Sök:

Sökresultat:

4778 Uppsatser om Relationship marketing and customer relationship. - Sida 56 av 319

En bok kan berika livet om man får ta del av den: En intervjustudie med bibliotekarier och läsombud om utvecklingsstörda och läsning

The aim of this master thesis is to discuss the access to literature and reading by mentally retarded persons, and how this is affected by library and care taking staffs awareness of mentally retarded persons needs of literature and reading. The reason why we decided to choose this essay topic, is that there is a lack of research about mentally retarded persons relationship with libraries, literature and reading in the field of library- and information science. This groups needs must be brought to sight, so that they can take part in the literature just as anyone else, on their own conditions. Our study involves interviews with four librarians, three reading representatives and a co-ordinator at the Easy-to-Read Foundation. We can establish that all of our informants prove to have significant knowledge about mentally retarded persons and their needs of literature and reading.

Reklambyråers anpassning till en föränderlig omvärld : En fallstudie om vilka faktorer som är viktiga för att reklambyråer ska överleva på den alltmer konkurrenskraftiga och överetablerade marknaden

Background: Change factors have appeared in advertising and customer understanding has grown among companies, which have led to important competitive advantages. Advertising agencies are not the only ones benefiting from this expertise anymore, but companies are starting to thus take clients from advertising agencies. They are also taking intermediaries, such as production, over more and more jobs from advertising agencies. This has led to an even tougher competition in the market and that advertising agencies are losing their jobs. The increased competition in the market, has also led many companies choosing to change its advertising agency, to think in new and changing strategies in the enterprise.

Personaliserade rådgivare ? en studie om relationer i bankernas Internettjänster

Problem: Den svenska bankmarknaden befinner sig under förändring. Och i takt med att världen med hjälp av tekniska innovationer blir mindre, blir det också lättare för globala storföretag att etablera sig på nya marknader. Konkurrensen tenderar att öka bland Sveriges banker och det kan leda till att det blir enklare för bankkunder att välja en annan bank. Nu är det upp till bankerna själva att erbjuda tjänster och produkter som motsvarar kundernas krav. Syfte: Uppsatsen ska undersöka attityder samt belysa vikten av relationer och förtroende till personliga rådgivare i banker.

Mjuk, omsorgsfull och sexualförbrytare : - En studie om kvinnor dömda för sexualbrott

AbstractThere is a general perception that women are victims and men are the perpetrators of sexual offense. Female perpetrators of sexual crimes have been neglected in the research literature, because female sex offenders do not live up to preconceptions of female as motherly and caring. Females tend to be responsible for a very small portion of all crimes and are estimated to account for 1-2% of all sexual offenses. Theories use to discuss female sex offending include neutralization of behavior, mental health and feminist theory. The aim of the present study was to describe female sex offenders and examine the relationship between the perpetrator and the victim by analyzing court judgments.

Vikten av att målgruppsanpassa butiksatmosfären: en studie om atmosfärens påverkan på konsumenter i modebranschen

Research in the FMCG sector shows that in-store atmosphere has a great impact on customer attitude and behavior. Despite this, there is a lack of knowledge regarding how the atmosphere influences the customer in a fashion store setting. The purpose with this paper is to investigate if and how visible in-store atmospherics influence customer attitude and behavior in a fashion store setting. We also investigate if behavior and attitude is affected by the customer's expertise and the purpose of the visit. The study takes place in two different fashion stores within the same fashion chain.

Processen vid anskaffning av standardsystem : I enlighet med SIV - metoden

Problematiken för anskaffning av standardsystem inom en verksamhet kan bli omfattande,särskilt ifall företaget tar förhastade beslut, och därmed blir anskaffningen en belastningistället för tvärtom. Metodutvecklingen för anskaffningen av standardsystem är ett områdesom inte är utforskat i stor utsträckning. Idag finns det en generell metod som används vidanskaffning av standardsystem. Metoden kallas för SIV-metod (Standardsystem iverksamheter) och har utvecklats av bl.a. Anders G.

Interpersonell problematik och arbetsallians i psykoterapi : Klientens upplevelse och förändring av interpersonell problematik och dess relation till arbetsallians i psykoterapi

The purpose of this study was to examine interpersonal problems and its relationship to the working alliance in psychotherapy. To examine this, data was used from Umeå and Lund University psychology practice client database, which clients responded to by using the self-assessment scales Inventory of Interpersonal Problems Circumplex Scales and the Working Alliance Inventory. The sample consisted of 201 participants that answered the questionnaires both before and after psychotherapy. A second sample consisted of 93 clients who specifically sought help for interpersonal problems. Results showed that the level of interpersonal problems before and after psychotherapy changes.

Ge dem en röst : Lärares uppfattningar om hur de skapar förutsättningar för elevers delaktighet i grundsärskolan. 

The aim of this study is to examine how teachers enable students with intellectual disabilities to participate in their own learning journey. The study is based on qualitative methods and data collection has been done through five individual interviews in another European country. The interviews are analysed with a qualitative method inspired by Bryman (2011). The studies theoretical frame is founded on thoughts of Dewey (1997; 2002; 2004). The results of this study shows, among other things, that good relationship between adults in school and students are an important base for participation. To build a good relationship to the students, the teacher has to have good knowledge of each individual student and its disability.

Små företag i den stora världen : En studie av mikroföretags konkurrensfördelar

Problem: ICA arbetar med lojalitetsprogram och detta för att skapa långa och hållbara relationer till sina kunder. Företaget visar förståelse för att det inte räcker att enbart sälja produkter utan det krävs en relation till dess kunder. ICA skapade 2008 ett koncept vid namn ?Mina varor? vilket bygger på att ICA ger riktade erbjudanden till sina kunder utefter dennes tidigare inköpsbeteende. Vid lanseringen av ?Mina varor? riktades stor kritik mot ICA och dess sätt att hantera kundernas personliga integritet och att erbjudandena inte stämde överens med vad kunderna handlade.

Returbiljett till apornas planet : En studie om primär och sekundär adaption

The purpose of this essay is to study two film adaptations of the original Planet of the Apes novel and see what kind of relationship the two adaptations have with each other. The main question is if the secondary film adaptation is restricted by the primary and if the relationships between these two are as two separate adaptations or as a remake of an adaptation. What the results of the study show is that the secondary adaptation can not be seen as a remake even though it gets some of its inspiration from both the original story as well as the primary adaptation. The secondary adaptation is, however, restricted in what it can adapt due to the primary adaptation having the first pick, at least if the secondary adaptation wishes to be a whole new adaptation and not a remake of the primary. The study shows also that the fidelity in the secondary adaptation is not necessarily to either the original or the primary but to the knowledge the audience has about the Planet of the Apes universe which they have gathered from all of the important versions of the story.

Forskningsframställning och forskningsförbindelse i Biblioteksbladet 2001?2011 : En kritisk diskursanalys

In this two years master?s thesis I examine the library?s representation of research and its influence upon the relationship between the library practice and the research practice. I also intend to find out what controls the representation and if it is possible to see changes in the representation over time. My source material has been texts published in the Swedish library journal ? and social domain ? Biblioteksbladet during the last decennium (2001?2011).

Kommunala avskrivningar

In 1985 the Swedish Association of Local Authorities and Regions published a paper on recommended depreciation time on capital assets for the public sector. This paper should only be seen as guidance, but many municipals use it without any further investigations. Swedish municipals are not like private companies; one very distinguished difference is that they are not allowed to make any profit. The municipals in Sweden are regulated by the constitution law which means that they can not go bankrupt. The public and the private sector have different legislations that result in different ways on how they for example treat depreciations.

Göt, Göte, Gös eller Geter? : Bro-stenen under 400 år

A school is a social area in which children and adults meet each other. The school is were friendship, love and also enmity arise. The process to establish, maintain, split up and end relationships is constantly continuously. A Childs way of creating relationships is complex. Bullying and similar offending treatment occur and has always been a huge problem in school.

Starka relationsband eller bara ett vanligt jobb?

Försvarsmaktens nya personalförsörjningssystem har medfört utmaningar och aktualiserat frågor kring de nya personalkategorierna. Utifrån att personalkategorin specialistofficer i framtiden ska utgöra kontinuiteten inom förbanden är syftet med studien att undersöka specialistofficerens relation till arbetsgivaren Försvarsmakten. Arbetets ansats är att ge en ökad förståelse för specialistofficerens relationship commitment, dvs. engagemanget för själva relationen till Försvarsmakten.Studiens teoretiska ram bygger på Meyer och Allens konceptuella trekomponentsmodell om organizational commitment. Studien genomförs som en attitydundersökning i form av en enkät, med framförallt slutna påståenden men även två öppna frågeställningar där resultatanalysen innehåller både en kvantitativ och en kvalitativ del.Resultatet visar att specialistofficeren tillmäter den känslomässiga komponenten störst betydelse för relationen vilket bekräftar tidigare forskning avseende kännetecken förprofessionsyrken.

Sammanställning av möjligheter att konvertera ICD till AIS för bedömning av risken för medicinsk invaliditet : En systematisk litteraturstudie

The aim of this study is to create an increased understanding of shared leadership and how it takes shape in the relationship between first-line managers in human service organizations. Shared leadership is seen as a complement to the traditional one-man leadership and briefly means that two managers share the role that usually is held by a single leader. The study has a qualitative approach based on semi-structured interviews with managers in human service organizations. The interviews mention the mangers thoughts and experiences about shared leadership and gain approval in the hermeneutic science field. The study is analyzed based on symbolic interactionism where perspectives from the theoreticians Mead and Goffman are used.

<- Föregående sida 56 Nästa sida ->