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9084 Uppsatser om Service design - Sida 57 av 606

Att övervinna konventionellt tänkande ? en studie av erfarenhetsåterföring och kommunikation mellan kalkylavdelningoch produktion i ett entreprenadföretag

This report describes how the process has evolved during the creation of a new web page forthe company Scandinavian Travel Agent DMC. The design methods that have been used aredescribed and also how parts of the webpage have been created by using the design methodresults. Our reflections around design and functionality are explained and how usability hasbeen our main focus during the master thesis. We also describe how it has been to work withan external costumer and how the tasks constantly have changed and been added as theprocess has continued.The background to this work is that AB Scandinavian Travel Agent DMC need to improve theircurrent web page. This to give the clients better needed information about destinations, butalso to stand out in the competitive travel business.

Cirkulationsplatser ? estetik och design :

The purpose with this final thesis has been to study the aesthetics and design of roundabouts and to ascertain important factors that influence the experience of them. The investigation was carried out through literature-, field studies and interviews with persons that in different ways have participated in the formation of roundabouts. Furthermore, six roundabouts have been explored in more depth so that the survey would get a more practical link. These six roundabouts all occur in the rim of a city and do thereby have an important role as a gateway. The environments in such contexts are often complex which adds additional difficulty in achieving a visually appealing design, especially when taking into account the usually high traffic intensity.

Kostnadsallokering genom ABC-kalkylering ? en empirisk studie av OMX

As IT service departments in organisations are becoming more complex and customised, the indirect costs are increasing in relation to the total costs. The difficulty of fully estimating and identifying the spread of the cost in the IT service department is increasing. As a result, firms tend to budget the business unit as a total cost rather than as a spread of defined costs. In order to deal with this challenge an ABC calculation will be applied. The Time Driven ABC model will be conducted in OMX´s Servicedesk unit within the IT services.

Användartester inom webbutveckling : Är användartester nödvändigt vid utveckling av webbplatser?

The aim of this study is to get a deeper understanding about user tests as well as answer the question about if testing for users is necessary at all times. I've done a comparison between what the literature says, and what a company says, about testing. The tests that's been in focus in this study is prototyping and card sorting tests. Prototyping aims to give the developer feedback about the design and check if there are any obvious problems with the design. A card sorting test can be used to get input about how information architecture should be constructed.

PRESS / PLAY. Ett studium av övergivna format och metoder för flerfaldigande genom grafisk produktion för musikdistributören Kyrkvägen Kassett

The purpose in this Bachelor degree project has been to create a visual identity and to design a compilation cassette for the small music distributor Kyrkvägen Kassett. My way of approaching the task has been to draw parallells between the cassette as an obsolete music format and more or less abandoned or anachronistic formats, materials and printing methods in the graphic design area. The result is a visual identity that is built upon materials and methods of production rather than specific visual elements. The work is to be seen as a tribute to the small non-profit producers of music and graphic design. As often done in the DIY movement, I chose to consider my lack of practical knowledge in these fields not as an encumbrance but as an asset and an incentive.

Mobilt slakteri för lamm

The essay is written at the request of Nyköping municipality park management by PatRadestedt who wanted a design proposal for one of the five courtyards at the Tessin Schoolin Nyköping. The Tessin School is located 2 miles from the center of Nyköping and the schoolhouses approximately 900 students. To make a design proposal for the courtyard that lies atthe canteen I decided from the outset that I wanted to take some of the Tessin SchoolStudents' opinions and wishes regarding their own outdoor spaces. I had a workshop witheight students from the arts program with the image orientation in which they had to drawand tell them what they wanted to do in the courtyard. The outcome of the workshop, Iused to move forward in my future work with a concept that fit into the environment, wethen apply it in my final design proposal.

Hur återförsäljare kan arbeta med sitt varumärke : En fallstudie bland klädåterförsäljare i Halmstad

The study has shown that retailers in the mid-price segment differentiate their brand through developing a strong company identity around the brand. The personality involves store atmosphere, merchandise and advertising. Larger companies have chosen to lay the responsibility on management level, which facilitates on store level. By controlling the strategies on a central level the company can make sure that the stores are steered in the direction that the company wants them to be steered in, and also that they follow the positioning-concept. The company can also devote its efforts to working with its core value, which is service.

Laserinkopplingselement För XFEL Laser Heater : Från Idé Till Färdig Produkt I Designstadie

Uppsala University is involved in a large international collaborationto build the Laser heater system for the European Xray Free-electronlaser in Hamburg, Germany. In this thesis I describe a laser incouplingdevice into the vacuum chamber of this laser heater all the way fromthe specifications to a completed design.The laser heater is a very important part of the XFEL and thepart described here is a part of the vacuum system needed to couplean external laser into the electron vacuum system and align it withthe electron bunches in order to heat them. The task was started by studying the literature about the basic theory andthe design of vacuum systems. After this study and collection of ideaswith colleagues I started to prepare different concepts to solve thetask. The ideas can be put into two categories, in one case the couplingmirror is located inside the vacuum chamber and in the second caseoutside.

Hur hotellgäster väljer att ta ton & vad vill de egentligen ha? : En kvantitativ studie om gästers uppfattning av service recovery inom hotellbranschen.

Hotellbranschen a?r en bransch som sta?ndigt expanderar. A?ven om bela?ggningsgraden pa? hotellen inte o?kar avseva?rt va?xer antalet o?vernattningar pa? hotell vilket tyder pa? en o?kad konkurrensbild pa? marknaden. Samtidigt fokuserar tja?nstefo?retagen alltmer pa? fo?retagets personalresurser och att kunna erbjuda na?got uto?ver ka?rntja?nsten fo?r att differentiera fo?retagets position pa? marknaden.

Design av Riskdatabas : En studie för effektivare hantering av risker

Risk management is a key competency that is constantly being researched how it can be improved within project management. The risk management process consists of four major steps: identify risks, assess the risks? significance on the project, evaluate and address the key risks and follow up.The majority of companies seem to neglect certain identified risks, and decide not to mitigate if the risk does not cause adverse effects to the business. To counteract undesirable consequences and help organisations to become more effective at managing risks an initial work has been conducted for a risk repository.The project develops a proposal on the design of a risk repository which aim to effectively support a database implementation. The study includes literature studies which resulted in a relational model for database implementation.

Servicekvalitet på Linköpings stadsbibliotek ? ur tre fokusgruppers perspektiv

The main purpose with this MA thesis is to examine how visually impaired, disabled and people with dyslexia define service quality at the public library of Linköping. The method that has been used is focus group interviews. A focus group consists of four to eight people who are joined together, without knowing each other before, to discuss a certain subject. The aim is to get a wide spread of answers. A secondary purpose is to examine how this method works.

Investeringsförslag till slipstation för servicearbete av skruvmatare

The project ?Investment proposal for grinding station for service work of screw feeders? has been performed during the spring semester 2014 for the course Bachelor?s thesis for degree of  Bachelor of science in machine engineering at Karlstad?s University. The project has been performed in cooperation with Fiber Workshop which is a service department in the company Valmet AB. Valmet AB is a company that develops and manufacture soft paper tissue machines. The screw feeder is a part that is used to feed, and squeeze out the water out of woodchips.

Svenska soldaters upplevelse av återgången till vardagslivet i Sverige. : Stöd - Hjälp - Hinder

The main focus of this study is to explore Swedish soldiers? experiences of the transition back to everyday life after international service missions. This includes the help and support that they have received and also what barriers to care they have experienced during the transition back to everyday life. The theoretical perspectives of this study are social identity and stigma theory. This study was performed using a qualitative method and includes six individual interviews with active duty officers within the Swedish armed forces.

Kartläggning av ruttplaneringsprocesser för rundvirkestransportörer

Transportation represents 10-15 % of wood supply costs. It is therefore important to improve efficiency in the transport system to decrease these costs. The aim of this study is to map the timber vehicle routing processes used by a sample of timber hauling contractors and to identify possible links between the vehicle routing process and service and economic variables. The study was carried out at Södra Skog in autumn 2008. 15 timber hauling contractors were sampled and interviewed about their work with timber transports.

Design och tillverkning av en stereoanläggning med aktivt delningsfilter

This thesis is the result of the author?s interest in music and electronics, namely the design and manufacturing of a stereo sound system with an active crossover. In short it can be stated that an active crossover has many advantages over its traditional passive counterpart. The active design naturally results in a more complex system comprised of a multiple number of components. This report deals with the theoretical aspects of preamplifiers, crossovers and power amplifiers as well as power supply and control.

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