Service Level Management
Equalize unloadingencrustation at Stora Enso ? Skoghalls bruk
The report is part of the university´engineer program within Industrial Organization and Economics with specialization in Logistics and Managment at Jönköping´s university.Skoghall´s mill underlies a large supply chain, which means there should be a lot of areas in need of small improvement measures. This report illustrates a small part of one of these areas and is focused on the loading distribution services in the terminal Vänern.At the moment there´s a very unequal load of the load carriers SECU box and Container at the terminal. Skoghall´s mill has the desire to equalize the high and low load levels of the 2 loading carriers named previously. One of the options to solve the problem is to set a limit of how much the carriers can load per week or per day. The mill also wants it to be investigated if the proposition would influence the customers in any way and if both the company and its customers could handle a lower level of delivery services in case the proposition was to be applied.The goal to be achieved with this thesis is to provide balance to the unequall loading of the 2 load carriers, SECU and Container, and investigate whether or not the Skoghall´s mill´s customers, could manage the lower degree of delivery service that the proposition would imply.For this goal to be achieved, random sample investigations were taken from orders of a customer that is provided with SECU load carriers and the same was made with a Container´s customer. The orders were analysed from production to consumption on the investigation.As a result of random sample investigations and customers´s evaluations, the thesis shows that it is possible to lower the resources at Vänerterminalen. This means that there is a full possibility to limitate the loadingprocess without causing any major effects on Stora Enso´s customers. Further investigation should be made by the company, such as random sample investigations of more customers, to generate a better picture of what the proposition would mean in reality. In case that investigation turn out to be not in accordance with the thesis, the authors worked on other two solution propositions. Both of them also would contribute to a more even torrent of unloading at Vänerterminalen.