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1737 Uppsatser om Customer Satisfaction - Sida 54 av 116
Vad kostar en förlorad apotekskund - en estimering av bristkostnaden för receptbelagda läkemedel på ett konkurrensutsatt apotek i Sverige
After the deregulation of the Swedish pharmacy market customers can be lost due to stock-outs. Optimization of pharmacy inventory levels has thus become increasingly important. To minimize inventory costs while considering the cost of shortages the latter must be estimated. However, the shortage cost is very difficult to compute. Thus, the aim of this paper is to estimate the pharmacy-specific shortage cost parameter and its relation to other inventory costs.
Mätning i nätstationer - nyttor och problem
The purpose of this study has been to investigate advantages and problems with distributionsystem metering in substations. This report is a study in cooperation with Göteborg Energi.The analyses in this report are made for GENAB, a subsidiary company of Göteborg Energi.To analyse advantages and problems in advance is interesting information for GENAB. Theresult of the report could be based upon whether installation of metering in distributionsubstations will be implemented and in that case which kind of measurement that is relevant.The most relevant and strategic place to implement measurement is at the distributionsubstations on the secondary side (400V), this is due to the placement of the currenttransformers. The measurements in this study involve current, voltage, power, power factor,temperature, energy and power quality.Measuring instruments that are relevant to implement are intended to measure current,voltage, power, power factor, energy and, possibly, power quality in the same measuring unit.It is desirable to have a measuring instrument that measures both energy and power qualitybut since it is most often a cost question, it can be established that energy meters have a lowercost.Metering in distribution substations gives a better illustration of the power network. Thisresults in many advantages for GENAB.
Småskalig livsmedelsförsörjning av mjölk :
During the last year?s Swedish agriculture have had difficult times, with decreasing
prices and at the same time increasing production costs, which has led to bad
profitability and faith in the future.
The dairies in Sweden have also had a rough time and there have been large
rationalizations during the years. In the beginning of the 20th century there were almost
1700 diaries in the Swedish countryside. There has been a large technical development
during the 20th century resulting in a decrease in diaries to only 46 in the whole country
today. They are owned by 15 diary companies, of which 7 large and dominate on the
market and the rest are small-scale companies.
With this development the confidence and feeling for the diary companies also has
decreased.
Inställning till förtroendearbetstid och upplevelse av psykosocial arbetsmiljö hos poliser vid Ekobrottsmyndigheten.
Denna uppsats berör området förtroendearbetstid, psykosocial arbetsmiljö och specifik arbetstillfredsställelse hos poliser på Ekobrottsmyndigheten. Enkätstudiens fokus avsåg upplevelse av krav, kontroll, belöning, ledarskap och lön relaterat till deltagarnas positiva alternativt negativa inställning till förtroendearbetstid. I undersökningen deltog 101 av EBMs 183 poliser. Sjuttiofem procent av deltagarna ville fortsättningsvis ha förtroendearbetstid. Studien visade att kvinnliga poliser, positiva till förtroendearbetstid, till skillnad från manliga poliser positiva till förtroendearbetstid, upplevde högre kontroll av arbetstakt. Inga signifikanta skillnader förelåg mellan positiv och negativ inställning till förtroendearbetstid avseende krav, belöning, uppmuntrande ledarskap samt rättvist och stödjande ledarskap..
Dolda resurser : Att synliggöra icke materiella tillgångar
Background: Once upon a time the most important resources in an economy were tangible goods. Historically, Swedish company culture has been dominated by engineering and techni-cal innovation has been the focal point. Today, Intangible values drive product development and form a company?s differentiation. Intangibles have therefore become the most prominent resources in a company.
Emotionell intelligens och livstillfredställelse
I dagens samhälle riktas fokus på individens välbefinnande och olika metoder för att uppnå detta såväl privat som inom yrkeslivet. Emotionell intelligens (EI) har genom tidigare forskningsresultat visat sig ha ett positivt samband med livstillfredställelse, vilket är en komponent i individens subjektiva välbefinnande (SWB). Denna studie syftade till att utforska relationen mellan EI och livstillfredställelse med hänsyn till demografiska bakgrundsvariabler som ålder, kön, etnicitet, studietid och civilstånd. Deltagare var 101 högskolestudenter inom vårdande, pedagogiska, sociologiska och psykologiska studieinriktningar. Deltagarna besvarade självskattningsskalor utifrån instrument om EI (TMMS) och livstillfredställelse (SWLS).
Fast anställning kan ge låg arbetsmotivation
Tidigare forskning pekar pa? att medarbetare bland annat motiveras av balans mellan insats och belo?ning, fo?rva?ntningar som a?r fo?renliga med organisationens visioner och instrumentell motivation. A?sikterna i forskningen skiljer sig a?t i hur ansta?llningsform pa?verkar graden av arbetstillfredssta?llelse. Syftet med studien var att, genom en kvantitativ metod, underso?ka graden av arbetsmotivation hos lagermedarbetare.
Hur kan studie- och yrkesvägledaruppdraget förstås?
The main purpose with this study was to investigate how study- and careers counselors active in primary school, secondary upper high as well as colleges describe regarding satisfaction of assignments and suggestions on their development. The study also included in what extent pure guidance tasks cover these assignments as well as what criteria affects these.Six study and careers counselors were interviewed during this study, all active in the three separate educational programs. Their responses regarding what tasks are included in their assignments as well as experiences are in line with previous research. The conclusion drawn from this study shows deviational results in-between the three educational programs, this regarding guidance tasks in their assignments. The conclusion strongly pinpoints that criteria as ?time? and ?need of guidance? affect to what extent guidance tasks fills these study and career counselors assignments..
Mindfulness och välmående : Kan större medvetenhet om den nuvarande stunden få oss att vara mer nöjda med livet?
AbstraktSyftet med studien var att undersöka i vilken utsträckning mindfulness hos studenter predicerades av välmående (i form av livstillfredsställelse), kön, ålder och utbildning. Mindfulness är av intresse eftersom det är hjärtat i den buddistiska traditionen i form av mindfulness meditation och vägen mot upplysningen. Men det är också en inriktning inom psykologin där mindfulness betyder att närvara i stunden. Min hypotes är att mindfulness kan skapa utrymme att omvärdera den subjektiva värderingen av hur nöjd man är med sitt liv. 66 kvinnor och 47 män ingick i studien.
Arbetsmotivation : Kan arbetsmotivation prediceras av ledarstil, kön, utbildningsnivå, inkomst och ålder?
The aim of this study was to examine if transformational leadership, transactional leadership, gender, educational level, income and age predict work motivation, referring to Herzberg?s motivation-hygiene theory. According to past research the factors above increase work motivation. The study was brought about with a survey based on the Multi Factor Leadership Questionnaire (MLQ-5X), Herzberg?s motivation-hygiene theory and demographic items.
Prissättning av fastighetsförmedling: en fallstudie av tre fastighetsmäklare
The aim of this thesis is to get an idea of how service companies set their prices. The method used was a case study approach, which was conducted at three real estate companies. The study showed that when setting their prices, the main aspect is their own costs. However, we have found that several other aspects play a big role when setting prices on services in real estate business such as individual customer behaviour and market competition. We have also found that the real estate companies charge very similar prices.
Invandrarnas integrationsprocess : - En kvantitativ studie om invandrarnas attityder till sin egen integrationsprocess i det svenska samhället.Immigrants`process of integration.-A quantitative study of immigrants`attitudes to their own process of integrat
The goal of our research is to give the general picture of the attitudes of immigrants to their own integration process into the Swedish society, focusing on the feeling of belonging, satisfaction with the social network, as well as confidence in the future. Moreover, in our study, we investigate a possible relation between the attitudes of the immigrants to the above-mentioned variables and their age and education. The research is based on a quantitative questionnaire investigation, which comprises all Sfi students at level D in the northeastern part of Skåne county. The research shows that the majority are open to the Swedish culture and traditions, keeping, at the same time, their own native traditions. Four out of five think that the Swedish language is important for integration.
Effektmätning i pump
The interest for power and energy measurement has greatly raised with todays increasing electricity prices and enviromental awareness. In the search for energy efficient solutions, the measurements are more complex due to increasing of non linear components. Harmonics and non sinusoidal voltages put high demands on sampling and filtering. Meanwhile, the price must be controlled so the customer still will find it interesting to invest in smaller plants. ITT W&WW asks for a robust, heat resistant power meter with compact dimensions to allow mounting inside the casing of a pump.
Känsla kontra information i fotokommunikation
Photography has a big role in information sharing today. Especially in the hotel industry where it is the closest thing a customer can get to the product that is being sold. This study intends to find out how you can make use of rhetorical models and techniques of photography to enhance the communication skills of photos of hotel rooms. The main focus was to understand the difference between informative and emotional photographs and what consumers themselves focus on when choosing a hotel, and also how to use the collected information to create a larger buying interest through hotel photography. Using previous research work and quantitative data collection method, we have concluded that the informational and emotional photography methods have obvious differences but also many similarities, and are most effective used together and that the hotel consumer is more aware of the images influence then we assumed..
Från WOW till OH SHIT! : - En studie om värdeskapande i konsertsammanhang
Our purpose with this research is to highlight that there is a scope for increased value creation in the experience room during concerts, and how value-enhancing strategies can be a competitive advantage for different venues. In our investigation of this we have worded the following research question: How is the perceived customer value affected during a concert in the experience room and its physical environment? With the background in this question we have identified three key concepts that we believe are the influence of the total concert experience which are; sensory experiences, interaction and identity. From these concepts we have drafted a number of propositions to test the reality by our empirical data collection. .