460 uppsatser · sida 6 av 31
en fallstudie av två säsongsbaserade hotell
The purpose of this thesis was to study how internal marketing affects service quality in the tourism industry. It was decided to conduct a case study on two hotels with summer seasonal employees. Pite Havsbad and Strand Hotell Borgholm were chosen as study objects. The case was …
… paper exemplifies how the physical environment affects clients? experienced service quality and how companies work with the physical environment. In the empiric study, we conducted a case study and studied two hairdressing saloons. The study showed a connection between physical …
… results suggest that Alfa is successful in meeting customer expectations in service delivery, even if we can confirm differences in outcome between the three businessareas. The highest customer perceived quality are found in the three areas that are most important to customers …
… in Sweden. A geographic database has been built with the aim to study the service situation of the area. The main purpose of this thesis is to find a method to investigate the quality of the Sisyla database and to apply it. The method is adjusted to the standard ISO 19114. The …
… is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management …
… is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management …
En analys av deckarens ställning på folkbiblioteket
… that public sector librarians responsible for book purchases use the Library Service Sector (Bibliotekstjänst) far less than its counterpart AdLibris. Our analysis was based on Bourdieus' theory and his concepts with regard to field, habitus and capital relating to the context …
… diversity and availability. Many of the informants use the library service-lists when choosing what to buy, whilst others try to get away from this for economic reasons. The informants often get proposals from the library visitors. In the cases when they reject suggestions, it …
… of a task. It also has a major impact on the quality of the product or service for which the organization delivers to its customers. Lack of information may cause that important aspects are not given the required attention or even forgotten and can in turn lead to criticism from …
En kvalitetskostnadsuppföljning för produktion och eftermarknad. : En fallstudie vid Huddig AB
… company succeeds in eliminating the problems at production, the problem with service and aftermarket later in the chain will also be reduced. To reduce the quality defect costs it is recommended that you work systematical and use one of the models discussed in this paper to make …
<em>En studie inom Länssjukhuset i Kalmar med fokus på drift, säkerhet och kvalitet </em>
… of Kalmar is affected negatively during these unplanned stoppages, due to service dissatisfaction among some of the patients. Finally we conclude that care staff show a good level of confidence in the medical technology department as a support function and that their …
a means to improve forage quality and production
… and the results of the farm study combined with experiences from the extension service. The models add the prioritizing of decisions from different time horizons of decision-making and planning, together with the resource utilization of the process perspective and comparability …
The market for security is one filled with great opportunities. The security services companies are numerous and diverse, the Swedish market is dominated by two large companies: Securitas Bevakning AB and Falck Security AB. In this study we have focused on the bigger of the two …
Fallstudie Vägverket
… there is a need for continuous improvements, for both manufacturing and service organizations, to meet these demands. Manufacturing organizations have been working systematically with quality improvements for a long time, but it has not been as common for service organizations …
och dess inverkan på <br /> kundnöjdheten
… Instead the results indicate that there is a relationship between perceived service and customer satisfaction. The thesis also indicates that the most important quality dimension for the bank customer is reliability. The least important is the quality dimension tangibles. The …
