Intern kommunikation av inköpsprocessen
This thesis was performed at Scania?s purchasing department of non-automotive products inSödertälje, Sweden during spring 2007. The management of the purchasing department ofnon-automotive products believe that their internal customers might not have fullunderstanding of what the purchasing department does. This is a problem because the internalcustomers might not use the contracts negotiated by the purchasing department or they mightnot involve the purchasing department when making purchases.The purpose of this thesis is to examine if and how the internal customers? perception deviatesfrom the purchasing department?s perception regarding the task of the purchasing department.And also to create a communication package with the purpose of increasing the internalcustomers understanding of what the purchasing department does. The research strategy of thethesis was a survey and empirical data was collected by using questionnaires and interviews.The communication package was designed with the result from the gap analysis, informationfrom interviews, relevant communication theory and information from Scania?s intranet.The gap analysis indicated that the internal customers might not have complete understandingof the work which the purchasing department does regarding the supplier base and activitiesconcerning the supplier base, i.e. how the purchasing department finds and evaluatessuppliers. The analysis also indicated that the internal customers did not want the purchasingdepartment to be involved to the same extent as the purchasing department itself wants, whenfinding and evaluating suppliers. The gap analysis also indicated that the internal customerspossibly lack understanding of the fact that the purchasing department has to consider thetotal cost imposed on Scania when evaluating quotations and choosing supplier. Furthermorethe internal customers did not want the purchasing department to be involved to the sameextent as the purchasing department itself when evaluating quotations and selecting suppliers.In order to bridge the gaps and to increase the internal customers understanding of what thepurchasing department does, a communication package was produced. The communicationpackage consists of a power-point presentation, instructions and a suggestion ofimplementation. The power-point presentation was tested in a pilot on a group of internalcustomers. Input for improvements was received when interviewing the internal customersparticipating in the pilot.