Den interna informationshanteringen inom äldre- och handikappomsorgen i kommundelen Viskafors
The purpose of this thesis is to explore how the internal information processing and management is carried out within a unit of Viskafors municipality. Furthermore, to explore and make recommendations of how the organisation can improve its internal information management. To get a full picture I have interviewed people at different levels of the organisation. The main findings showed that there was a dysfunction in the internal information processing and management. For example the study showed that the internal information did not reach out to the different parts of the organisation due to insufficient information processing. It also revealed that the staff desired other kinds of information channels in order to be able to receive information that would fit their needs and at the same time provide the possibility of feedback. My assumption was that the organisation should pay more attention to the role of information and its processing in the organisation. According to my recommendation they have to apply for a communication audit to facilitate the information flow in the organisation and to satisfy the information needs of the organisation.