This exploratory thesis uses qualitative research to investigate how digital music is beeing packaged. The main study consists of 11 deep interviews with key representatives of the digital music industry in Sweden. These are (record companies) EMI, SonyBMG, Universal, Warner, (DSP) InProdicon, (mobile operators) 3, TeliaSonera and (cell phone producer) SonyEricsson. Packaging is a concept of marketing that has specific implications depending on which good or service that is being packaged. Packaging occurs at different levels in the production chain.

Syfte: Syftet med uppsatsen ?r att utifr?n ett institutionellt perspektiv f? en ut?kad f?rst?else kring id?erna om helhet i offentlig f?rvaltning. Teori: Studiens teoretiska ramverk utg?r fr?n ?vers?ttningsteori och teorin om lagring (layering). Metod: Studien utg?r fr?n en kvalitativ metod d?r fr?gest?llningen: ?Hur har id?erna kring helhet f?r?ndrats ?ver tid?? besvaras genom en dokumentstudie och den andra fr?gest?llningen: ?Hur beskrivs synen p? id?erna om helhet?? besvaras genom intervjuer av nio medarbetare i G?teborgs stad. Resultat: Studiens resultat visar p? att det uttrycks olika id?er som kan p?verka resultatet och f?ruts?ttningarna f?r ?vers?ttning av id?erna. Studien mer aspekter ?n enbart definitionen av helhet, utan ?ven andra aspekter som komplexitet, gr?nsdragning, styrning och definition d?r varje aspekt ?r med och p?verkar synen p? id?erna om helhet. ?ver tid s? visade det sig att grundid?erna om helhet var lika, men en skillnad som visade sig ?ver tid var id?erna kring styrning och organisering f?r att sprida id?erna om helhet.

This essay discusses people's perception of what is important for their well-being where they live. The main aim has been to find out what factors in the outdoor environments of the city are appreciated and why they are valued positively. A comparison has been made between Uppsala in Sweden and Tarapoto in Peru to see if, and in that case what, differences can be found in the values of people. I chose to carry out a survey study that got a response rate of 57 persons in Tarapoto and 63 in Uppsala. The results show that there are some common basic values, but on the whole the outdoor environments are valued differently in the two cities. In short, the Peruvians value functionality, cleanliness, small distances to family and service, while the Swedes value a central location and short distances to friends apart from functionality and good service opportunities. Conceivable reasons for this might be for example different cultural prerequisits, material standard and climate. .

Purpose: The study aims to, from a companys point of view, describe how strategic work with customer loyalty is done.Conclusion: Another possible way to try to create loyalty is to exceed the expectations whether the customer is a member of the loyalty program or not. A strong brand with a good reputation can also contribute to a stronger loyalty. Reward systems gradually reward the customers since they first need to collect points, or in this case miles, to be able to use them later on. The staff is often educated in service to be able to interact with the customer in a professional manner. One way to interact with the members of the loyalty program is through profiles on the internet.

The aim of this master thesis was to find out about librarians opinions of childrens libraries on the Internet, if it is a resource to reach children. Qualitative interviews were conducted with three librarians who had participated in the construction and development of childrens libraries on the Internet. IT and the Internet play an important role in childrens lives and children are using it to a greater extent. Libraries have begun to integrate IT and Internet into their services and are offering service on the Internet. The public library websites are usually for grown-ups and very few are directed to children.

The essay's aim is to explain how responsibility distribution between private and public bodies, primarily within three important service areas, can be visualised in light of the fact that they have experienced different forms of readjustment. We have chosen to study this by looking at the restoration work taking place after the hurricane Gudrun swept across southern Sweden on January 8-9, 2005; and we have chosen to concentrate on the service areas of electricity- and telephone supply, and public transport. The responsibility distribution has been depicted by carrying out qualitative interviews with employees within both private and public bodies included in the restoration work. The conclusion produced is that there were obscurities in the formal responsibility distribution between private and public actors taking place in conjunction with the hurricane restoration work.In a deeper analysis, the result can be explained by a ?several hands? problem arising since the number of actors has increased as the public sphere has adopted leadership forms influenced by the private business sector.

En rad förändringar i de kommunala verksamheterna kan hänföras till tankarna kring behovet av ett nytt tänkande och åtgärder för modernisering av offentlig verksamhet, en förändringsvåg som ofta beskrivs med samlingsbegreppet New Public Management (NPM). Offentlig styrning har blivit allt mer lik den privata och med NPM har offentliga verksamheter tagit mer sikte på marknadskrafterna. En konsekvens av detta tänkande är att medborgarnas synpunkter på verksamheten tilldelas en allt större vikt.Klagomålshantering har för många privata företag under en längre tid varit ett naturligt sätt att hantera kundernas synpunkter på verksamheten. I företag som är inne i en satsning på total kvalitet (TQM) betraktas klagomålshantering ofta som ett del- eller följdmoment till dessa ansträngningar. TQM, ett koncept med grunderna i den japanska tillverkningsindustrin, har som centrala ledord att kunden ska stå i centrum, arbeta med processer och basera beslut på fakta.Idag används TQM som ett uttryck för organisationens syn på kvalitet även av många offentliga organisationer.Hur klagomålshantering ska betraktas i den kommunala verksamheten är dock inte självklart.

Tjänster är handlingar snarare än varor, detta betyder att tjänster inte är påtagliga. Det vill säga att en tjänst inte går att se, känna eller smaka på i samma utsträckning som en produkt. Detta medför att kunden kan ha svårigheter att utvärdera kvaliteten av en tjänst och kunden letar därför efter påtagliga föremål som hör till tjänsten för att lättare kunna utvärdera kvali­teten.  Exempel på sådana föremål kan vara möblemang, temperatur, olika dofter och ljus­sättning i fö­retagets lokaler. Dessa fysiska föremål ingår i konkurrensmedlet påtaglighet som är en av tre delar i tjänstemarknadsföringens konkurrensmedel. De två andra konkurrens­medlen är personer och process.

This study has been executed at the Public Employment Office, an institution that has beensubject for much debate during the last couple of years. The government has instructed theLabour Market Board to change the Public Employment Office toward a more effectiveorganization. This study examines one of the Public Employment Offices that are included in apilot project that aims to improve and develop work methods with the objective to become amore service minded organization. From this starting point we have investigated which effect thisorganizational change has had on the employee within this organization and within the pilotproject. In addition we investigate whether attitudes of the unemployed has an effect on thestaff´s work situation.

Denna studie behandlar mellanchefer inom vården i den offentliga sektorns arbetssituation. Mellanchefer inom vården innehar ofta en roll som sjuksköterska och en roll som avdelningschef. Den dubbla rollen kan vara problematisk då man ska tillgodose den etik och moral som professionen innebär samtidigt som resultat ska levereras till verksamheten. Syftet med studien var att söka ökad förståelse för om det finns en konflikt mellan profession och verksamhetskrav samt hur denna konflikt uppstår. Intentionen var också att undersöka om det kan leder till brott mot Det psykologiska kontraktet.Resultatet visade att professionen som sjuksköterska kommer i konflikt med verksamhetskraven och att detta kan leda till brott mot Det psykologiska kontraktet.

The purpose of this thesis is to examine the organizational buying behaviour in the purchase of travels abroad. We have conducted a case study of two companies, one medium sized and one larger. Our empirical studies have shown that the companies? buying process is divided into two types, the process of recruit a new travel supplier and the process of a straight rebuy of a regular travel service. In the recruiting process we found that the evaluation process of the purchase is an ongoing process that contradicts estab-lished theories.

Syfte: Syftet är att beskriva och analysera hur en yrkesgrupp påverkas av förändrade kompetenskrav och upprepade verksamhetsövertaganden.Metod: Vi har gjort en kvalitativ fallstudie av ambulanssjukvården i Östergötland, en del av sjukvården som är offentligt finansierad men som drivs av en privat entreprenör. Såväl primär- som sekundärdata har använts.Teoretiska perspektiv: Teoriavsnittet innefattar offentlig sektors omvandling, kompetens, förändring, stress, yrkesroll och yrkesidentitet.Empiri: Primärdata har inhämtats från tre intervjuer med personer som har god kontakt med den specifika verksamheten och de anställda. Sekundärdata har inhämtats från tryckt litteratur och ett antal elektroniskt publicerade artiklar.Slutsats: Ambulanssjukvården har de senaste decennierna genomgått vissa förändringar. Verksamheten har privatiserats, blivit mer tekniskt avancerad och dessutom har Socialstyrelsen höjt kompetenskraven för de anställda. De ökade kompetenskraven har lett till en ökad fokusering på formell utbildning, och försök till att stärka yrkesidentiteten och strävan efter professionalisering..

The aim of this thesis is to study the effects of self-service on professional qualifications of library assistants in three public libraries in Sweden. The research questions are: - How do the library assistants experience that their professional qualifications have changed since self-service was introduced at the library? - Does the view on library assistants? professional qualifications and future differ between library managers and library assistants? - Does the view on library assistants? professional qualifications and future differ between the three different libraries? The method used is qualitative interviews with six library assistants and three head of libraries from three different public libraries. The theoretical framework for this study is constructed by theoretical ideas about professional qualifications and technology's impact on professionalism. The results indicate that the cognitive qualifications of library assistants have increased and social qualifications both increased and decreased.

The purpose of this thesis is to investigate if vacuum insulation panels are a competitive alternative to traditional insulation.Vacuum insulation has been used as insulation in buildings in Germany and Switzerland for a few years. In Sweden the high-performance insulation material is mainly used in refrigerators, freezers and vacuum thermoses. The development is proceeding well and vacuum insulation is becoming more common in the construction industry. Since it is a relatively unexplored material on the market there are many flaws and problems with the material.The questions we have chosen to answer in this report include an increased knowledge of vacuum insulation, various problems that may arise when handling/installation and the pros and cons of vacuum insulation compared to standard traditional insulation.The methods we have chosen to use in this report is a literature study, interviews with various suppliers and manufactures and calculations to show the differences between traditional and vacuum insulation. Vacuum insulation is 5-10 times better insulation than standard traditional mineral wool insulation, mainly at the beginning of its lifetime.Vacuum insulation panels (VIP) have a service life of approximately 50 years, whereas traditional insulation has a service life of approximately 100 years.

In present-day situation many libraries use detectors so that they can be able to prevent attempts too take out books without registering them. The university library in Jonkoping is one of the libraries that have such a detector. But unfortunately it doesn?t always work correct and can also react on other things a part from books. This is a big problem since the library staff don?t have time to check all signals that comes from detector.