In 2010, SAS received the "On time performance service" award by Flightstats. This award was an affirmation of long-term work, both in projects and as an ongoing process, which the company sought to systematically improve punctuality on its flights. The extent to which SAS followed the values and the underlying theories of the cornerstone model for total quality management was the main issue in this essay. Whether there are conditions for the company to get even further by working in other ways was also investigated. In addition, the importance of punctuality in relation to customer satisfaction was discussed.

This thesis was conducted at Mälardalen University in Västerås and Härjeåns Nät AB, mainly in Sveg. Härjeåns Nät AB is a network company that delivers electricity in Härjedalen municipality, Ånge Municipality, Ragunda and Bräcke municipality. The maintenance and dismantling of electricity and broadband networks generates a lot of waste. The purpose of this work is to present proposals on the management of the waste. The goal is that all of Härjeåns offices should have equal management for the waste and an overview of how to manage the various wastes.

The driving forces from the forest owners point-of-view was studied on a market where several buyers attend to procure round-wood. It was concluded that forest owners prefer personal contacts to other means of communication, but that it is essential that the initial contact is a personal letter on paper. Furthermore, although price is always important, long standing relations is asked for. The buying companies need skillful experienced buyers that can provide more than just quick closures of deals..

The aim for my thesis has been to investigate how literature, or fiction, is used in management education. What books are used ? is there a literary leadership canon? What do the educators and the writers on this subject suggest that these books can teach the leaders? What are the philosophical foundations of this education? And ? last but not least ? does what the educators and writers offer respond to the needs of the businesses? My investigation shows that there is a canon in the area of management and fiction, where realistic 19th century novels, alongside with Shakespeare?s plays are dominant. Female writers and non-western writers are very underrepresented. The positive outcomes of reading and discussing these literary works that the educators and writers suggest do substantially correspond with the needs of the businesses, as presented by my sources.

The Island of Öland has one of the best wind climates for land based wind power in Sweden. An objective for the Island is to become self sufficient using electricity from renewable source of energy such as wind. There is currently 55 MW capacity installed on the Island and it is estimated that grid congestion will occasionally occur if more than 135 MW was installed.The aim of this thesis is to investigate he possibilities for load management by smart charging of electric vehicles, EV. The definition of smart charging is that the charging is done to some extent with an ICT-system, (information and communication technology) that correlates wind electricity generation to the charging of electric vehicles. The purpose is to avoid grid congestions on the sub-sea cable that connects Öland to the mainland because that in turn would curtail wind energy production.

Dagens IT?organisationer står inför många stora utmaningar. Företagens ITinfrastrukturerblir allt mer komplexa då företagen implementerar många olikasystem och applikationer under kort tid utan att avveckla befintliga system ochapplikationer.Syftet till att man investerar i IT?tjänster är att de ska generera ett värde iorganisationen och på så sätt bidra till att affärsmål uppnås. Det som många avföretagen missar är att mäta hur deras IT?tjänster påverkat organisationeröverlag.

Social competence is an effective weapon at all costs on today?s market. In many job ads we can see the words to be socially competent. In our report we have studied the subject?s social competence, relations, relationship marketing and personal networks and looked to the connection these subjects have to one another.

DeLaval distribuerar fullständiga mjölkningssystem vilka säljs på drygt 100 olika marknader över helavärlden. Det finns alltid en strävan efter att leverera beställningar till kund i tid. Direktören förInköp ochLogistik Asienpå DeLaval i Shanghai har uttryckt ett behov av att undersöka hur informationen böranpassas så att ett stöd för supply chain uppstår med syftet att förbättra tiden för leverans till kund.Detta resulterade i en utredning att kartlägga behoven i informationsflödet och vilka system sombehöver stöd för att möjliggöra leverans i tid till kund. Det finns ett mått vilket kallason time in full(OTIF) som används av DeLaval för att mäta leveransprecision för slutkund. Detta var grunden för attföljande frågeställning kunde formulerades:Hur kan informationsflödet inom supply chain anpassas föratt förbättra OTIF?För att kunna svara på denna fråga kom författarna fram till att en fallstudie var den mest lämpademetoden att gå tillväga.

Today you can pay in many different ways. You can for instance use cash, credit cards, internet and now even with your mobile phone. Today we can also see new types of technical payment solutions being developed, such as Near Field Communication (NFC), mobile banking or through the use of QR-codes. We have today many different payment methods; therefore it?s interesting to see which payment method people prefer the most.

Projects is the most common work model within the cultural area, but what is a cultural project? The definition of cultural projects is ambiguous. There are also no compiled information about what it means for culture to be pursued in project form. Scientific research about traditional project management and success criterias are wide-ranging. So is the scientific research about cultural studies and cultural policy.

En studie av hur revisorerna granska den miljöinformation som företag med tillstands- och/eller anmälningspliktiga verksamheter, enligt lag är förordnade att redovisa i förvaltningsberättelsen samt om man utifran denna granskningen kan säga nagot om hur informationens tillförlitlighet berörs..

Bakgrund: Rottne industri a?r ett fo?retag som tillverkar skogsmaskiner, na?rmare besta?mt sko?rdare och skotare. En viktig del av fo?retagets strategi i dagsla?get grundar pa? att bedriva en genero?s reservdelsverksamhet ut mot kunder. Reservdelsverksamheten har vuxit och blivit en konkurrensfo?rdel fo?r Rottne industri.

Denna uppsats undersöker om och i så fall hur affärsrisken påverkar företagens kapitalstruktur. Vi har använt oss av två årtal med olika räntenivåer, 1995 och 2005. Vi kunde genom en multipel regressionsanlalys säkerställa att det existerar ett samband, och även att det finns skillnad mellan åren vad gäller korrelationen i sambandet..

Studien syftar till att undersöka om den information som lämnas i noterade företags finansiella rapporter idag uppfyller de behov som finansanalytiker i Sverige har. Därmed ämnar studien klarlägga hur användbar informationen är, om informationsinnehållet är tillfredsställande samt vad finansanalytiker anser om utvecklingen av de finansiella rapporterna. Metoden bygger på en deduktiv ansats som har använts kombinerat med ett deskriptivt syfte. Utifrån tidigare forskning har en hypotes formulerats som därefter har testats gentemot insamlad empiri. En kvalitativ små-N-studie, där ett mindre antal enheter studeras mer djupgående, har genomförts genom intervjuer med tio sell-side analytiker.

The aim of this study was to investigate how selected municipalities? use social media, with a focus on how they are working to increase the dialogue between municipalities? and residents. To answer the purpose of the study three questions has been formulated: how do the communicators use social media in their daily work? What opportunities and challenges are the municipalities? experiencing with Facebook? How do they work with Facebook to increase dialogue with citizens?The theories that has been used in this study is Cutlip?s and Grunig?s public relations theories, Shannon and weavers communication model, Cutlip?s and Heath?s theory of issue management and Jenkins theory of convergence culture. The method that has been used in this study is qualitative semi-structured interviews and the analysis is done with a thematic text analysis.