Customer service has traditionally consisted of telephone, mail, and later on chat.But the entry of social media has changed the way companies exercise customerservice. Companies should ask themselves whether the same type of traditionalcommunication may or may not function in a new channel and thus whether itcan be applied to social media.The purpose of this study is to describe the companies? use of customer servicein social media and how the communication differentiates from thecommunication in traditional customer service, and also to define the effect onthe customers? relationship to the company. To reach our conclusions we havecombined theoretical references with qualitative interviews.By our analysis, we found that the communication in social media expandsthe possibilities. By entering an unfamiliar channel, customer service has hadto adapt themselves and their language.

The communicating home concept has been defined byidentifying the dominating communication technologiesto/from and in the homes, the most important customerbehavior and user needs, the dominating products and thedominating actors of the industry.The evaluation of the communicating home industry has beenperformed with a five forces framework analysis and theoriesregarding value migration and value structures of industries. Ithas been concluded that actors of communication technologies,goods and access services will compete fiercely. The barriersof entry will however be high. When it comes to contentservices the situation is completely different. These actors will,to the largest extent, meet lower competition and low barriersof entry.

Syftet med arbetet är att beskriva kunskapsledningspraktikers definition av kunskapsdelning och hur de värderar det. Två artiklar innehållande sammanlagt 7 personers uttalanden analyseras. En huvudsaklig kunskapsledningsdiskurs har hittats, även en vetenskapsdiskurs och en marknadsdiskurs har hittats som verkar påverka kunskapsledningspraktikernas definition och värdering av kunskapsdelning.Kunskapsdelning framstår från resultaten att definieras som naturligt existerande i alla organisationer med någon social interaktion, men att det krävs näring och styrning för att öka värdet för organisationen..

The purpose of this study was to investigate whether social counselling via chat conversations could meet the criteria for a professional conversation, and how the six social workers who were interviewed felt that it had affected the profession and the clients who are seeking their help.Communication, professionality, power, roles and regions are the key topics of this study. A hermeneutic approach has not only influenced the interviews but also the content analysis that was used to encode the results.The interviews revealed that the chat conversations was a successful tool but not entirely without difficulties. The initial contact making between the client and the social worker favours the client, since she/he remains anonymous and that was the main advantage of the method. The biggest concern however was that in the anonymity it is not possible to report cases that the social worker are obligated to. The changing of forum does not necessarily affect the professionality but due to the faceless chat conversation an entire dimension of communication disappears because the loss of body language.

The current election is causing a debate in the Swedish media. The parties are trying to convince voters by spreading interesting and informative messages through different kind of media. Social media has emerged as a new way of reaching voters. All the current parliamentary parties have implemented this communication channel into their marketing strategy. People have both admired and judged the channel´s applicability in election campaigns.

Med hjälp av diskursanalys och en konstruktivistisk syn på identitet analyserar vi Bushadministrationens uttalanden efter 9/11. Vår utgångspunkt är att identitet är föränderlig och att den politiska diskursen skapar den nationella identiteten. Av vår analys framgår det tydligt att de amerikanska värdena och myterna lyfts fram i diskursen, samtidigt som en onyanserad beskrivning av fienden hjälper till att stärka den amerikanska identiteten. Världen målas upp som antingen svart eller vit, och det är USA:s, frihetens främsta boning på jorden, uppgift att försvara allt som är gott i världen.Diskursanalysen tillför en viktig aspekt till analysen - maktfrågan. Makten ligger framförallt i att denna diskurs totalt dominerar och därför försvårar alternativa tolkningar av världen.

The aim of this undergraduate thesis was to examine the media?s portrayal of overweight and obese children and their surroundings, using the first and third dimensions of Fairclough?s three dimensional model for critical discourse analysis. The study addressed the following questions: How does the press, in this study represented by two newspapers, portray overweight and obese children? What discourses regarding overweight and obesity among children are the most prominent in these two newspapers? What risks and negative influences in the child?s surroundings are identified, and how are they described? What social representations can the images of overweight and obese children originate from? The analyzed material consisted of 62 articles from Dagens Nyheter and Aftonbladet, which were analyzed using the earlier mentioned method for discourse analysis, as well as the theory of social representations. The results showed that ?the fat child? and its environment were portrayed exclusively in negative terms, and a discourse linking obesity and ill-health dominated a large part of the material.

Den civilsamhälleliga arenan förknippas traditionellt med gräsrotsrörelser, och elitgruppers närvaro kan därmed förefalla vara ett kontraintuitivt och främmande inslag. Uppsatsens syfte är verifiera vår tes om att International Crisis Group är en aktör i det globala civilsamhället, och att globaliseringen av civilsamhället utgör den strukturella förutsättningen för detta aktörsskap. Genom en teorikonsumerande fallstudie med ett induktivt förhållningssätt har vi studerat organisationens aktörsskap i det globala civilsamhället. Det teoretiska ramverket består av aktör-strukturteori kombinerat med teorier om det globala civilsamhället, varur vi har konstruerat en analysmodell som bistår med ett nytt sätt att betrakta globalt aktörsskap. Globaliseringen av civilsamhället, som är en förutsättning för globala aktörer att verka, fordrade den strukturella förändringen som slutet på Kalla kriget bistod med.

Creating instructions is not just about words, but also about text structure. A company creates many instructions to document their management systems, which often are presented through an intranet. This study examines how the text can be presented to make content understandable and give employees the knowledge to take action. An interview survey was made at Skanska Sweden and their management system "Vårt sätt att arbeta". The results show that it is mainly about creating an overview of the system and creating separations between different text sections.

Den teoretiska utgångspunkten för denna teoriutvecklande studie ligger iGaltungs resonemang om det utökade våldsbegreppet och det strukturella våldet.Vi utvecklar här en egen metod för mätning av strukturellt våld som vi sedan applicerar på alla stater för vilka det finns tillgänglig statistik. Det strukturella våldet i vår empiriska undersökning utgörs av en politisk, en ekonomisk och en kulturell del. Syftet med studien är att undersöka om det föreligger någonkoppling mellan strukturellt våld och intern väpnad konflikt och om det i så fall går att förutspå utbrott av inbördeskrig. Särskild vikt läggs vid de fall som i vår undersökning avviker från vår förförståelse om sociala orättvisor och inbördeskrig. Dessa fall leder oss fram till en slutsats om hur metoden kan vidareutvecklas för att bättre förklara samband mellan strukturellt våld och utbrott av inbördeskrig..

Citizenship and immigration policy are controversial aspects of the European integration project. Fourteen years ago Roger Brubaker stated that the vital differences between German and French citizenship policy were unthinkable to harmonise. This paper therefore seeks to investigate whether the old image of the two countries are accurate. By evaluating citizenship and immigration policies in today's context with the increasing influence of European Union policy I here present a more correct picture of the situation in both countries. Partly to see how the harmonisation has come this far.

This thesis was performed at Scania?s purchasing department of non-automotive products inSödertälje, Sweden during spring 2007. The management of the purchasing department ofnon-automotive products believe that their internal customers might not have fullunderstanding of what the purchasing department does. This is a problem because the internalcustomers might not use the contracts negotiated by the purchasing department or they mightnot involve the purchasing department when making purchases.The purpose of this thesis is to examine if and how the internal customers? perception deviatesfrom the purchasing department?s perception regarding the task of the purchasing department.And also to create a communication package with the purpose of increasing the internalcustomers understanding of what the purchasing department does.

ABSTRACTTitle: Strategic Anarchy ? a study on WeActivists' communicative function inside WeSC.Number of pages: 69Authors: Frida Leijonborg, Nils Lindstro?mTutor: Jessica GustafssonCourse: Media and communication studies CPeriod: Second term 2013University: Division of Media and Communication, department of information science, Uppsala UniversityPurpose: Our aim with this paper is to examine the communicative role WeActivists play in WeSC's external communication, and also to investigate what it means to be part of the activist concept as individuals. This will be done by presenting WeSC's key values and investigate whether these are portrayed by the representation of the activists in market campaigns and personal interviews.Material/Method: We have conducted a qualititave study where we interviewed three WeActivists of various age and profession. Furthermore we did a semiotic analysis of 10 images from 7 advertising campaigns.Main results: Our results indicate that WeActivists play a significant role in WeSC?s external communication, and thus signifying that they play a major part in creating WeSC's brand identity.

The study aimed to highlight workplace meetings´ benefit and what level of development. The study was done at a school in Lidköping and included two qualitative observations. Most of the groups´ members were women; one man was included in each group, and there was a mixed age structure of the meeting participants. The collection of data was then paired with the scientific literature and scientific articles. .. Our results demonstrate that group 1 spend 59% of the time on information and 41% of communication.

AbstractTitle: When the cat is away? A study of pedagogical leadership at a distanceLevel: Final assignment for Degree of Master of science (one year) in Educational ManagementAuthor: Evelyn JoelssonSupervisor: Ulla SebrantDate: 2013 mayLeadership is a subject that has been discussed for many generations. Today?s leadership is something completely different than what has been practiced before, in the more hierarchical companies, when leadership was something you were born to do and the workers had no choice but to follow. In the globalised world that we live in today there are demands of a different kind than before and physical distance between leaders and their followers gets more and more common.