Uppsatser om service quality
460 uppsatser · sida 8 av 31
En undersökning av kvartersvärdarnas funktion i olika områden
Examensarbete, grundnivå · Uppsala universitet
In 2005 a public housing company in Uppsala, Sweden introduced the service quarter host. The focus on comfort (life quality in American programmes) is similar to the non-tolerance programmes. The idea of non-tolerance derived from the theory of Broken windows. The purpose is to …
C-uppsats · Handelshögskolan i Stockholm
Human capital is professional service firms' most valuable resource and its quality is closely linked to the quality of its services. The purpose of this study is to investigate how professional service firms appraise their employees. A comparative study between an architecture …
En undersökning av kvartersvärdarnas funktion i olika områden
Examensarbete · Uppsala universitet
In 2005 a public housing company in Uppsala, Sweden introduced the service quarter host. The focus on comfort (life quality in American programmes) is similar to the non-tolerance programmes. The idea of non-tolerance derived from the theory of Broken windows. The purpose is to …
Kandidatuppsats · Blekinge Tekniska Högskola
… with Skype? - How is the quality of IP-telephony compared to PSTN? - Are all services provided by PSTN available and accessible using the IP-solution? - How are the usability and the availability of support with IP telephony? - Is IP-telephony a cheaper solution and in that case …
en fallstudie
Examensarbete · SLU
… suggest that potential customer are not willing to pay more for value adding services such as shorter delivery time or better customer service. Customers mainly want the right quality to the right prize. This can be accomplished through establishing the distribution and …
Kandidatuppsats · Avdelningen för för interaktion och systemdesign
… with Skype? - How is the quality of IP-telephony compared to PSTN? - Are all services provided by PSTN available and accessible using the IP-solution? - How are the usability and the availability of support with IP telephony? - Is IP-telephony a cheaper solution and in that case …
Högskoleuppsats · KTH
… to be more safety and faster the need of DFSS arise as a product, process and service development concept in the organisations. Design for Six Sigma aims to improve and structure the development process of an organisation and consider the application of the innovation problem …
- en litteraturstudie
Examensarbete, grundnivå · Högskolan i Gävle
… who had fallen in the last six months, significantly more had help of home service, had higher mean age, cardiovascular diseases, diabetes and urinary incontinence and used hypnotic medicines, diuretics and sedatives. People that had not fallen had significantly higher activity …
En studie av implementeringen av ett kvalitetsregister för personer med demenssjukdom
Kandidatuppsats · Högskolan i Halmstad
… Board of Health and Welfare to develop national guidelines for health care services to people with dementia and support for their relatives. It has been allocated stimulus funds that may be applied for to work on improvements in dementia care. In August 2010 these guidelines …
<em>Patient Handover from local rescue services to paramedics</em>
Magisteruppsats · Örebro universitet
… reasons for difficulty sleeping, where stress is one of the most common. The quality of life and health are affected negatively. Treatment with proven efficacy against insomnia is not only sleep medication, but also cognitive behavioral therapy, CBT. CBT is used as method in …
En studie vid logistikföretaget Foria
Högskoleuppsats · Linköpings universitet
… is to identify and define Key Perfomance Indicators (KPIs) and value adding services which are used to describe the quality of Forias logistics services from different aspects. The KPIs should be attractive to both Foria and their customers, with the aim to strengthen the …
C-uppsats · Handelshögskolan i Stockholm
… instrument originally developed for measuring changes toward lean thinking inservice organizations in general should be adjusted in order to be of use in service organizations within the healthcare sector, andin hospital organizations in specific. The adjustments are suggested …
En jämförelse av omsorgsmodeller enligt LSS - lag om stöd och service till vissa funktionshindrade och SoL -socialtjänstlagen
Magisteruppsats · Lunds universitet
… 65 has been regulated by two separate laws; 1-the Act concerning Support and Service for Persons with Certain Functional Impairments (LSS) and 2- Act of Social Services (SoL). Recent changes in the legislation could cause local authorities to deal with these issues in different …
D-uppsats · Högskolan i Borås
The purpose of this Masters thesis is to study students perception of the services that the library staff provides and the library staffs opinion of the students perceptions. With the concept service we mean the treatment, the attitudes and the qualities that exist between the …
en studie av utbildningsföretagens auktorisation
Magisteruppsats · Södertörns högskola
Denna uppsats är en fallstudie som går ut på att beskriva företaget Icehotel AB och hur de gått tillväga för att bli ett attraktivt turistmål och framgångsrikt företag. Vi har genomfört en kvalitativ undersökning där vi intervjuat företagets VD Yngve Bergqvist samt kunder som …