Previously studies have shown that the way companies explain outcome in their annual report is not totally trustworthy. Studies show that the management has a self serving bias when they explain the result to give a positive image of the company. Our study is based on investigations into this phenomenon in the Telecom market in Sweden. Turbulent market conditions with, among other, deregulation of the monopoly of fixed telephony and a huge technical evolution, which has led to an increase in competition, is the reason to why we have chosen to study the Telecom market in Sweden. As a benchmark in our study the attribution theory will be used.

This paper examines the customer relationships of a Telecom operator and how their customer accounting is done. The aim is to use the framework developed by Lind & Strömsten (2006) to categorize customer relationships and see to what extent the framework predicts which type of customer accounting method is used for each customer relationship. A case study was made at Telenor Sverige AB where different customer relationships are identified and linked to the customer accounting techniques that are used for financial measurement of the customers. Findings include that all but one of the customer relationships described in the framework were recognized at Telenor and that most customer accounting techniques mentioned in the framework were in fact used and associated with different customer relationships. The results of the case study also highlight that some differences exist between the predictions of the framework and the observations at Telenor..

This thesis aim to explain which part sound and music possess as a branding tool. We consider this to be of relevance since there is very limited reseach conducted on the subject. To fulfill the purpose of this thesis we have focused on three main issues. Our ambition is to describe this subject from a marketing perspective with the brand in focus.

The Telecom and the IT-industry are converging, which creates new possibilities and threats for both existing mobile handset vendors and new entrants originating from the IT-industry. The purpose of this thesis is to explain how IT-players? entrance in the mobile handset industry affects the industry in regards of key success factors and value chain structure. This study has used dynamic theories to describe the mobile handset industry. The theories have helped us in understanding the characteristics and drivers of the industry and thereafter to identify the key success factors.

In the year of 2001, China launched their new international marketing strategy Going Global. As an effect of this, the frequency of Chinese establishments in Sweden has increased heavily in the last ten years. One of the larger Chinese establishments in Sweden happened in 2003, by the Telecom company Huawei. This essay illustrates the obstacles that a Chinese company faces when setting up their business on the Swedish market. Previous studies have focused on Swedish establishment abroad.

In the year of 2001, China launched their new international marketing strategy Going Global. As an effect of this, the frequency of Chinese establishments in Sweden has increased heavily in the last ten years. One of the larger Chinese establishments in Sweden happened in 2003, by the Telecom company Huawei. This essay illustrates the obstacles that a Chinese company faces when setting up their business on the Swedish market. Previous studies have focused on Swedish establishment abroad.

In this study we aim to investigate what employees at a callcenter see as prospects, opportunities and barriers of learning within a company. To answer the purpose of this essay, two questions were formulated; "What opportunities for learning does employees experience in the company?" and "How can learning in the workplace improve for the sellers?". First, we present what previous research has highlighted regarding workplace learning and learning within the callcenter industry. Afterwards we present ten semi-structured interviews with leaders and sellers within a Telecom company in Stockholm.

Background: Today, the environment of a company is characterized by quick changes like leaps of technology and market shifts. The problem is how this turbulent environment and an uncertain future affect how a company creates strategies and how its structure is adapted. Can a certain choice of strategies or a certain structure be a way of dealing with an changing environment? Purpose: The purpose of this thesis is to explore if and how Banverket Telenät, as an example of a company in a turbulent business like the Swedish Telecom industry, tries to deal with an uncertain future through strategy and structure. Procedure: We have carried through a qualitative case study with interviews and gathering of additional information concerning the business.

Här beskriver vi hur väl vi lyckats besvara vår frågeställning och hur syftet med uppsatsen uppfyllts. I denna uppsats har vi undersökt och värderat åtta ledande telekombolag i Europa. De värderingsmetoder vi använt oss av är fritt kassaflöde till aktieägarna (FCFE) och en relativvärdering i form av regressioner av tre multiplar. Vi har dessutom jämfört bolagens aktuella multipelvärden (27 april 2012) med sektorgruppens medelvärde eller median. Genom en värdering av de åtta bolagen har vi sökt svar på vår frågeställning och därmed uppnått vårt syfte.

The aim of this study was to investigate a health intervention at a Swedish Telecom company, with regards to behavioral, cognitive and somatic stress, experienced health, and absence due to illness. A further aim was to investigate the employees' perceptions regarding the health intervention. Questionnaires were collected from 139 employees at the customer service departments.Results indicated that the health activity bowling to some extent could predict lower behavioral stress. However, the most important predictors of stress and perceived health were lack of meaningfulness and quantitative demands. Lack of meaningfulness was also a predictor of absence due to illness.

Man's life has changed in many ways since technology made it?s entry for public at large. In response to this change the science of human-machine interaction was invented. It has in turn evolved into human-computer interaction. With this science the focus is on the customization of the system for the actual person who will use it.The thesis has been implemented in a Telecom company's development department.

In recent years, the penetration of new players on the Telecom market hasdrastically increased the work pace, affecting both design and production. Inthis report the technical and economical potential of a DC/DC converterplatform is investigated, in order to shorten the time of the design process.This is done in comparison with the present discrete type designs. PowerIntegrations offers a product, the DPA-Switch?, enabling this.By developing a wide DC/DC converter platform based on the DPA-Switch?,many advantages are gained. The component count is decreased by up to48 % and the yield increases by up to 2.9 % which in all yields a costreduction by up to 43 % or ?390 000 for 100 000 manufactured units.

Denna studie har som fokus att identifiera de faktorer som påverkade utgångspunkten för den tänkta fusionen mellan svenska Telia och norska Telenor samt fusionen TeliaSonera. Ytterligare skall faktorer som kunde ha underlättat och möjliggjort fusionen Telia/Telenor besvaras. Dessutom skall fusionen mellan Telia och finska Sonera studeras och jämföras med den förstnämnda fusionen för att påvisa vad som gjordes annorlunda under förhandlingarna med Sonera.Detta kommer att undersökas genom ett antal tidningsartiklar kring händelseförloppen samt intervjuer med personer som har kunskap och erfarenhet kring ämnet. De personer som intervjuats är; Lars-Johan Cederlund, ämnesråd/Director på svenska näringsdepartementet, Brita-Lena Ekström, f.d. ekonomijournalist på Dagens Nyheter, Ulf Bäckman, f.d.

För att man ska lyckas med ett projekt så är det ytterst viktigt att man har en projektgrupp som är kompetent och som arbetar bra. Gruppen ska helst vara anpassad till projektet och det ska finnas en variation av personligheter. Hur skapar man då sitt dream team?Det finns en hel del olika tillvägagångssätt och olika syn på en lyckad/bra projektgrupp. I detta arbete definieras en bra grupp som en grupp som arbetar effektivt för att uppnå dem uppsatta målen utan att man stöter på enkla problem längst vägen. Detta görs genom att man kompletterar varandra. För att man ska få en bra projektgrupp så finns det en del faktorer som man bör tänka på.

Background: Due to outsourcing, the material flows in the Telecom equipment industry have undergone major changes, which in turn has imposed new challenges for packaging supplier Nefab who delivers to the industry. In order to achieve market intelligence, Nefab wants to map the material flows, and investigate possibilities of further reusable logistical packaging systems.Purpose: The purpose of this thesis is to describe the typical features of the logistical material flows in a technically based, rapidly growing industry, and analyze the driving forces and obstacles, which influence the selection of logistical packaging system. Procedure: After developing a theoretical framework consisting of general logistical theories and theories related to logistical packaging, we have interviewed companies in the logistics channel of Ericsson Radio Systems.Results: We have found the main characteristics of material flows in our investigated industry to be Variations in Demand, Focus on Time-to-Customer, and Globalization of Logistics Channels. Regarding driving forces and obstacles in the selection of logistical packaging systems, we have identified Transportation Characteristics, Customer Demands, Quality, Handling & Administration, and Current Packaging System as important factors..