It becomes increasingly more important that, as a new buisness, both to be seen and heard in an increasingly harder competition situation where the range of similar products and services increase. It requires a well planned and well thought visual profile to succesfully stand out on the market. To give a good impression, this profile should be both distinct and aesthetically appealing. In the making of a new profile it requires creativity to succesfully think in new directions and to separate from the competition.This practical report presents the production process for a designsolution to the new website Röstförmedlingen (Voice agency), a commission from the production and commercial bureau Bartos media. The task in this project was to create a graphic profile and a lofi-prototype that would represent Röstförmedlingen as a buissness.

The hotel sector has reviewed big changes, as higher requirements on independent hotels have been set. In order to be able to compete with big hotel chains, it is no longer sufficient to only use the 4P of marketing mix, it is also required a bigger focus on the personnel. Trained and service aimed employees are service companies' intangible assets and they become more important. Globalisation and internationalisation has however contributed to that the labor market has become more open, and employees easier can compare employment conditions or change job.The aim of this essay is to analyze and to evaluate conditions for the internal marketing at independent hotels, in order to be able to achieve employee loyalty. The essay builds on a comparison between managers' and employees' views about internal marketing.A qualitative hermeneutical study has been used in order to be able to analyze and evaluate conditions for the independent hotels' internal marketing.

This report describes how the process has evolved during the creation of a new web page forthe company Scandinavian Travel Agent DMC. The design methods that have been used aredescribed and also how parts of the webpage have been created by using the design methodresults. Our reflections around design and functionality are explained and how usability hasbeen our main focus during the master thesis. We also describe how it has been to work withan external costumer and how the tasks constantly have changed and been added as theprocess has continued.The background to this work is that AB Scandinavian Travel Agent DMC need to improve theircurrent web page. This to give the clients better needed information about destinations, butalso to stand out in the competitive travel business.

The purpose of this study is to see how five different local radio stations, P4, within the public service organization Sveriges Radio communicate with their listeners through Facebook and how they differ from each other.We have also studied how the radio stations follow Sveriges Radios? policies for socialmedia usage and how the communication through Facebook can benefit thetraditional radio. Our study contains a combination of quantitative content analysis with qualitative interviews. We studied the five stations? Facebook pages from for the quantitative content analysis and interviewed those who were responsible for the social media pages, such as web editors and channel managers.Our conclusions are that the P4-stations communicate through Facebook to create a dialogue with the listeners and to reach two-way communication; the stations published mostly written updates that encouraged interactivity.

The purpose of this paper is to analyze and map out the cyber culture of the Internet and its all users, identity, design theories and services. How people communicate and how they build up their identities are some of the baselines. I will also discuss the important aspects of Interaction design and how this can be used in a Community for digital storytelling. The Internet, or new media, was founded in the 60?s by some great philosophers (McLuhan, Rheingold, Lambert and more). With influence from their books I will discuss and analyze what kind of media the Internet is and how it can be seen as extensions to our senses, as McLuhan claims.

Den 6.e februari 2011 skedde en brand i Henry Ståhl Fastigheter AB:s fastighet i kvarteret Gripen på Skolgatan i Norrköping. Agerandet vid denna brand samt teori inom områdena kris och krishantering, kontinuitetsplanering och förebyggande åtgärders vid brand ligger till grund för följande examensarbete. Syftet med rapporten är att kartlägga förvaltarens/ägarens agerande och tillvägagångssätt vid krishantering i samband med brand i fastighet med fokus på service. Material till denna studie har inhämtats genom litteraturstudier och intervjuer. Gällande egenskaper en bra hjälpare i krissituation bör inneha, så som empati, kunskap och engagemang, kan dessa urskiljas hos kundansvariga på Ståhl.

The purpose of this study is to provide a longitudinal examination, within grocery retailing, of four marketing tools and their impact on enhancing customer loyalty. The study examines whether the relationship between the four marketing tools and customer satisfaction has a positive effect on attitude and behavior loyalty. The findings from this study show that the marketing tools have not helped enhancing loyalty between 2004 and 2007. Between these years, service quality has the most affect on loyalty. Self-scanning as an effective marketing tool could be questioned, the relation in this study is not supported.

The aim of the paper is to examine how public libraries can develop their services for children with ethnic minority backgrounds as a user group. This is achieved through studying the conditions for library services provided for children aged 9-12 in this group by public libraries in suburbs densely populated with ethnic minorities. The paper uses both a literature review and empirical research on the community libraries in Rinkeby and Rosengård as well as the town library in Lund. Services potentially available to these groups are analysed and discussed in the later chapters. The overall conclusion is that those services provided for ethnic minority children are largely the same as those provided for in children library services in general.

Transportbranschen kan beskrivas som samhällets blodomlopp och vi är alla beroende av dess tjänster i vårt dagliga liv. Men denna bransch står inför stora utmaningar. Konkurrensen har drivits så långt att vissa aktörer bryter mot lagar och utnyttjar lågavlönad personal. Vilka är konsekvenserna av denna situation? Och vad kan man göra för att vända på denna trend? Sebastian Brännvall har utforskat hur man kan förpacka information så att denna sticker ut och väcker intresse hos en bredare massa.

AbstractThis report describes our ten week long thesis work which is the last task in our education in mechanical engineering at Linköpings University. The project has been performed at Siemens Industrial Turbomachinery AB?s service department. The company which is located in Finspång produces, sells and provides service for steam and gas turbines around the world.The purpose of this project is to help Siemens develop their maintenance programs for two of the auxiliary systems which are a part of the complete steam turbine system. These are lube and control oil systems.The project is restricted to two of Siemens maintenance products, No Stop Check (NSC) and the annual Safety Inspection (SI).

Detta examensarbete är det avlutande momentet på civilingenjörsutbildningen Ergonomisk design och produktion vid Luleå tekniska universitet. Målet med projektet är att designa en helt ny skotermodell exteriört. Tyngdpunkten i projektet är utseendet men även andra aspekter behandlas, så som ergonomi, materialval och tekniska lösningar. En Internetbaserad enkätundersökning, marknadsundersökning samt systematisk problembehandling ligger till grund för designen av fyra grundkoncept. Dessa undersöks genom strukturerat konceptval samt samråd med uppdragsgivaren.

Syftet med uppsatsen är att bidra till ökad förståelse om samhällskunskapsundervisningens innehåll, genomförande och utformning på gymnasiet där digital teknik används.Fokus i uppsatsen har legat på att genom observationer och intervjuer i tre klasser och med de två lärare som undervisar klasserna få inblickar i hur lärare designar undervisning och hur elevrollen kan förstås när digital teknik används i ämnet samhällskunskap. Till hjälp för att analysera resultatet har analysmodellen Learning Design Sequence och i synnerhet  begreppen lärsekvenser och iscensättning använts. Det senare begreppet syftar på faktorer såsom lärarnas arbetssätt och tillgängliga resurser som präglar en lärsekvens, vilket kan vara elevernas arbete med en uppgift för att nämna ett exempel.Resultatet visar att datorer och Internet ofta i någon form ingår i lärarnas design av undervisningen. Exempelvis har lärarna genomfört genomgångar med hjälp av Powerpointpresentationer samt utformat uppgifter där elever ska använda sig av sina datorer. I elevrollen ingår bland annat att vara dator- och Internetanvändare men också av att anteckna och lyssna.

Between 1999 and 2009, I followed three of my grandparents, all of whom suffered from dementia. Numerous times, when I visited them in their nursing homes, I was met by residents of the ward who were very unhappy. Through conversations at home with my family, I understood more and more that this was a commonly occurring problem at nursing homes. All too often it was solved with heavy medication, which made the residents tired and they slept more often.During my undergraduate education at Konstfack, I have reflected on whether I, as an interior designer and furniture designer, can have an influence on spaces and furniture so that dementia patients can experience greater calm and security. The idea is if that I perceive the environment as calm and secure, I will also be calm and secure.In my degree project, I want to study how interior design and furniture design can contribute to decreased agitation in people with dementia in nursing homes..

Northern Stories is a narrative video-project, mixed between how to work with the movieformat and the programs involved. As well as the complexity of how it can be to work in collaboration with a company and an investigation in how to evolve my design process. This from a designer?s point of view and with the intention to produce a finished product..

Byggnadsautomation har i dagsläget ett kalkylprogram gjort i Excel som är helt fristående från deras kvalitetsprogram. Dom vill i och med detta få ett två delat system som användaren både ska kunna köra med eller utan anknytning till Internet. Programmet har tillgång till en befintlig kund och komponentregister som man kommer åt via en Web Service. Om det inte finns någon Internet uppkoppling så kommer dessa register att sparas lokalt för att sedan synkroniseras när det finns tillgång till Internet. En kalkyl ska kunna sparas och öppnas antingen på servern eller lokalt som i detta fall är en SQLite databas.