Uppsatsen handlar om skapandet av varaktiga relationer i byggbranschen. Undersökningen genomfördes som en fallstudie av relationen mellan NCC och Ericsson avseende 3G-utbyggnaden. Syftet med uppsatsen är att undersöka orsakerna till aktörernas samarbetssvårigheter i byggbranschen, när det är lämpligt med varaktiga relationer, hur sådana skapas samt vilken samarbetsform som är lämplig. Aktörernas samarbetssvårigheter beror på de traditionella avtalsformerna, som endast avser enskilda projekt. För att främja samarbete måste parterna skriva långsiktiga avtal så att varaktiga relationer möjliggörs.

Denna uppsats behandlar lyssnartrötthet vid telefonintervjuer i radio. Användningen av telefonhybrider för intervjuer i radio är vanligt förekommande och det används dagligen inom till exempel Sveriges Radio. I jämförelse med en studiointervju finns det stora ljudkvalitativa nackdelar vid användningen av telefonhybrider i form av en kraftigt förminskad bandbredd, ledningsbrus, bakgrundsbrus och i viss mån också distorsion. Den här uppsatsen syftar till att undersöka om den bristande ljudkvalitén, vid användning av telefonintervjuer i radio, skapar lyssnartrötthet och därmed påverkar lyssnarens förmåga att tillgodogöra sig innehållet. Då inga tester på lyssnartrötthet vid uppläsning av längre texter med telefonkaraktär har utförts, varken inom Sveriges Radio eller hos Telecom-tillverkaren Ericsson, blir detta arbete också en ansats till att utveckla en metod för denna typ av test.

The purpose of this report was to study how the Swedish radio channel Sveriges Radio (SR) website changed over time. What are the differences between various media websites? How many people listen to normal and web-radio and what are the differences between the various services offered on the SR website?Reports from the BBC, Statistics Sweden, Mediavision and the Swedish National Post and Telecom Agency were compared. Several theoreticians have been studied, including Donald A Norman, Jonas Löwgren, Karen Holtzbratt, Jacob Nielsen and Geoffrey Moore.The method used by the author comprised a systematic mapping of statistics from webTrends, KiaIndex, SiteCensus, TNS Gallup/K2analys and reports from RUAB. The data studied have been collected from telephone interviews, postal surveys, internet panels, and from log files.

I min studie presenterar och analyserar jag resultat av hur ledande och ansvariga företagsledare inom HRM (Human Resource Management) ser på företagets arbete med kompetensutveckling. Det handlar också om hur kompetensstrategier kan samverka med affärsstrategier i praktiken. Undersökningen baseras på tre intervjuer med respondenter från tre skilda branscher. De representerar konfektionsindustri, Telecom- och mejeribranschen. Den pedagogiska infallsvinkeln representeras av mina egna erfarenheter och det styrdokument som min nuvarande arbetsgivare använder sig av.

Currently many organizations are transitioning from the traditional approach to the agile approach regarding systems development methods. It is evident that research has mainly focused on smaller organizations transitioning, whilst less focus has been given t0 larger organizations. We find this interesting and the purpose of this study is to gain a deeper and broader knowledge concerning the following research question: How is system development work affected by a change from traditional system development methods to Scrum in large global organizations. We also investigate how Scrum can be adapted to complex projects with an internal client. The study is based on a case study, which takes a qualitative approach with semi-structured interviews for information gathering and was conducted on a major Swedish Telecom company.

Bakgrund: I bakgrunden framgår att formerna utbyte och kommunikation harförändrats över tiden. Fysiska butiker börjar i allt mer högre gradersättas av virtuella internetbutiker. Detta leder till att företagenförlorar det fysiska mötet med kunden.Problemformulering: Vilka faktorer är viktiga för företags långsiktiga överlevnad ochkundlojalitet när de använder internet som kommunikationsstrategi, och genom det förlorar det fysiska mötet med kunden?Syfte: Syftet med uppsatsen är att genom en hypotesprövning analysera och utvärdera formerna för utbyte som sker via internet mellan kund ochföretag.Metod: Uppsatsen utgår från en hypotetisk-deduktiv ansats. Kvantitativundersökningsmetod tillämpas i form av en kundenkät.Teorier: Uppsatsen använder följande teorier: Grundläggandekommunikationsteori, Involveringsteorin, Totalkommunikation,Värdestjärnan.Empiri: Empirin består uteslutande av primärdata från kundenkäten.Resultat: Resultatet visar att kunderna inte tycker att bank- ochtelekombranschens flytt ut på internet inte har försämrat möjlighetenför utbyte med företagen.Slutsats: De företag som lyckas skapa värde tillsammans med sina kunder viainternet, och som erbjuder en hög grad av interaktion i de nyakommunikationskanaler som skapas på internet, är de företag somkommer att nå långsiktig överlevnad..

The objective of this study has been to examine which significant values are of importance in the Telecom sector today, and in a continuing perspective yet to be. To ensure the factors of relevance in the study, we have identified three purposes: - Our first purpose is to clarify the eminent values in the competitive market of the mobile phone operators today, and the reason for its importance.- The second purpose is to understand the function of the brand regarding to value creation and loyalty in the sector of mobile phone operators.- The third purpose is to explore the potential approaches for mobile phone operators to increase value.In this study, our approach has been a qualitative methodology by conducting seven interviews with respondents related to the Telecommunication sector.As a result of the process, we find the need to divide the concept of value into two dimensions, which we entitle organizational related values and customer related values. We have found the values related to the characteristics of the market in aspects of its infrastructural features but also in regards to the homogenous core service.Our findings in the empirical data with support to our theoretical frame of reference, is the current highly important organizational related value of constant high result quality (well-functional technological aspect), and the value enhancer by a low price; the strategy of bundling also results in higher value. This result in customer related values that perceives as safeness, availableness and convenience. The brands are a significant source of customer related values with identity value, image value and assuredness. A continued advancement in process quality and individualization will imply greater customer related values of closeness, freedom and flexibility. .

Background: An evaluation of analysts´ forecasting ability is interesting since their estimates constitute an important part in stock valuation and investment decisions. The recent years´ development in the stock market has lead to criticism of analysts? deficient forecasts. Purpose: The purpose of this thesis is to evaluate analysts´ forecasting ability concerning companies quoted at Stockholmsbörsen between 1987 and 2002. We also intend to discuss possible explanations for analysts? behavior in case of deficient accuracy.

Syfte och frågeställningarSyftet med uppsatsen är att kartlägga säkerhetsansvarigas och supporterföreningarnas syn på supporterproblematiken i dagens fotbollssverige och se om där går att finna några likheter eller skillnader.Hur ser de tillfrågade på den egna klubbens problematik?Hur ser de tillfrågade på problemen med casualsupportrar?Hur ser de tillfrågade på medias inflytande på supporterproblematik?Hur ser de tillfrågade på förbundets arbete med supporterproblematik?Hur fungerar samarbete och utbyte mellan föreningarna?Metod:För att kunna besvara vår frågeställning så valde vi ut dom fem största publiklagen inom svensk fotboll nämligen Allmänna Idrottsklubben (AIK), Djurgårdens Idrottsförening (DIF), Hammarby Idrottsförening (HIF), Idrottsföreningen Kamraterna Göteborg (IFK Göteborg) och Malmö Fotbollsförening (MFF). För att hjälpa oss att besvara frågorna intervjuade vi supporterordförande och säkerhetsansvarig i dessa klubbar.Resultat:Läktarkulturen och supporterkulturen har växt väldigt mycket dom senaste åren och med den har supporterproblematiken också ökat. Alla tillfrågade är kritiska till Svenska Fotbollförbundet och deras inställning till säkerheten på och utanför de allsvenska arenorna. Det hörs även kritiska röster om hur media rapporterar och hur det kan bidra till rekryteringen av s.k.

The progress in the field of technology is often described as massive and its development has had a great impact on the social development (Vetenskapsrådet, 2012). As a result of the digital evolution, there has been a change in the way customer and company interact (Normann, 2011). The traditional way for players to interact with each other required an interaction human to human (ibid), a mode of interaction that now can be replaced or supplemented by todays technology and often Internet-based solutions (Salomonson et al., 2013). These technological solutions, the technical interaction, are often referred to as self-service systems. These systems enables the customer to carry out the tasks previously performed by the company (Hilton and Hughes, 2013).

During the 1970?s the interest for quality management and the concept of quality costs increased considerably. Business leaders noticed that there was a great potential for reducing costs of poor quality. Since up to 10-30% of a company?s total turnover may consist of poor quality costs some consider them as an unexploited goldmine.

Stockholm is one of the fastest growing cities in the world. Its population is growing every day and the housing needs are becoming higher. Despite the growth and the need for more houses only a few new housing units are being built every year. Critics argue that if the building rate stays as it is today the development of the city will be very limited since there is no capacity for the city to embrace new incomers.The decision makers in the municipality of Stockholm are planning for large investments in housing units for the coming years up until 2030. There are plans of building approximately 140 000 new apartments to mend the ascending need for new houses.Farsta County is part of Stockholm and lies a few kilometers to the south of the city center.

During the last couple of years the focus for many businesses have moved from just being price oriented to include such factors as quality, flexibility, service, delivery precision and environmentally friendliness. The shift in viewpoint arises from the increasingly competition on the market and the hard economic atmosphere. It has become more important to differentiate the company and its products to be able to increase market share. The purpose with this master?s thesis was to get a better understanding on how companies (customer to DHL) are reasoning and prioritizing when choosing Swedish carriers.

An uncountable number of companies are present in foreign markets as a result of what we commonly choose to call globalization. This is especially true for Swedish companies traditionally operating on small markets. A company that is about to establish on a new market is faced not only with possibilities but also with challenges and risks. Researchers have found that companies that establish on foreign markets will have to deal with competitors on the national as well as on the global market, and therefore need consider how they globalize their brands. In addition to this, a brand can only reach international success if its message is coherent within and across every single market.

Today we see a fast developing of the market for mobile communication, both in an increased and changed mobile use, but also in the development of new technologies and services. Much that can be performed on Internet/Intranet today with a PC will in some years also be possible to do with a mobile terminal. Mobile Internet will probable take place when new technologies as GPRS, EDGE and UMTS will be in use. These technologies in combination with the development of new terminals and services will bring new capabilities for both companies and private users. This report describes how a portal should be designed in order to meet the needs on the market.