G?teborgs stad v?xer och befolkningsprognosen pekar p? att 153 000 nya g?teborgare kommer att ta plats i staden. Livet i st?der ?r f?rknippat med stress, fysisk och psykisk oh?lsa. Ekosystemtj?nster ?r ett alternativ f?r att motverka de negativa aspekterna f?rknippat med stadslivet.

Studiens syfte a?r att underso?ka pa? vilka sa?tt sa?ngpedagogerna kommunicerar med eleven: vilka kommunikativa verktyg anva?nder sa?ngpedagogen och hur kombineras dessa i olika handlingsmo?nster. Studien begra?nsas till att analysera den del av sa?nglektionen som specifikt handlar om o?vningar. Studien analyserar inte kommunikationens effektivitet, utan fokus ligger pa? att kartla?gga kommunikationen i tidigare na?mnda del av lektionen.

This master thesis is about Augmented Reality (AR), a phenomenon that has existed since the mid-fifties but only recently has become available for the general public. This report is a knowledge compilation about AR, focusing on AR in cell phones and the use of the technology in traffic related situations.AR is usually described as adding a digital layer of information onto the real world. There are different technologies to make virtual images; in cell phones sensor-based and camera-based technologies are the most common ones.In this report, the market of AR applications for cell phones has been investigated. Three use cases have also been investigated in order to get more knowledge about the designers' thoughts and visions.In order to analyze the technology and the applications in a broader and more scientific perspective, two theories has been used: Situation Awareness (SA) and the Service Dominant Logic (SDL). These theories seem useful when reflecting on the Swedish road administrations vision, and to investigate what the applications and the AR technology can contribute to the traffic domain.The conclusions of this thesis are that:- AR can be applied on most of the human senses, but augmenting by visualization is most common.- The market for cell phone applications is growing rapidly: AR applications are relatively new but on the rise.

Big data och datautnyttjande blir allt mer popula?rt bland videotja?nster pa? internet. SVT Play a?r en av de Play-tja?nster som har mo?jlighet att utnyttja mer data a?n de go?r fo?r tillfa?llet. I detta arbete var ma?let att underso?ka hur SVT kan fo?rba?ttra sitt datautnyttjande och genom det utveckla SVT Play.

Every business is subject to service failures. The process of correcting these failures and turning disappointed customers back into happy ones is called service recovery. This is particularly important in the hotel business, where there are many moments of truth where customers may become dissatisfied. To further complicate things, service recovery is a process where you may have to correct errors of others - people beyond your control. The research field is relatively new and there are no turn-key solutions as to how to systematically work with service recovery.

The aim with this study is to identify and discuss discourses in public service policy documents to clarify that public service policy is political and not self-evident. The study's theoretical as well as methodological starting point is the discourse theory of Laclau and Mouffe, which ontological position is that all meaning is constructed by discourses. In the studied material, two discourses have been identified in policy concerning the content in public service media. The responsibility-discourse construct meanings of what content the policy wants to see in public service media and in the quality-discourse meanings of how the content should be is constructed. Public service policy is consistent over the period that has been studied and the study shows that there is consensus in the parliament about the regulation of the content in public service media.

Fo?ra?ndrade konsumtionsmo?nster som ga?r fo?retagen fo?rbi kan i la?ngden visa sig o?desdigert och det a?r da?rfo?r viktigt att identifiera dessa fo?ra?ndringar och analysera vad de inneba?r fo?r de inblandade. I dataspelsbranschen har ett nytt konsumtionsmo?nster va?xt fram da?r ma?nniskor i allt sto?rre utstra?ckning intar en a?ska?darroll ista?llet fo?r att sja?lva delta i spelandet. Elektronisk sport eller e-sport som det har kommit att kallas lockar miljontals tittare va?rlden o?ver och har bo?rjat fa? en betydande roll inom dataspelsbranschen.

Web 2.0 is a relatively new concept which has made significant progress on the Internet. More recently, corporations as well have begun to get use of the different types of applications that are assigned to the Web 2.0. Organizations are primarily interested in making use of Web 2.0 in two areas: inside the company to increase efficiency and productivity, and from the organization to the customer to improve revenue and customer satisfaction. We have chosen to take a closer look at this last area, as can be seen as a CRM context. Our interest is to investigate how such a context may change by implementing some kind of Web 2.0 technology.

Syftet med studein är att studera Coding Technologies och hur det som litet företag har etablerat en högteknologisk standard på en marknad dominerad av stora aktörer. Resultatet av detta ska vara att identifiera viktiga faktorer och visa på strategier ett litet företag kan använda i denna situation. Studien är genomförd i form av en fallstudie med djupintervjuer där den teoretiska referensramen arbetats fram utifrån empirin. Uppsatsen behandlar de teoriområden som förknippas med standardsättande. Områden som nätverksmarknader, nätverk och patentproblematik.

Since companies have realised the importance of customer loyalty and since the service sector has gained higher significance in recent years, we found it interesting to study what leads to customer loyalty in service companies. The theories we have chosen to consider are customer loyalty, service quality, service guarantees, affinity marketing, loyalty programmes and customer clubs, the customer in focus and other factors that influences customer loyalty. To find out how service companies are working with cus- tomer loyalty, we have conducted a case study within three service companies. Our findings are that customer loyalty has a significant importance for the companies we studied. Quality and personnel were the factors we found had the greatest impact in service companies concerning customer loyalty.

Molntja?nster av olika slag har blivit allt vanligare i samha?llet de senaste a?ren. Bland de mest anva?nda molntja?nsterna finns Dropbox, Microsoft Azure och Amazon Web Services (AWS). Den sistna?mnda molntja?nsten a?r na?got som fo?retaget Infor har fa?tt o?gonen pa?.AWS erbjuder inte endast datalagring som Dropbox go?r utan a?ven dataexekvering, databaslo?sningar, na?tverkslo?sningar, driftsa?ttning och hantering av datorsystem.

F?ljande rapport har till syfte att klassificera alla 17 tapetgrupper. Metoden f?r att uppn? detta resultat ?r huvudsakligen inspirerad av [1] samt [8] och genomf?rs med stort fokus p? geometriska argument. Arbetet inleds med att h?rleda och anv?nda principer inom Euklidisk geometri f?r att unders?ka egenskaper hos isometrier, som utg?r strukturbevarande transformationer av m?nster. Detta kulminerar i en sats om att varje isometri kan faktoriseras entydigt som en translation och en ortogonal transformation. D?refter unders?ks gruppstrukturen hos grupper best?ende av isometrier.

This thesis describes the introduction of Web 2.0 education into Swedish LIS education with emphasis on the driving forces and obstacles in the process. It also discusses the possibilities of estimating the appropriate time for the start of new educational courses introducing new technologies, when it is uncertain if the technologies in question will sustain for a long enough period of time to make the educational effort worthwhile. The data on the Web 2.0 education was collected during the spring of 2010 from the Web pages of the five LIS departments in Sweden, namely Borås, Lund, Umeå, Uppsala and Växjö, as well as by 10 interviews during November and December 2010 with two representatives from each LIS department..The key finding is that Web 2.0 is covered in Swedish LIS education and embracing both practical and theoretical issues. The main driving forces have been both the needs of the profession and an academic research interest. It is concluded that Rogers??S-curves? as described in ?Diffusion of Innovation? can be used as a tool in order to improve the understanding of when to introduce education in new technologies.

The aim of this thesis is to describe how service companies through adjustment of the customer?s zone of tolerance can influence customer?s perception of the service during the processes of service delivery and create customer satisfaction. The method used was case study approach utilizing personal interviews, which were conducted at two service companies. The study showed that the aspects of the service that have greatest importance for the customer?s assessment of the service and customer satisfaction among others are personal treatment and that personel behave in the way that makes the customer feel itself taken good care of and unique.

The following essay is a descriptive and analyzing study in how the local Tanzanian NGO MVIWANYA works to disseminate sustainable agricultural technologies to the farmer households in Rorya District, Mara. It also presents and analyzes the reception and impacts these new technologies have on the households. Information was gathered during two weeks of field work at the organization in Tanzania. It was conducted empirically through interviews with and observations of small-scale farmer members of MVIWANYA and the staff of the organization. The gathered material is analyzed and presented with the help of a theoretical model designed by Birner et al.