The purpose of this thesis is to find out how clients at Effect Reklambyrå (an advertising agency) view the communication and relationship with Effect. Conclusions are then drawn based on what the clients say. The conclusions show how Effect can improve in these areas.The study uses a qualitative research method since the phenomenon studied is complex and requires deep understanding. A total of 16 interviews took place. Seven clients were interviewed by phone and nine clients participated in a personal interview face-to-face.

Studien har genomförts med en kvalitativ metod och består av sju intervjuer med personer med intellektuell funktionsnedsättning. Syftet med studien var att undersöka hur personer med intellektuella funktionsnedsättningar på ett särskilt boende upplevde sina möjligheter till att uttrycka sin sexualitet utifrån de regler och förhållningsätt hos personalen som råder där och hur de agerade utifrån det handlingsutrymmet. I studien använde vi oss av Layders teori om sociala domäner för att bättre kunna förstå forskningsområdets komplexitet.Huvudresultaten i studien visade att det fanns begränsade möjligheter att uttrycka sin sexualitet. De svårigheterna som visade sig bestod i att få ha sin partner övernattandes eller vara samboende. För att få igenom att ha sin partner övernattandes krävdes att man själv utkrävde ökat handlingsutrymme.

Syftet med studien är att undersöka i vilken omfattning ungdomar har erfarenheter av att utsättas för våld från sina föräldrar. Studien syftar också till att undersöka ungdomarnas erfarenheter av kontrollerande beteende och våld i nuvarande och tidigare relationer, samt ungdomarnas attityder till mäns våld mot kvinnor. I syftet har följande frågeställningar varit centrala:? Vilka erfarenheter har ungdomar av våld från föräldrarna?? Vilka erfarenheter har ungdomar av våld i nuvarande och tidigare relationer?? Vilka erfarenheter har ungdomar av kontrollerande beteende i nuvarande och tidigare relationer?? Finns det skillnader i pojkars och flickors attityder gällande mäns våld mot kvinnor?För att bäst besvara vårt syfte föll valet av metod på att genomföra en enkätundersökning bland ungdomar på en gymnasieskola, 60 elever i årskurs tre besvarade enkäten. Av resultatet framgår att en fjärdedel av ungdomar har utsatts för våld av sin pappa och mer än en tredjedel av ungdomarna har utsatts för våld någon gång under uppväxten av någon av föräldrarna.

In this study we examine trade patterns between Turkey and 13 member states of the European Union and how these have developed over the time period of 1983 ? 2006. To represent the industrial and agricultural goods included in the study we look at the United Nations Standard International Trade Classification (SITC). Following, we investigate internal differences in the EU by selecting four countries each to represent the Northern and Southern countries of the EU. Internal differences were studied in relation to the amount of trade occurring between Turkey and the Northern and Southern countries.

We are surrounded by things. They have their own personalities. Some evokes our emotions. We want to own them. We develop strong relationships to each other.

The way you address people is depending on the existing culture, to be on familiar terms with people you don?t know or elderly people is totally unacceptable in some cultures. Some behaviour might be acceptable in one culture, and unacceptable in another. Culture exists on different levels in the society, and what combines people within a culture are that they share the same norms and values.This study identifies and deals with the resemblances and the differences in the customer relationship within one specific organization with activity in several different countries. Two of these countries, which can be seen as each others cultural contrasts, were chosen for the study, Sweden and Spain.

The aim of this paper has been to investigate how accounting firms govern their organizations with regards to the complexity in the service that they offer. The service includes the general accounting tasks which through standardization can be cost efficient, the advisory services that entail flexibility, and the relationship with the customer which needs to be taken into consideration when delivering the financial reports. These three components are important but require different approaches when it comes to governing the organization. The conducted case study has shown that the accounting firms govern their organizations bureaucratically and mainly through behaviour and accounting controls. The advisory services demanded by customers are standardized, not analytical, and therefore do not require the firms to take flexibility into consideration.

This thesis focuses on RM and customer relationships and tries to answer two research questions: how firms can retain customers and how to generate profitable customer relationships by using relationship marketing. We conducted case studies on JOB media, a company in Luleå, and Polardörren, a company in Öjebyn, Piteå. Our research has revealed that in many ways our case study companies conform in major ways to the theory in this particular area. However there are differences between how these two firms go about in regard to customer retention and establishing profitable customer relationship. We have discovered that JOB media, which is a service company is more inclined to maintaining close and long-term relationships with its customers.

AbstractTitle: Coach, vän eller både och? ? en kvalitativ studie om coachning inom arbetslivetAuthors: Jonas Näslund & David ÖhrlingTutors: Ulla Moberg & Larsåke LarssonPurposeThe purpose of this thesis is to examine how coaching in working life serves, aiming to find what influences the interaction between coach and client. To seek to answer the purpose we raised a number of research questions which discussed, among other the coach's intentions and the parties' relationship.TheoriesThis thesis is based on a number of different theories, where the Leader-member Exchange Theory is considered the main theory. LMX is used when studying the relationship between a manager and an employee. Other theories used in this thesis are for example the Social exchange theory and one-on-one-coaching.MethodThe methods used in this thesis are semi-structured interviews, observations and recordings of coaching sessions.

This essay studies the relationship between politicians and municipal chief officers from the point of view of the bureaucracy and its role in democracy and the substance of the chief position. I conducted interviews and observations with politicians and senior officials from the local public administration in Bromölla. The roles of the chief officer and politicians have certain common characteristics which makes it difficult to separate them. Senior officials working full time in contrast to part time politicians give them an advantage in the political process. Budget cut backs both enhance the role of politicians and chief officers in the administrative organisation.

What happens when employees within the police-force make mistakes in their line of duty? This essay set out to investigate the relationship between labour law sanctions and the criminal law punishments for wrongful acts for government employees. This relationship is also set in the perspective of how acts or statements of xenophobia are handled within the Swedish police-force. Further, the essay aims to examine the principle of ne bis in idem in relation to labour law sanctions and criminal law punishment for wrongful acts, and if these two should be considered in line with this principle. Regarding the relationship between labour law sanctions and criminal law punishment for government employees, the determination for which system to use in any given situation is not fully stipulated.

Title: The Swedish Business School at Örebro University ? A case-study of the relationship between teachers and studentsDate of seminar: 2009-06-04Course: Bachelor thesis in Business and Administration within Organization, 15 ECTSAuthors: Malin Blomqvist, Lisa Skoglund, Charlotte WallinAdvisor: Gabriella WennblomPurpose: The purpose of this thesis is to enhance the understanding about the relationship between teachers and students at the Swedish Business School at Örebro University. The purpose is also to describe the relationship with organizational theory.Research methodology: This thesis is based on a qualitative method. Semi structured interviews have been implemented with both teachers and students. Literature in the organizational area has been searched through to give a base for the study.Theoretical framework: This thesis uses the theory of stakeholders and the theory of resource dependence.Conclusions: Teachers and students are different stakeholders towards the Swedish Business School at Örebro University, where teachers is an intern stakeholder and students an extern stakeholder.

AbstractTitle: Strategic Communication within franchising, a case study of GallerixNumber of pages: 60 (65 with enclosures)Author: Charlotta Babington ThorszeliusCourse: Media and Communication DPeriod: Spring 2008University: Division of Media and Communication, Department of Information Science, Uppsala University, SwedenPurpose/Aim: To find out, by doing a case study, how communication between the two parties in a franchising relationship works, and how communication can strengthen the concept and brand. By analysing the communication, identify strengths and weaknesses and make suggestions for improvement.Material/Method: Qualitative method by using interviewsMain results: The understanding of the concept and the relationship between franchiser and franchisees are vital for the success of the franchising chain. The main internal communication channel today is the Intranet, and more personal contacts and meetings are requested. The yearly meetings are appreciated by the franchisees, but the content of the meetings are of varied quality. The chains value words, which are important for how the brand is perceived by the customer, are slightly different from how the franchiser and the franchisees sees them.

Syftet med denna studie var att generera ökad förståelse för hur ett urval heterosexuella män som har blivit utsatta för våld av sin partner upplever att våldet påverkat dem. För att uppfylla detta syfte använde vi oss av semistrukturerade intervjuer som spelades in, transkriberades och kodades och därefter analyserades med hjälp av tidigare forskning på området, maskulinitetsteori, teorin om det ideala offret samt hermeneutisk meningstolkning. Resultaten från vår studie visade att informanterna upplevde ångest, självskadetankar, rädsla och skuld- och skamkänslor. Skamkänslorna var relaterade till den manliga identiteten och skador på denna, genererade av erfarenheten av att vara offer för en kvinnlig förövare. Männen upplevde också att samhället varken ville eller kunde hjälpa dem.

I detta arbete har elevers dialoger under, och åsikter om, laborationsarbete i kemi i grundskolans år 8 analyserats med hjälp av epistemologiska drag. Metoden som beskrivs i denna uppsats kan användas för analys av elevernas dialoger, till exempel för att fastställa kriterier för en lämplig gruppindelning. Resultaten tyder på att läraren bör styra valet av elevens labb-partner.Mina resultat pekar på att eleverna skapar större del av sin förståelse i dialogen med sin labb-partner och inte i dialog med läraren. Eleverna själva rankar dock betydelsen av en labb-partner förhållandevis lågt och så även betydelsen av läroboken och laborationen för sin förståelse. De prioriterar däremot sina tidigare erfarenheter högt när det gäller att förstå en naturvetenskaplig egenskap.Eleverna verkar ha svårt att inlemma vardagliga begrepp i naturvetenskapliga sammanhang, vilket då kan medföra att det är läraren som måste visa eleverna att vardagliga begrepp har sin plats och relevans även inom naturvetenskapen.