En studie av en hälsointervention mot stress, ohälsa och sjukfrånvaro bland kundtjänstanställda
StressHälsaSjukskrivningarArbetsmiljöHealthInterventionCallcenterAbsence due to illnessControlMeaningfulnessQuantitative demandsOccupational healthIndustrial medicineYrkesmedicinArbetsmiljömedicinSociology of labourSociology of enterpriseArbetslivssociologiFöretagssociologiIndustrial psychologyArbetspsykologiIndustripsykologiMedicine and Health SciencesLaw and Political ScienceSocial Sciences
The aim of this study was to investigate a health intervention at a Swedish telecom company, with regards to behavioral, cognitive and somatic stress, experienced health, and absence due to illness. A further aim was to investigate the employees' perceptions regarding the health intervention. Questionnaires were collected from 139 employees at the customer service departments.Results indicated that the health activity bowling to some extent could predict lower behavioral stress. However, the most important predictors of stress and perceived health were lack of meaningfulness and quantitative demands. Lack of meaningfulness was also a predictor of absence due to illness. The results also indicated that intervention participation would be related to somewhat better perceived health, but not to less stress or to less absence due to illness. Employees mainly found the intervention rewarding in terms of physical and mental health.