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2482 Uppsatser om Customer relations - Sida 55 av 166

Hur ska vi kommunicera med våra investerare? : En studie om bankernas roll i bolagens kommunikation vid investerarmöten

Investor Relations har två syften att uppfylla. Investor Relations ska öka marknadens effektivitet, genom att vara ett verktyg för att kommunicera med marknadens olika aktörer. Investor Relations kan också vara ett relationsmarknadsföringsverktyg, där dess uppgift är att marknadsföra bolaget på bästa sätt. Utvecklingen i de svenska bolagens ägarstrukturer går ifrån några stora ägare till ett mer spritt ägande, vilket är resultatet av fler börsnoteringar och den globalisering som skett. Detta har lett till att kraven på bolagens Investor Relations har ökat under åren.

Ett verk blir kosmopolitiskt : Representerar Louise Bourgeois verk Maman någonting "universellt"?

The aim of this work is to give an example of how archaeoacoustics can broaden our understanding of archaeological remains and to further contribute to the almost non-existing research of ringing stones. With a theoretical discussion about sound from three different perspectives and by means of using different kinds of analysis, this essay will show that there are unknown relations between the three known ölandic ringing stones and the cultural landscape of Öland. Possible patterns in the placement of the stones and the possibility of the sound in this soundscape will be investigated. The essay will also suggest a resonant stone typology and discuss the necessity of one. Finally, the intention is also to shed new light upon the discussion on what the uses of the ringing stones might have been..

Användandet av maskuliniteter i återanpassningen till ett liv utan kriminalitet - En kvalitativ undersökning om maskuliniteter inom föreningen Kriminellas Revansch i Samhället (KRIS)

Our purpose with this research is to highlight that there is a scope for increased value creation in the experience room during concerts, and how value-enhancing strategies can be a competitive advantage for different venues. In our investigation of this we have worded the following research question: How is the perceived customer value affected during a concert in the experience room and its physical environment? With the background in this question we have identified three key concepts that we believe are the influence of the total concert experience which are; sensory experiences, interaction and identity. From these concepts we have drafted a number of propositions to test the reality by our empirical data collection. .

Våld i nära relationer : Sjuksköterskors erfarenheter av att möta våldsutsatta kvinnor, en systematisk litteraturstudie

Titel: Våld i nära relationer ? Sjuksköterskors erfarenheter av att möta våldsutsatta kvinnor, en systematisk litteraturstudie.Bakgrund: År 2011 anmälde 12 471 kvinnor att de blivit utsatta för våld i en nära relation. Skador som våldsutsatta kvinnor drabbas av är allt från psykiska besvär till svåra fysiska skador. Många av dessa kvinnor behöver komma i kontakt med sjukvården och sjuksköterskor i olika organisationer.Syfte: Syftet med litteraturstudien är att beskriva sjuksköterskans erfarenheter av att möta kvinnor som utsätts för våld i nära relationer.Metod: En systematisk litteraturstudie där inkluderade studier granskades och kvalitetsbedömdes. Resultaten analyserades och tematiserades utifrån likheter och skillnader.Resultat: Huvudresultatet påvisade sjuksköterskornas känslomässiga svårigheter att möta kvinnor som utsätts för våld i nära relationer, då det bland annat påverkade sjuksköterskans privatliv.

TOC and TQM Utilized in a Mass Customization Production Environment

Background: Mass customization has been identified as a competitive business strategy by both companies and academics because of its ability to incorporate the voice of the customer into companies? products and services. Although mass customization may sound appealing, the strategic concept is still developing and firms adopting this business strategy face several challenges. Production concerns are of high relevance since mass customization implies a high level of customer involvement in the product design. Since the areas are closely linked it is reasonable to ask how a mass customization strategy affects production concerns.

Potentialen till tjänsteutveckling i hotellbranschen

Hotell ser i dagens samhälle i regel likadana ut och konkurrerar om samma utbud och kunder. Det är således betydelsefullt att i dagens konkurrensinriktade samhälle skilja sig från andra företag som verkar i samma bransch. Nya tjänster hjälper företag att attrahera nya kunder och samtidigt behålla redan befintliga vilket har gjort tjänsteutveckling till en viktig konkurrensfaktor. Det är således viktigt för hotell att känna till vad kunderna efterfrågar för att kartlägga potentiell tjänsteutveckling. Avsaknad av konkret forskning på ämnet kan leda till att ledningen för ett hotell genomför förändringar utan att se till kundernas egentliga behov, vilket kan medföra ett stort risktagande och stora ekonomiska kostnader.

Värdet av att bygga grönt för kommunala bostadsbolag

AbstractThe real estate sector is today responsible for 40 per cent of the total amount of energy consumption within the members of the EU. All over the world there are collaborations within research and projects to find ways of reducing the amount of energy consumed by the real estate sector. In Sweden, a directive from the European Union has posed demands on authorities as well as on the private sector to reduce the amount of energy consumed by new building constructions. Together with the directive from the EU there are also new requirements and demands from Boverket for the real estate sector.  These requirements mostly concern the energy consumption of kilowatt-hour per square metre and that the consumed energy also should be renewable.  The aim of this study is to explain what kind of value municipalities experience in using certifications and environmental investments for new and existing buildings. Within the chapter theory, essential areas are described such as; environmental certification systems, economical viability, proceeds connected to building green, difficulties with building green, the performance of green buildings when affected by the behaviour of tenants and customer value.  The following chapter describes the methodology with which we have conducted this study.

Föräldrars uppfattningar kring sin betydelse i det cannabisförebyggande arbetet ? En kvalitativ studie med fokusgrupper som metod

Introduction: Parents have been shown to be of great importance in preventing cannabis use among adolescents. Parenting practices such as control, open communication and good relations within the family have shown to be protective factors, whereas lack of communication and weak social and emotional support have been associated with an increased risk for cannabis use among adolescents. Aim: The aim of the study has been to explore parents? perceptions about their own importance in preventing cannabis use among adolescents. Method: A qualitative method consisting of focus group interviews has been used to fulfill the aim.

Mästarlära - Om relationen lärare-elev i enskild musikundervisning

Title: The social relation between student & teacher in individual music education. The aim of this study is to examine the relevance of the social relation between teacher and student in instrumental tuition in non-compulsory music education. The method I have used is qualitative interview inspired by phenomenology. I have made interviews with four persons who have experienced individual singing/instrumental studies on several different levels. In this paper I wish to shed light on what people who have experienced many years of singing/instrumental studies are telling about the social relation to their former pedagogues.

Lönar det sig att arrangera tävlingar för bästa uppsats och affärsidé?

Purpose: The purpose with this paper is to get a deeper understanding for prizes and awards as a marketing tool and phenomena. Further we want companies/organizations that use this should be able to make better decisions concerning marketing towards students. Maybe they will get better results on the basis of our investigations. Method: We used the qualitative method when we did the interview that was also non-standardized. The survey was quantitative, and the case study comprises both qualitative and quantitative method. Conclusion: Companies/organizations that arrange this type of competitions have to look over their marketing of the competition.

Standardisering och upplevelser i globaliseringens spår: Vad betyder utvecklingen för galleriorna

Some theorist, like George Ritzer and Max Weber, claim that everything has its optimal process and that all companies therefore will strive towards standardization. Researchers like Paco Underhill and Pine & Gilmore on the other hand, claim that an increasingly global competition forces businesses to focus more on consumer demands, experiences and differentiation. This thesis challenges these statements with empirical data by looking at shopping malls and their strategies as well as consumer preferences. It arrives at the conclusion that output is primarily driven by customer demand, and that consumers value a certain part of predictability..

En andra chans ? en överblick av secondhandkläders marknad

In our globalized society massconsumption is widespread. However there is a trend showingthat people are starting to re-use clothes instead of buying newly produced garments. Reasonsfor buying secondhand clothing are many. During the 1950s people strived to look likeeveryone else but in the 1960s this changed. Subcultures grew stronger.

Service Level Management : Equalize unloadingencrustation at Stora Enso ? Skoghalls bruk

The report is part of the university´engineer program within Industrial Organization and Economics with specialization in Logistics and Managment at Jönköping´s university.Skoghall´s mill underlies a large supply chain, which means there should be a lot of areas in need of small improvement measures. This report illustrates a small part of one of these areas and is focused on the loading distribution services in the terminal Vänern.At the moment there´s a very unequal load of the load carriers SECU box and Container at the terminal. Skoghall´s mill has the desire to equalize the high and low load levels of the 2 loading carriers named previously. One of the options to solve the problem is to set a limit of how much the carriers can load per week or per day. The mill also wants it to be investigated if the proposition would influence the customers in any way and if both the company and its customers could handle a lower level of delivery services in case the proposition was to be applied.The goal to be achieved with this thesis is to provide balance to the unequall loading of the 2 load carriers, SECU and Container, and investigate whether or not the Skoghall´s mill´s customers, could manage the lower degree of delivery service that the proposition would imply.For this goal to be achieved, random sample investigations were taken from orders of a customer that is provided with SECU load carriers and the same was made with a Container´s customer.

Automation i Distributionsnät

As a part of Göteborg Energi?s work towards a smarter electric grid, the company has chosen to investigate the possibilities of automation in their middle voltage grid. In Europe, there are example cases where these technologies already are installed which many articles on the CIRED conference 2011 proved. Netcontrol Oy in Finland has, together with Tekla, created an automated SCADA system that Vattenfall in Finland today uses. The grid mainly consists of 10 kV open loop fed city grid and this automation is mainly designed for this type of grid.

Riksdagspartiernas kommunikation på Facebook - En studie om partiernas politiska kommunikation på Facebook utifrån ett public relations-perspektiv

Titel: Riksdagspartiernas kommunikation på Facebook.Författare: Kristin Claréus Wästlund, Jakob Säw, Klara Schåltz Bodinson.Handledare: Nicklas Håkansson.Kurs: Examensarbete i Media- och kommunikationsvetenskap, Institutionen för journalistikoch kommunikation, Göteborgs Universitet.Termin: Höstterminen 2014.Syfte: Syftet med studien är att systematiskt analysera hur de politiska partierna kommunicerar på Facebook.Sidantal: 53Metod: Kvantitativ innehållsanalys.Material: Studien undersöker riksdagspartiernas publicerade inlägg på Facebook under de tre sista veckorna innan riksdagsvalet år 2014.Huvudresultat: Studiens resultat visar att kanalen Facebooks användning för politisk kommunikation är under utveckling. Medan samtliga svenska riksdagspartier är aktiva på kanalen så differentierar sig sättet det faktiska bruket. De mest frekventa publiceringarna innehåller text ihop med bild eller video och framförallt syftar de till att sakpolitiskt informeraeller kampanjuppdatera. Vidare konstateras att Facebook används fristående från de traditionella massmedierna och vid länkning sker det framförallt till andra sociala medier.Kanalen nyttjas flitigast bland de mindre partierna exempelvis Miljöpartier och Folkpartiet men när det kommer till att använda kanalens interaktiva funktioner för relationsarbete särskiljer sig partierna. Då går det istället att se att de bland somliga partier finns en strävan att interagera med sina publiker medan samspelet helt exkluderas hos andra.

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