Syftet med studien var att undersöka hur patienterna på en ortopedisk avdelning uppfattade sin postoperativa smärtbehandling och tillfredsställelse med vården. Metod: En enkätstudie med konsekutivt urval gjordes under hösten 2010 på en ortopedisk avdelning på ett sjukhus i Mellansverige. Urvalet bestod av 47 ortopediska patienter, både män och kvinnor, som genomgått operation och enkäten, som berörde hela den postoperativa vårdtiden, lämnades ut postoperativ dag tre. Åldrarna varierade mellan 23 och 82 år. Resultat: Majoriteten av patienterna ansåg sig nöjda med smärtbehandlingen och sin tid på avdelningen.

Today patients are more aware of their rights regarding their own care. They are more informed, more engaged and have more and individual requirements, which leads to increased demands for information and participation increases. The Health Act sets out the patients´ right to participation. Participation increases patient satisfaction with care, promotes healing and increases adherence to health care advise. The patient doesn´t always experience participation in their own care to the extent they wish, which suggests that nurse?s does not always succeed in getting the patient involved.

The purpose of this thesis is to examine whether Swedish, Internet-based travel agencies, acting on a consumer market are working towards creating added value for their customers. If that is the case, how and why do they use such a mode of operation.The theoretical framework was based on Grönroos´ ?Augmented service offering?, which treats added value as an addition to the core service. The services offered on five of the larger companies´ websites on the market were examined and 3 representatives of the five companies were interviewed.The study shows that 2 of the examined companies did not produce any added value, while 3 of the companies did produce added value for the customer. The added value was generated through packaging of core-, facilitating- and supporting services for the purpose of differentiating the company towards competitors and generating service fees..

Syftet med föreliggande studie var att få en större förståelse för hur några lärare upplevde feedback i sin arbetssituation. De frågeställningar som studien baserades på var: Vilken inverkan har feedback på arbetsglädjen på en arbetsplats, sett ur ett medarbetarperspektiv? På vilket sätt har denna feedback en relation till lärarnas utveckling av sin egen feedbackkompetens? Det metodologiska angreppssättet var en semistrukturerad intervjuguide. Urvalet bestod av åtta lärare. Intervjuerna varade 20-35 minuter.

The purpose of this study is to determine who visits the V Frölunda Library, Gothenbug,what magazines they read and why. The data presented in this thesis are collectedusing four methods: general observation and counting numbers of visitors, interviewswith 202 magazine readers, the completion of 1308 questiomaires regarding approximately350 maghes and interviews with more than 100 library visitors.The data indicates that men are significantly overrepresented among magazine readersas compared to the female visitors. These men are primarily from the white collar sectorof the community. This leads to a pronounced underrepresentation of the blue coIlarworkers. Young people visit the magazine room in the library at a rate about twice thatexpected from the population distribution.Women are primarily interested in magazines dealing with the home whereas men aremore interested in business, cars, boats and sports.

Degree project in Logistics, 30 credits, The Business Administration and Economics Programme, Linnaeus University, 4FE05E, Spring 2013Authors: Ida Nilsson & Malin Skacke Tutor: Peter Berling Examiner: Helena ForslundTitle: Increased profit potential by controlling customers? ordering patterns -­? A case study at OatlyBackground:Oatly manufactures and sells oat-­?based products and deliveries are today carried out through an external distributor. The company is going through a re-­?organisation and will in the future be managing stock keeping and planning of deliveries with their own resources. The customers? present ordering frequency and volume differ substantially, leading to unnecessary costs.

Forskning har visat att vilken typ av kontorsmiljö ett företag har påverkar medarbetarnas välmående och arbetstillfredsställelse. Det har även påvisats ett samband mellan arbetstillfredsställelse och de anställdas produktivitet. Syftet med denna studie är att öka förståelsen för hur införandet av ett aktivitetsbaserat kontor kan upplevas av de berörda medarbetarna och hur de upplever att deras arbetssätt, arbetstillfredsställelse och produktivitet förändrats. I aktivitetsbaserade kontor är alla arbetsplatser gemensamma och medarbetarna väljer arbetsplats beroende på typ av arbetsuppgift. Studien är utförd på ett stort industriföretag i Västsverige som infört aktivitetsbaserat arbetssätt.

Sedan bo?rjan pa? 90-talet och informationsteknikens inta?gande kan vi nu snabbare a?n na?gonsin ha?mta information fra?n va?rldens alla ho?rn. Detta go?r att spelplanen fo?r fo?retag har fo?ra?ndrats radikalt och fo?retag ma?ste anpassa sig till kunden pa? ett helt annat sa?tt a?n tidigare. Denna utveckling har tvingat fo?retag att fo?rsta? vikten av att se kundens relation till fo?retaget som en va?rdeskapande process som syftar till att utveckla la?ngvariga relationer parterna emellan.Detta kombinerat med utvecklingen av informationstekniken (IT) och hanteringen av datalagring under 1990-talet har tillsammans skapat begreppet Customer Relationship Management, fo?rkortat CRM.

Detta examensarbete har haft till syfte att åskådliggöra eventuella skillnader och/eller likheter i den upplevda användbarheten vid användandet av en webbplats skapad via mobile first design och desktop first design. Målsättningen med examensarbetet har varit att ta fram en hifi-prototyp, skapad utifrån mobile first design, som visualiserade ett designförslag för flygfotoföretaget HimlaFotos startsida. Jämförelsen har utgått ifrån en egendefinierad version av begreppet användbarhet baserad på ISO:s definition, där användbarhet består av tre faktorer; kraftfullhet, effektivitet och tillfredställelse. För att samla in data om den upplevda användbarheten har användartester genomförts. Flera likheter har identifierats gällande användbarhetsmåtten kraftfullhet och effektivitet, medan skillnader har funnits vid måttet för tillfredställelse.

AbstractThe assignment were assigned by Camatec Industriteknik AB. Camatec is a Karlstadlocated consulting company, they make everything from pilot studies to complete projects in mechanical design and calculation. They even have their own patented product, Camcoil. It is a winder for steel strips and is used for example with hardening of the steel strip. The assignment has been to solve the problems encountered by some customers within this product.

This master thesis in economics discusses the time use of today as well as the observed trends in time use over the last 20 years in Sweden. This is done by analysing time-use and consumption data at the microeconomic level, i.e. by explaining individual behaviour given the economic assumption of a rational behaviour. We reach the conclusion that the value of time is an important explanatory variable concerning the rationality in that time is used differently by different individuals and in the changed use of time. Furthermore, other variables such as social norms and the process benefit of a certain activity, i.e.

Trots en hög andel unga med psykosomatiska besvär visar statistiken även att ungdomar generellt upplever sig ha en god psykisk hälsa, ett gott humör, god självkänsla och en god framtidstro. Denna studie fokuserar på att utforska hur varaktiga mönster av stresshanteringsstrategier hos ungdomar kan relateras till deras subjektivt upplevda välbefinnande i termer av affektiva tillstånd och kognitiva bedömningar av livstillfredsställelse. En enkätundersökning genomfördes med 104 deltagare, varav 80 kvinnor, i åldrarna 15 till 19 år. Mätinstrument som användes var svenska versioner av COPE Inventory, Positive and Negative Affect Schedule och Satisfaction With Life Scale. Resultatet visade att emotionsfokuserade copingstrategier i högre grad än respektive problemfokuserade strategier predicerade välbefinnande, vilket skiljer sig från tidigare resultat där de senare stått för detta samband främst i studier med vuxna.

Background: During the 1980s, the fear of HIV spread over the world. Health professionals'attitudes to patients with HIV, was negatively impacted because of their fear to be infected.Patients with HIV have therefore,during disease history's first two decades, experienced stigma and discrimination in the response from health professionals. Because of the increasing knowledge of HIV it is of interest to study patients' contemporary experiences of the encounter with health professionals. Aim:To explore how patients with HIV experiencing the meeting with health professionals. Method:Literature study with seven qualitative and three quantitative articles.

Through semi-structured interviews with 8 school photographers and 10 parents,this study attempted to clarify what photographers and parents of children(aged 1?5) in preschool think of photography business in the current situationprovides retouching children?s school photographs and what they considers tobe acceptable. The result shows that companies do not offer photo retouchingfrequent, but performs this service at the direct request of the customer. Themajority of parents agreed that dirt and food was accepted to be removed fromthe photograph, and that this does not affect the child's self image. The photographersbelieve that one should be very careful when it comes to children andretouching, and that the debate is important..

In the 90's the establishment of external trade centers had a strong growth in Sweden, primarily in large and medium cities. Gradually took smaller towns by this development. In larger cities with larger and growing customer base than in small towns were not affected by the trade centers heavily, but in the smaller towns where the customer base was smaller, there was a risk that it created a negative competitive relationship between external trade center and trade in the citycenter. In some cases, competition is a positive development for both the citycenter and external trade areas, but in some cases there was a risk that the center became impoverished. In such situation there are theories that the different variety of different types of goods should be at the center and in external trade center could lead to a balanced trade relationship.