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1087 Uppsatser om Client satisfaction - Sida 37 av 73
Hur kan studie- och yrkesvägledaruppdraget förstås?
The main purpose with this study was to investigate how study- and careers counselors active in primary school, secondary upper high as well as colleges describe regarding satisfaction of assignments and suggestions on their development. The study also included in what extent pure guidance tasks cover these assignments as well as what criteria affects these.Six study and careers counselors were interviewed during this study, all active in the three separate educational programs. Their responses regarding what tasks are included in their assignments as well as experiences are in line with previous research. The conclusion drawn from this study shows deviational results in-between the three educational programs, this regarding guidance tasks in their assignments. The conclusion strongly pinpoints that criteria as ?time? and ?need of guidance? affect to what extent guidance tasks fills these study and career counselors assignments..
Bemötandet inom socialtjänsten : En kvalitativ studie om klienters upplevelser
The aim of this study was to examine how clients who have or have previously had a drug- and/or alcohol addiction experienced interchanges with social workers. In this study, eight semi-structured interviews were made with respondents from an out-patient clinic in a small town in Sweden. Questions were asked regarding clients? experience of the social workers' attitudes during the initial meeting as well as all continuing meetings. Other possible variables that affected the interchanges, either positively or negatively, including how the clients wanted to be treated, were also explored.
Mindfulness och välmående : Kan större medvetenhet om den nuvarande stunden få oss att vara mer nöjda med livet?
AbstraktSyftet med studien var att undersöka i vilken utsträckning mindfulness hos studenter predicerades av välmående (i form av livstillfredsställelse), kön, ålder och utbildning. Mindfulness är av intresse eftersom det är hjärtat i den buddistiska traditionen i form av mindfulness meditation och vägen mot upplysningen. Men det är också en inriktning inom psykologin där mindfulness betyder att närvara i stunden. Min hypotes är att mindfulness kan skapa utrymme att omvärdera den subjektiva värderingen av hur nöjd man är med sitt liv. 66 kvinnor och 47 män ingick i studien.
Hospitality Technology : Konsten att anamma dagens självklara, idag
I hospitalitybranschen arbetas det intensivt med att erbjuda sina gäster så bra upplevelser som möjligt. Nya teknologiska lösningar som påverkar gästers interaktion med branschen utvecklas ständigt, samtidigt som människors levnadsvanor blir allt mer integrerade med det teknologiska. Flera undersökningar visar att just teknologi inkorporerad i hospitalitybranschen är en bidragande faktor för en förhöjd gästupplevelse, men trots det är det få inom branschen som väljer att anamma den. Tron om att den typen av investeringar är allt för kostsamma, okunskap om att teknologin finns och en allt för konservativ syn är tänkbara förklaringar till att stora delar av branschen halkar efter.I uppsatsen redogörs för några i världen pågående trender och en litteraturstudie genomförs för att undersöka hur teknologi kan användas för att förhöja gästupplevelsen inom hospitalitybranschen med hänsyn till dessa trender. Uppsatsen diskuterar hur branschen är på väg att förändras och föreslår ett par exempel för hur ditt varumärke kan hänga med i utvecklingen redan idag..
Arbetsmotivation : Kan arbetsmotivation prediceras av ledarstil, kön, utbildningsnivå, inkomst och ålder?
The aim of this study was to examine if transformational leadership, transactional leadership, gender, educational level, income and age predict work motivation, referring to Herzberg?s motivation-hygiene theory. According to past research the factors above increase work motivation. The study was brought about with a survey based on the Multi Factor Leadership Questionnaire (MLQ-5X), Herzberg?s motivation-hygiene theory and demographic items.
Ska pyramiderna rivas?: en studie om mikromakt
It has been demonstrated in this study how people working in frontline jobs in service organizations are exercising ?micro power?. The use of ?micro power? is defined as ?to in ones professional role, without objectively defensible reasons, impose sanctions on a customer?. The interviewees are explaining their use of ?micro power? with mood, working conditions, and customers? behavior.
Invandrarnas integrationsprocess : - En kvantitativ studie om invandrarnas attityder till sin egen integrationsprocess i det svenska samhället.Immigrants`process of integration.-A quantitative study of immigrants`attitudes to their own process of integrat
The goal of our research is to give the general picture of the attitudes of immigrants to their own integration process into the Swedish society, focusing on the feeling of belonging, satisfaction with the social network, as well as confidence in the future. Moreover, in our study, we investigate a possible relation between the attitudes of the immigrants to the above-mentioned variables and their age and education. The research is based on a quantitative questionnaire investigation, which comprises all Sfi students at level D in the northeastern part of Skåne county. The research shows that the majority are open to the Swedish culture and traditions, keeping, at the same time, their own native traditions. Four out of five think that the Swedish language is important for integration.
Nyttan av Web 2.0 i en CRM-kontext
Web 2.0 is a relatively new concept which has made significant progress on the Internet. More recently, corporations as well have begun to get use of the different types of applications that are assigned to the Web 2.0. Organizations are primarily interested in making use of Web 2.0 in two areas: inside the company to increase efficiency and productivity, and from the organization to the customer to improve revenue and customer satisfaction. We have chosen to take a closer look at this last area, as can be seen as a CRM context. Our interest is to investigate how such a context may change by implementing some kind of Web 2.0 technology.
Hur kan den interaktiva skrivtavlan fungera som ett stöd i matematiklärandet i F-3?
The purpose of this thesis is to examine which role public libraries play or could play within bibliotherapy. The study is based on qualitative interviews with five librarians who, in one way or another have experienced bibliotherapy activities. Further, we have interviewed two treatment assistants and one counsellor, who have cooperated with the librarians, to get their view. We have used the following research questions: Which bibliotherapeutic activities, if any, are pursued in public libraries in Sweden, and how do they look upon bibliotherapy? What role do public libraries play/could play within bibliotherapy? Ever since the term bibliotherapy was coined in the beginning of the twentieth century, the definition has been under debate. We have identified four main subjects of discussion.
Gapet mellan teori och praktik i pappersprototypande : en studie i diskrepans mellan det ideala arbetssättet akademin förespråkar och hur praktikern faktiskt arbetar
This study presents an alternate viewpoint to the strive to overcome the gap between research and practitioners within paper prototyping in interaction design. Earlier research identifies three aspects of this gap, which is:Practitioners being unaware of interaction design methods and theoriesPractitioners being aware, but choosing not to apply these methods and theories, due to time, budget and constraints of labourPractitioners and research having different perspective on similar design issuesOur study was done by carrying out qualitative interviews with interaction designers based on two digital design bureaus. One of the bureaus has an expressed link to research: the other has not. Our hypothesis is that the gap would manifest as a difference in work practice between the two bureaus.Our study shows that the two bureaus have similarities in work practice and that this work practice is based on scientific methods and theories, but is adapted to fit the client and/or the project. We conclude that the overcoming of the gap might not be necessary.
Hur uppfattar patienter på en ortopedavdelning sin smärtbehandling?
Syftet med studien var att undersöka hur patienterna på en ortopedisk avdelning uppfattade sin postoperativa smärtbehandling och tillfredsställelse med vården. Metod: En enkätstudie med konsekutivt urval gjordes under hösten 2010 på en ortopedisk avdelning på ett sjukhus i Mellansverige. Urvalet bestod av 47 ortopediska patienter, både män och kvinnor, som genomgått operation och enkäten, som berörde hela den postoperativa vårdtiden, lämnades ut postoperativ dag tre. Åldrarna varierade mellan 23 och 82 år. Resultat: Majoriteten av patienterna ansåg sig nöjda med smärtbehandlingen och sin tid på avdelningen.
PATIENTENS DELAKTIGHET : En förutsättning för god vård
Today patients are more aware of their rights regarding their own care. They are more informed, more engaged and have more and individual requirements, which leads to increased demands for information and participation increases. The Health Act sets out the patients´ right to participation. Participation increases patient satisfaction with care, promotes healing and increases adherence to health care advise. The patient doesn´t always experience participation in their own care to the extent they wish, which suggests that nurse?s does not always succeed in getting the patient involved.
Relining ur ett beställarperspektiv
This report is focusing upon relining from a client?s point of view. Potential buyers are given a presentation of the different methods available today together with a general briefing describing the process. An important part of this report are the interviews that took place with already established customers. Property owners, managers, pipe cleaners, and project managers whom all been in contact with relining have answered the questions given along with their own thoughts and have also given recommendations of other persons to talk to.
ATT GE OCH TA EMOT FEEDBACK : några lärares upplevelser av feedback i sin arbetssituation
Syftet med föreliggande studie var att få en större förståelse för hur några lärare upplevde feedback i sin arbetssituation. De frågeställningar som studien baserades på var: Vilken inverkan har feedback på arbetsglädjen på en arbetsplats, sett ur ett medarbetarperspektiv? På vilket sätt har denna feedback en relation till lärarnas utveckling av sin egen feedbackkompetens? Det metodologiska angreppssättet var en semistrukturerad intervjuguide. Urvalet bestod av åtta lärare. Intervjuerna varade 20-35 minuter.
"Ibland undrar man ju vad de tänker med, de som sitter där uppe" : En kvalitativ studie om brukarmedverkan inom hemtjänsten
This qualitative study examines the participation that older people have in their own home care by exploring experiences of care workers. We will investigate to see if there are limitations due to financial implications in the sector. Modern day care of the elderly in Sweden is facing increasing pressures to both show cost savings whilst maintaining the same levels of service within the community. It is becoming more essential for older people to participate in their own care for the sake of their health and well-being. The method that we used for data collection was qualitative interviews.