The purpose of this Master Thesis is to investigate the quality of the library service at the City Library of Uddevalla. In particular this thesis will examine the quality of the library service to people who are disabled. This applies particularly to the service to people with reduced ability to move or to see, which also includes people with infirmities due to old age. We also have investigated how well the library itself is adapted to the disabled. In order to get more information about the library service to people who are disabled, we have studied literature on this subject and the Master Thesis contains a summary of those documents.

This thesis is dealing with the programs of control regarding deceit and quality assurance within the Swedish social insurance administration in Skåne, the years 2002-2005. In 2005 the Swedish National Audit Office released a report regarding the lack of measures towards deceit and fraud, and the lack of quality in the data for decision making within the administration. The questions to be addressed are why the administration does not make up to the demands regarding quality and measures towards deceit that the government and The National Audit Office demands. The main source for data has been interviews with workers within the administration and annual reports from public authorities. To understand and be able to explain the problems within the administration the theory by Michael Lipsky regarding street-level bureaucrats is used.

Globaliseringen har lett till en allt mer fragmenterad värdekedja och företag söker sig tillländer med låga kostnadsstrukturer för att stärka sin konkurrensförmåga på marknaden.Rapporter visar att handeln med Kina ökar och att landet idag är Sveriges störstasamarbetspartner i Asien. Det som framförallt lockar företag till att göra sina inköp i Kina ärde låga priserna samt landets stora produktionskapacitet. För att lyckas med sina affärer i Östfinns det en rad olika hinder som det svenska företaget måste övervinna, däribland det långageografiska avståndet som resulterar i långa ledtider samt svårigheter med kommunikationoch kulturskillnader.Uppsatsens syfte är att studera hur svenska små- och medelstora företag förhåller sig tillkvalitet då de väljer leverantör i Kina och hur detta val påverkar inköpsprocessen. Enhuvudfrågeställning har identifierats enligt följande: Hur resonerar företagen kring kvalitetvid val av leverantör och hur påverkar detta inköpsprocessen? För att besvara dennafrågeställning har en studie av tre svenska SMF-företag genomförts.

The study of the French market for softwood has been done in collaboration with VIDA AB. The aim of the study was to investigate important product quality and service quality dimensions, the customers? perception of the offering and generally describe the French market and present actors. The market for softwood around the world changes over time and new markets can mean opportunities for the sawmilling industry. The French market is the second biggest European market for softwood, has had presence of actors with sourcing of raw material from the Nordic countries for decades and there is a growing interest for building with wood. Theory being used is about the different dimensions that make up the total quality of softwood, together with intangible dimensions making up the total offering that helps the sawmilling industry to create positive perceived value for the customers. Methodological approach in the study was a case study research design, aimed at providing knowledge about one specific subject in one context. The general description was mostly carried out by literature studies and data from various statistics sources.

The Swedish Cellulosa Companiy, SCA, has today 280 000 ha planted with lodgepole pine (Pinus contorta var. latifolia) (?C?) which is equivalent to 14 % of its total forest area. Exotic lodgepole pine has in previous experimental stands shown a superior growth than the native Scots pine (Pinus sylvestris L.) (?S?).But also the comparison could be questioned because stand histories were was unknown and also differences in age between C and S existed.

In non-profit organizations, surplus of the organization goes back to the organization's members. We have noted that Hyresgästföreningen initiated a change in 2005 when the organization merged its local membership registries to a national registry. There are few studies explaining how non-profit organizations are using management in an organizational change. What happens with the business management at an organizational change that is similar to the change in Hyresgästföreningen? The aim of this thesis is to explore how the governance of a nonprofit organization is changing at an organizational change.

År 1855 klassificerades slotten i vindistriktet runt Bordeaux. Denna klassificering fick stort genomslag och används än idag. Klassificeringen har emellertid kritiserats för att ej representera den faktiska kvaliteten av dess innefattande viner. Trots det används den som ett facit över vinernas storhet.Detta arbete har undersökt samband mellan klassificeringen och vinernas kvalitet idag.Resultatet av litteraturstudien fann samband mellan bordeaux, pris och marknadsföring. Vidare redogörs för att begreppet kvalitet är svårdefinierat då flertalet aktörer tolkar kvalitet på skilda sätt.

Banks find themselves at a highly competitive market where it is important to achieve high customer satisfaction if they want to attract customers and stay competitive. Some studies suggest that the gap between customer expectations and perception within the five quality dimensions influences the customer satisfaction. With SERVQUAL the authors of this thesis have investigated the suggested relationship and have discovered no indications of a relationship between the gap and customer satisfaction. Instead the results indicate that there is a relationship between perceived service and customer satisfaction. The thesis also indicates that the most important quality dimension for the bank customer is reliability.

The aim of this study was to investigate how the process of implementing a quality management system for food safety was handled in four different food producing companies in Sweden. The aim was also to analyze what difficulties the companies face and the possibilities that arise when certified. Furthermore, the reason for implementation was discussed as well as the main expectations on the certificate. Implementing a quality management system is a good way of ensuring the quality and hygiene of the food production and it also increases the traceability of food products through the whole food chain. A food safety standard provides a method of preventing problems and crisis and it can also help to handle requirements from authorities, the market and others.

This master thesis focuses mainly on the concept of quality and how the librarians responsible for phonogram purchase use it. The main object is to investigate how the librarians responsible for the purchasing of phonogram works when in the process of selecting the phonograms and how they speak about the concept of quality. Based on this main object four problems has been addressed. The empirical material is interviews made with the seven librarians responsible for phonogram purchase at seven Swedish libraries. The result of this investigation is analyzed based on a theoretical framework created by Sanna Talja, which focuses on what a phonogram collection should contain.

Most of the goats in the world exist in the developing countries where they are important in the meat industry. In Europe, goats are mostly kept for milk production although the interest for meat is growing. Goats have a thin carcass with only small amounts of intramuscular fat, which gives a lean meat. This thin subcutaneous fat cover can cause cold shortening when chilling the carcass. By using electrical stimulation cold shortening can be prevented.

The Swedish preschool combines both education and care from a holistic point of view. This makes it even harder for both parents and the educators to make an objective evaluation on their own preschool. In Sweden we are proud to have one of the world?s best preschools. It is regulated by the government and is obligated to undertake critical evaluation from the state and the parents that are the consumers of these services.

More than 90 % of all business activity in the world market consists of small and midsized companies today. Recent studies have shown that there has been an increase in small companies? certification to ISO's management standards. Smaller organizations tend to have more limited amounts of resources at their disposal than larger ones. This can result in difficulties during the implementation process of ISO 9001.

The quality of meals is included in the constant improvement of each preschool. The study is carried out on behalf of the City of Malmö and Environmental Management and focuses on this quality work. By compiling a checklist of meal quality and by identifying what the meal quality means for persons working with the meal (managers, cooks, educators and parents), it is our wish that this will be a help in their quality work. To inspire the composition various organizations working methods and ways to manage, evaluate and make use of different models and tools to improve the dining quality, has been studied. In the literature, the work has received confirmation of theories that emerged during the analysis work of what a meal is and how quality can be measured. The results show that food quality is described as a complex concept consisting of different parts, where the food, atmosphere, service, together form the meal quality. The semi-structured interviews and the inquiry form, have given an indication of the preschool work with quality in the meal activities and it shows that on a wide range and large differences.

Syftet med den här essän är att undersöka om det går att synliggöra ett mellanrum som upplevs finnas mellan tillsynsansvarigs upplevelse av förskolans kvalitet, hur förskolan beskriver sin kvalitet och vad kvalitet är för barnen i deras vardag på förskolan.Mellanrummet gestaltar sig som ett fält med information som är svår att få syn på. Essän utgår ifrån två berättelser om hur barn kan uppleva sin vardag på förskolan och vad kvalitet kan vara utifrån ett barnperspektiv.Berättelserna har också fokus på mötet mellan tillsynsansvarig, förskolechefer och pedagoger. Deras roller prövas utifrån att vara nyckelpersoner som har att föra in begreppet kvalitet i förskolan.Teorier och styrdokument om vad kvalitet är i förskolan ställs i relation till tillsynsansvarigs, förskolechefers och pedagogers roll. Aristoteles kunskapsbegrepp fronesis blir ett stöd för att få syn på den praktiska kunskap som nyckelpersonerna äger och utövar.Tillsynsbesöket granskas i skrivandet som ett kontrollerande möte men också som ett möte med möjlighet till utveckling. I mötet har tillsynsansvarig två roller som lyfts fram, den kontrollerande och den vägledande.