This study focuses on the Internal marketing and how it affects the complaints by companies? communication control. Our purpose with this subject is to increase the understanding of which components affects the relation between Internal marketing, communication control and complaints. We have chosen the subject, Internal marketing because it caught our interest in an earlier course. On the basis of the literature of costumer complaint there have not been so much research about it and that is why we have chosen this perspective on Internal marketing.This study is based on a qualitative approach.

AbstractTitle: Internal communication at IKEA ? A functional analysis of IKEA Uppsalas Internalcommunication (Intern kommunikation på IKEA ? En funktionsanalys av IKEA Uppsalas interna kommunikation)Author: Fredrik JohanssonAim: The purpose of this study is to analyze the Internal communication at IKEA Uppsala.Are the channels of communication working efficiently? How is the information received by the employees? Finally I will make a few suggestions on how the Internal communication can be improved.Method/Material: The method used in this study is quantitative. The Internal communication at IKEA Uppsala is analyzed based on the results of a questionnaire. 75 employees at three different divisions were given questions on how they appreciate the communication channels at IKEA in Uppsala. 50 answers were received.Main results: The results clearly show that even though the Internal communication at IKEA seems to work well in general, a few of the channel needs to be improved.

AbstractThe control of quality standard ISO 9001 has made the Internal audit to be experienced as police authority and paragraph control. Because of that, motivation for Internal auditors is low. To counteract the experience, there is a possibility to integrate Internal audit with improvements in company?s processes. Theory has shown that a qualified and competent auditor can provide information that can help the organization's managements to make the right decisions that will improve product quality and result in new customer contracts.An opportunity to observe an Internal and external audit at one of the case companies gave rise to this study.

The purpose of this thesis was to illustrate the use of Internal marketing in the hotel industry. It was decided to conduct a case study on two hotels in the same region, Quality Hotell Statt and Pite Havsbad. The case study is based on personal interviews with the managers of each hotel, who have the ultimate responsibility of the Internal marketing work. The research questions were based on why the hotel industry work with Internal marketing and how the hotel industry work with Internal marketing. The study showed that the hotel industry work with Internal marketing on daily basis to get low employee turnover rates, increased employee job satisfaction and high quality services.

The importance of Internal communication within companies has increased in recent years. However, there are still a number of companies that are not adapted to the modern world and the new modes of communication the Internet provides. This study evaluates the Internal communication of a medium sized company by holding semistructured interviews with the employees. The goal of the interviews was to develop a requirement specification. This requirement specification was later used as the basis to analyze possible aids for the Internal communication of the company.

The aim with the study is to find key factors relating to Internal marketing and to improve the process between the operating organization and its customers. A qualitative study is carried out within an organization active in the Swedish healthcare. The qualitative approach is carried out by collecting empirical data through observations, personal interviews and group interviews.The Physiotherapy Clinic at the Karolinska University Hospital is in the focus of the empirical study. The study locates existing differences in perceptions and comes up with recommendations for actions to improve the process of organisations within the Swedish healthcare and their customers. The study's results are that Internal marketing can bring a lot to service-selling organizations and that the organizations Internal conditions are as important as the external ones.Communication appears to be a key factor for an organization that has applied Internal marketing.

This thesis discusses how companies work with Internal marketing to increase personnel motivation and comfort, and how Internal marketing and employee rewards are valued by companies? management. Issues addressed include: the link between employee satisfaction and the success of companies: how to work successfully with Internal marketing: the value of different kinds of rewards for personnel: the importance of communication and information. By studying literature and theories about these issues and also interviewing personnel managers in two different companies we have learnt that companies use Internal marketing with awareness and thought. We also learnt that company leaders value employee rewards very high, although there is a different in what sort of rewards they value the most..

This thesis was performed at Scania?s purchasing department of non-automotive products inSödertälje, Sweden during spring 2007. The management of the purchasing department ofnon-automotive products believe that their Internal customers might not have fullunderstanding of what the purchasing department does. This is a problem because the Internalcustomers might not use the contracts negotiated by the purchasing department or they mightnot involve the purchasing department when making purchases.The purpose of this thesis is to examine if and how the Internal customers? perception deviatesfrom the purchasing department?s perception regarding the task of the purchasing department.And also to create a communication package with the purpose of increasing the Internalcustomers understanding of what the purchasing department does.

The aim with the study is to find key factors relating to Internal marketing and to improve the process between the operating organization and its customers. A qualitative study is carried out within an organization active in the Swedish healthcare. The qualitative approach is carried out by collecting empirical data through observations, personal interviews and group interviews.The Physiotherapy Clinic at the Karolinska University Hospital is in the focus of the empirical study. The study locates existing differences in perceptions and comes up with recommendations for actions to improve the process of organisations within the Swedish healthcare and their customers. The study's results are that Internal marketing can bring a lot to service-selling organizations and that the organizations Internal conditions are as important as the external ones.Communication appears to be a key factor for an organization that has applied Internal marketing.

The purpose of this essay is to examine which factors that influence the design of Internal control in municipal context and how well it works. We choose seven municipals, where we interviewed the administrative managers, the chairmen of the committees and two persons of the staff in each activity unit. The interviews were performed by telephone, due to the keeping of the essay?s timeframe.The theory in our essay comprises eight hypotheses. These hypotheses were operationalised into different variables aiming to make statistical tests possible.

The purpose of this thesis is to explore how the Internal information processing and management is carried out within a unit of Viskafors municipality. Furthermore, to explore and make recommendations of how the organisation can improve its Internal information management. To get a full picture I have interviewed people at different levels of the organisation. The main findings showed that there was a dysfunction in the Internal information processing and management. For example the study showed that the Internal information did not reach out to the different parts of the organisation due to insufficient information processing.

The problem area was identified due to the fact that research within Internal audit is fragmented and insufficient, simultaneously to Internal audit becoming more common in the public debate. Crises and scandals in companies such as Enron in the US and Skandia in Sweden have resulted in new regulations regarding how companies should be governed. These regulations have been established in Sarbanes Oxley Act (SOX) in the US, and in Sweden the Swedish code for corporate governance will be implemented in 2005. The regulations imply that companies must provide sound Internal control and to accomplish that, companies should have an auditing and consulting Internal audit function. The Swedish code for corporate governance denotes that companies can decide to comply or explain why the code is not complied.

The Swedish Code for Corporate Governance was introduced on July 1, 2005. All companies then listed at OM Stockholmsbörsen A-list and those on the O-list with a market value of more than three billion SKr must implement the rules in the Code. The Code includes rules for corporate governance as a complement to the legislation. The Code is based on the principle comply or explain. This means that the companies are aloud to diverge from the rules if they explain why.

Accounting is a well discussed topic, and an important tool that allows stakeholders and others to interact with the companies. To gain credible reports, the companies require maintenance, activities and monitoring. Wholesalers account for approximately 20% of Sweden's net and is increasing at a steady pace. Few studies on wholesalers are acquired and the Internal control has shown to be important for the preparation of the financial statements.Therefore the study will be focusing on the smaller wholesaler?s Internal control, all the way to the financial statements.

According to science Internal communication is a complicated, yet very important, issue of organizations today. An organization with a successful Internal communication shows better results both economically and in terms of coworker satisfaction. The two main theories on communication are sensemaking and transmission. After a century with a transmissionary point of view, researchers stress the importance of sensemaking Internal communication.Main question of this thesis is ?Which of the two main theories is the most useful when anchoring important messages in large organizations??According to the results of this study, conducted by interviews, neither one is more useful than the other.