Att skapa kunskap i informationshavet - Om hur text kan struktureras för att skapa lärande i intranät
Creating instructions is not just about words, but also about text structure. A
company creates many instructions to document their management systems, which
often are presented through an intranet. This study examines how the text can
be presented to make content understandable and give employees the knowledge to
take action. An interview survey was made at Skanska Sweden and their
management system "Vårt sätt att arbeta". The results show that it is mainly
about creating an overview of the system and creating separations between
different text sections. This study is based on concepts of Instructional
Design and Legibility and interpreted from a communication and socio-cultural
perspective. The result showed that experience, acquaintance with the text and
computer skills played a large role in how the user wants the text presented.
It also discussed how to structure the text in such a way that an overview of
the system could be created. A suggestion for further research is, a major
study with an experimental method as a basis.