ternal communication in an organization by using CSM Communication Situations Model [18[upps-01.gif The topic of this master thesis is internal organizational communication and factors influencing the way people in an organization communicate with each other. The purpose of the study is to, by using a specific model called Communication Systems/Situations Model CSM, identify the social context of a given organization and examine how it relates to the dimensions of communicational behaviour which are presented in CSM. We would also like to see how the different parts of CSM affects the choice of communication channels. The thesis is based on interviews with eight employees in the specific organization, whom we have asked a number of questions regarding how they communicate with each other and through which channels. The results show that the social context is very informal within the organization and the relationships between the employees are very open and personal.

The purpose of this essay is to investigate how the crisis communication was perceived between SAS, massmedia and citizens during the volcano crisis in 2010. The questions posed are: - How did the communication between SAS, media and citizens function during the crisis? - How did senders, intermediaries and beneficiaries experience the information and communication during the crisis? - How important was the internet communication for SAS, media and citizens during the crisis?The collected material consists of interviews and desktop research of material from Internet.The study shows that the communication between SAS, the media and citizens worked well on the social medias but was weaker in all other mediachannels. SAS was also weak in following up information received by media and travelers, and they therefore they had a different picture of the situation during the crisis. SAS thought that the communication worked fine between the parties involved.

Background                      European football has during the past decades seen a fast development towards a more professionalized and commercialized climate. This had led to the fact that a lot of clubs are run like any other company, and the focus on marketing and market shares has increased. To be able to create a strong brand clubs have to put a lot of work into marketing, not only of their own brand, but of their sponsors and partners as well.Purpose                              The purpose of this study is to (in step 1) analyze how two smaller Swedish football clubs build their brand and work with their marketing communication. In step 2, the purpose is to create a model of how these clubs may work to develop their brand and marketing communication.Method                              With a qualitative approach, the authors of this paper have analyzed text and documents as well as performed two in-depth interviews.Findings                             Both clubs lack a well-developed strategy regarding their work with their brand and marketing communication. However, there are in both cases factors that, if developed correctly, could help build a stronger brand and better the marketing communication.

Kurs: A?mnesfo?rdjupande arbete i logistik och ekonomistyrning, 2FE02E, 2FE20E Fo?rfattare: Therese Jakobsen och Matilda Magnussen Handledare: Petra Andersson Titel: Etiskt ansvarstagande ? Med avstamp i de gap som kan uppsta? mellan ett fo?retags uppfo?randekod och en underleveranto?rs arbetssa?ttBakgrund: I dagens samha?lle kra?vs det att fo?retag tar ett sto?rre etiskt ansvar och verkar fo?r en ha?llbar utveckling. Det ansvarsfulla fo?retaget a?r ett uttryck fo?r det fo?retag som aktivt arbetar med Corporate Social Responsibility. Ett verktyg i arbetet med det a?r att utveckla en uppfo?randekod, a?ven kallat Code of Conduct som dikterar riktlinjer och normer fo?retagets verksamhet ska genomsyras av.

?SAMMANFATTNINGTitel: Corporate Social Responsibility, Hur några svenska storbankers CSR-arbete implementerats på lokal nivå och vilka effekter som orsakats av CSR-arbetet på samma nivå.Kursen: Magisteruppsats i företagsekonomi, FÖA 400, 15 hpFörfattare: Gulafat Guliyeva gga09001@student.mdh.seGeorges Yenga Muhindo gya09001@student.mdh.seSeminariedatum: 2010-09-30Handledare: Esbjörn SegelodNyckelord: CSR, socialt ansvar, företagsetikSyfte: Syftet med den här uppsatsen är att undersöka hur några svenska storbankers CSR- arbete implementerats på lokal nivå. Dessutom vill vi även undersöka vilka effekter som orsakats av CSR-arbetet på det lokala planet.Metod: Data har samlats in via intervjuer styrda av en intervjumall med öppna frågor samt en webbaserade enkät (Survey Monkey).Slutsats: Vi kom fram till att koncernövergripande policies inom CSR-området implementeras på lokal nivå i form av riktlinjer, direktiv och värderingar som lokala kontorschefer tillämpar i sina dagliga verksamheter. Vi har märkt att kreditpolitiken och kreditprocessen är en av viktigaste instrument genom vilka CSR-arbetet implementeras.CSR-dokumenten är viktiga men lider likväl av brister i det att de till vissa delar var obegripliga för några av kontorscheferna. Dessutom har det varit omöjligt att bekräfta någon implementering av huvudkontorets CSR-arbete vid några av de lokala bankkontoren.Vad gäller effekterna har vi för några av bankerna kunnat notera ett positivt eller begränsat genomslag i de områden där de verkar.

A?r 2007 uppma?rksammades de oegentligheter som fo?rekom i produktionen av de varor som landstingen ko?pte in till den svenska sjukva?rden vilket medfo?rde att landstingen startade ett samarbete runt socialt ansvar i upphandling. Da? CSR fra?mst kopplas ihop med fo?retag i privat sektor, avser denna kvalitativa studie underso?ka hur CSR som ide? har tagits emot i offentlig sektor och hur den har gjorts om fo?r att passa i sin nya kontext. Det empiriska materialet har samlats in genom semistrukturerade intervjuer och har sedan analyserats med skandinavisk nyinstitutionell o?versa?ttningsteori samt teorin om inramning.

SammanfattningExamensarbete, turismekonomprogrammet, Ekonomihögskolan vid Linnéuniversitetet, 2FE40E, HT 2011Författare: Christopher Dahl och Benita JohanssonHandledare: Thomas Karlsson Examinator: Krister BredmarTitel: Dags att hållbarhetsredovisa - Polyplank AB, en fallstudie Bakgrund: Studier har påvisat att vi överkonsumerar jordens resurser i en allt snabbare takt. En ökad medvetenhet kring dagens miljöproblem har bidragit till att företag i större utsträckning aktivt arbetar för en hållbar utveckling samt för att ta ansvar i samhället. Begreppet Corporate Social Responsibility (CSR) behandlar företags samhällsansvar utifrån tre perspektiv; miljömässigt, ekonomiskt och socialt. Arbetet inom dessa områden presenteras av många stora företag idag i en hållbarhetsredovisning. Global Reporting Initiative (GRI) är den organisation som bistår med riktlinjer för upprättning av den här typen av redovisningar. Syfte: Syftet med denna uppsats är att ta reda på vad GRI:s riktlinjer och rådande begrepp säger om hållbarhetsredovisning samt att utifrån vårt fallföretag Polyplank AB:s förutsättningar rekommendera lämpligt innehåll i en eventuell hållbarhetsredovisning. Metod: Vårt fallobjekt, Polyplank AB, är ett företag som verkar inom tillverkningsbranschen och utmärks genom deras miljövänliga produkter.

The purpose of this essay was to examine young people's view of how intoxication influences the communication and responsibility in sexual situations between two heterosexual adolescents, and to explore how young people define rape.The main questions were to examine how young people describe the communication of "yes" and "no" in sexual meetings, and who is responsible for that communication. Other questions included examining how the interviewees viewed a situation where a girl shows and/or says "no" and a boy still ignores her sexual integrity.The study was based on six qualitative interviews.The interviewees considered non-verbal communication about both "yes" and "no" to sex in a sober condition superior to verbal communication. The study also showed that the sexual responsibilities for girls increase during intoxication, while the responsibilities for boys decrease. A majority of the interviewees considered that a girl who didn't want to participate in sex must be very explicit when expressing her "no", and if not, there was an understanding that a boy can misinterpret or ignore a "no". Rape was by some defined as an act done against one's will, while others claimed that several explicit "no"s had to be infringed to classify it as rape..

Företags ansvar i samhället - Corporate Social Responsibility (CSR) - har varit föremål för diskussion sedan 1900-talets början. Företags samhällsansvar har sedan dess kommit att bli ett välkänt begrepp bland företagare världen över. Skillnader i ekonomiska, politiska, sociala och kulturella system påverkar däremot i vilken utsträckning företagen kommunicerar samhällsansvar i olika länder. Syftet med uppsatsen är att undersöka i vilken utsträckning företag kommunicerar CSR i den externa rapporteringen i Brasilien, Frankrike, Indien, Spanien och Sverige.Studien undersöker i vilken utsträckning de fem största företagen i undersökningsländerna kommunicerar CSR i sina årsredovisningar och hållbarhetsrapporter. Metoden som används är textanalys där förekomsten av tretton begrepp relaterade till CSR räknas.Undersökningen analyseras utifrån Freemans (1984) intressentmodell och Carrolls (1991) pyramid för företags samhällsansvar samt sekundärdata som beskriver de undersökta länderna.Studiens resultat visade att alla undersökta företag hade någon typ av kommunikation kring samhällsansvar men i olika utsträckning.

Title: Market Communication in transformation Authors: Gabriella Holm and Christoffer LarssonPurpose/Aim: The purpose of this paper is to examine how market communication at PR-firms in Sweden has changed over the first decade of the 21-century. In 2007 social media expanded on the Swedish market. This had implications for the way we are looking at communication and therefore also the PR business and how they are operating. The aim with this paper is to see how social media have affected marketing communication at PR-firms.Methodology: This paper is based on case studies from Swedish PR-firms. We used five cases from 2003-2005 and five from 2010-2012.

The purpose of this thesis was to illuminate and create a deeper understanding of a reputation?s value during crisis in business environment. We aimed to investigate how companies and organizations build up their reputation to prevent crises and how reputation affects the outcomes of a crisis. The theoretical section is based on various scientific articles. A case study was conducted based on interviews with two respondents from two different companies and organizations.

A social intranet is an information and communication channel that is relatively new. There is still a small amount of research done around social intranet and what it is, and also on what organizations and their members may benefit from using such an intranet. Therefore, this paper was written with the purpose to em-phasize the reasons, possibilities and difficulties of implementing and using a so-cial intranet. With interview as method we took part of the experiences and views on social intranet from a number of organizations that are using or is about to establish a social intranet, and also from companies who deliver the service. Through the use of previous research in organizational communication, we then analysed the responses we received from our respondents.

Society has seen a tremendous increase in threats, violence and especially unprovoked violence perpetrated by youths. Violence and more seriously unprovoked violence has become a major problem for many service corporations as it gives them bad image and reputation. Corporate Social Responsibility CSR encourages many companies to engage in social activities as they realize that the company is part of the society and the environment. What affects society may sooner or later affect the corporate. For any business to prosper and create a long-term relationship with its customers, it needs a safe environment both for the customers and staff.Feedback from customers and staff is survival and these two (customer and staff) are the most vital assets any firm could have.

ABSTRACTElin Johansson, Hanna Johansson, Camilla Nilsson Say something interesting! A qualitative study of marketing communication on Facebook                               Pages: 36With the emergence of social media, new ways has been created for companies to reach out to its audience. From being dependent on journalists to provide information, companies today have the ability to self-publish information in the open media channels. The use of social media should not replace traditional marketing communication though, but works best as a complement. It is a new environment that requires the company to adapt its working methods. Although the work is different, it is important that companies see social media as part of the overall marketing communication and not as a separate project. The purpose of this paper is to study recipient?s experience of company?s communications in social media. We have chosen to relate this to the instructions on methods of marketing communication and social media marketing as found in literature on the subject. This is to examine whether firms achieve the desired effect of the methods that are considered most appropriate. Does the message reach out? The focus of this study is marketing communication in the social media Facebook. The study consists of qualitative interviews to illuminate the recipients' views and experiences, as well as a literature study from the theoretical perspective of the sender of marketing communication in social media. The results showed that business as well as audience must interact in a functional relationship in social media. Companies should be more like the customer they are trying to reach. If companies choose to expose themselves in social media, time must be given to this, which is what the audience expects. Key words: Marketing communication, social media, social media marketing, Facebook, recipients, sender.

The aim and purpose of this essay is to study if three museums are using Facebook strategically to promote two-way communication with their target audiences in their external communication. A qual-itative and comparative research method and has been used and communication managers from each of the three museums have been interviewed. These interviews have been transcribed and coded in order to reveal opinions and views on how that particular museum feels about social media and the use of these tools in their external communication. A number of Facebook statuses have also been collect-ed in order to discover how each of the museums is using social media in order to reach and engage their target groups. Should the results of this essay be summarized it would show that the museums are using the communication channel that they feel suits the needs of reaching a specific audience.