropriate.

Bakgrund: Personer med diabetes mellitus typ-2 är ofta väl medvetna om komplikationer som föreligger. De lever med rädsla och ångest inför framtiden. Sjuksköterskans roll att stötta och hjälpa personer med diabetes mellitus typ-2 är viktig så vårdtagaren klarar sin egenvård. För att handleda och uppmuntra till egenvård hos vårdtagaren måste sjuksköterskan utgå ifrån evidens vid omvårdnad av diabetes mellitus typ-2. Syfte: Syftet var att beskriva effekten av fysisk aktivitet hos personer med diabetes mellitus typ-2.

The aim of this study was to learn how students in specialist nurse education with direction towards nurse anaesthetist experienced tutorial given during their specialist placement.  The chosen method of the study was qualitative interview with phenomenological approach. Twelve nurse anaesthetist students were interviewed about their experiences during their placement at operation wards. The interviews were transcribed and analyzed according to Giorgios (1985) analyze method. The result showed that the students considered that a well functioned tutorial was essential for a successful clinic placement. The tutorial considered as satisfactory if the student and the tutor managed to have good communication and a good relation with each other.

This thesis is a case study of the informal internal communication at a Swedish government agency called Swedac. The purpose of the study was to investigate how the employees perceive and use the informal internal communication, what communication media they utilize for it and how the informal internal communication correlates to certain aspects of the organizational structure. In order to achieve this, six qualitative interviews was carried out with employees in the organization. Since informal internal communication is not a well-defined concept I explained my view of the concept in the thesis. The results show that the informal internal communication is very important and fairly widespread at Swedac.

IntroduktionDet är föga dokumenterat hur barnsjuksköterskor upplever att arbeta med att främja anknytningmellan föräldrar och barn inom ramen för neonatal hemsjukvård.SyfteSyftet med denna studie är att undersöka barnsjuksköterskans upplevelse av att främjaanknytningsprocessen mellan barn och föräldrar inom neonatal hemsjukvård.MetodKvalitativ intervjustudie med Fenomenologisk hermeneutisk ansats.ResultatI resultatet framkommer fem huvudteman vilka är: Att samverka, Att vägleda, Att bekräfta ochuppmuntra, Att se och ana och Att vara i hemmet. I den tolkade helheten framkommer det attfrämja anknytning i hemmet bland annat handlar om vad barnsjuksköterskan har för inställning tillanknytning. Detta framkommer när barnsjuksköterskan beskriver vad hon anser är henneshuvuduppgifter. Familjerna kan således ha kommit olika långt i anknytningsprocessen när deskrivs hem till hemsjukvården, beroende på vilket sjukhus de har legat på.DiskussionI hemmet blir föräldrarna trygga, barnsjuksköterskan är gäst i deras hem och är där på derasvillkor. Hon är ödmjuk i sin relation med familjen, hon peppar och uppmuntrar samt stödjerföräldrarna.