Analys av ett företags internkommunikation med hjälp av CSM
ternal communication in an organization by using CSM Communication Situations Model [18[upps-01.gif The topic of this master thesis is internal organizational communication and factors influencing the way people in an organization communicate with each other. The purpose of the study is to, by using a specific model called Communication Systems/Situations Model CSM, identify the social context of a given organization and examine how it relates to the dimensions of communicational behaviour which are presented in CSM. We would also like to see how the different parts of CSM affects the choice of communication channels. The thesis is based on interviews with eight employees in the specific organization, whom we have asked a number of questions regarding how they communicate with each other and through which channels. The results show that the social context is very informal within the organization and the relationships between the employees are very open and personal. The dimensions of communicational behaviour relate to the context in many ways and are clearly a result of what kind of social context that exists in the organization. The conclusions we have drawn from the results are that a hierarchical pattern can bee seen between social context, dimensions of communicational behaviour and choice of communication channels in the studied organization. The hierarchical pattern is that the social context in a way surrounds the dimensions and in turn the dimensions affect the choice of communication channels.