Arbetsförmedlarens arbetssituation i förändring - en studie av ett pilotprojekt om förbättrad service
This study has been executed at the Public Employment Office, an institution that has beensubject for much debate during the last couple of years. The government has instructed theLabour Market Board to change the Public Employment Office toward a more effectiveorganization. This study examines one of the Public Employment Offices that are included in apilot project that aims to improve and develop work methods with the objective to become amore service minded organization. From this starting point we have investigated which effect thisorganizational change has had on the employee within this organization and within the pilotproject. In addition we investigate whether attitudes of the unemployed has an effect on thestaff´s work situation. In connection to this we seek to produce proposals of how to improve thework situation for the staff. The purpose of the study is thus to map out the staff´s experience ofthe work situation within the pilot project. Our intention has been to comprehend the complexreality of an agent at the Public Employment Office. To create a basis for our analysis and to beable to answer the questions at issue, we apply theories regarding organizational change, learningand health. The main results of this study indicate that learning has increased at the workplace.The results also indicate that the new, more service minded work methods increase the demandson the agents to be able to handle social relations with unemployed and with colleagues. Finallywe find that though agents have a high workload they find their work to be stimulating.