Kraven som inte infriades - Efterlevandet av regeringens och Riksrevisionens krav inom kontrollverksamhet och kvalitetsgranskning hos Försäkringskassan i Skåne
FuskFörsäkringskassanLipskyBidragKvalitetSocial sciencesSamhällsvetenskaperPolitical and administrative sciencesStatsvetenskapFörvaltningskunskapPeace and conflict researchPolemologyFreds- och konfliktforskningManagement of enterprisesFöretagsledningManagementSocial SciencesLaw and Political ScienceBusiness and Economics
This thesis is dealing with the programs of control regarding deceit and quality assurance within the Swedish social insurance administration in Skåne, the years 2002-2005. In 2005 the Swedish National Audit Office released a report regarding the lack of measures towards deceit and fraud, and the lack of quality in the data for decision making within the administration. The questions to be addressed are why the administration does not make up to the demands regarding quality and measures towards deceit that the government and The National Audit Office demands. The main source for data has been interviews with workers within the administration and annual reports from public authorities. To understand and be able to explain the problems within the administration the theory by Michael Lipsky regarding street-level bureaucrats is used. The thesis conclusion is that problems such as inadequate methods of control and conflicts between them, lack of discretion among the employed in the administration and a lack of resources have made the demands hard to meet. These reasons can also well be explained by the theory regarding e.g. conflicting goals and scarce resources within street level bureaucracy.