460 uppsatser · sida 7 av 31
En diskursanalys
… of ´quality´ and ´culture´ have been downplayed and replaced by a ´customer’s service view´ on how and why fiction should be mediated to the public. The methodological and theoretical perspective in this thesis is led by the understanding of the discourse analysis in Michel …
A Swedish Case
Technology based self-service (TBSS) used in supermarket self-scanning checkouts is a relatively new phenomenon in Sweden. Studies on TBSS as a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge …
En kvalitativ fallstudie om vägarna mellan lean och motivation hos anställda i tjänstesektorn
… important political issue in Sweden in the 1970?s. As the popularity of lean service is now increasing, there are still unresolved issues regarding the transferability of a mass production system to the service industry, particularly with regards to the motivation of service …
En studie inom marknadsföring utifrån en servicecentrerad logik.
… Senare forskning har visat på klassificeringens irrelevans och presenterat en servicecentrerad logik, där erbjudandet i sig spelar roll för värdet. Filosofin låter varor och tjänster konvergera och ser till icke greppbara aspekter som relationer, dynamik, utbyte och kompetenser …
… market of pedagogic consulting and how the customers look upon these kinds of services and what the consultants think about the market. The following five questions were investigated: What is the situation of the market of pedagogic consulting? - What needs and what demands are …
… semistrukturerade intervjuer kartläggs utbudet och efterfrågan av tjänster och service i hotellbranschen. Dessa analyseras sedan mot den teoretiska referensramen. Studien avser även att som delsyfte analysera och beskriva om tjänsteutveckling ger ett högre kundvärde samt vilken …
… of this design case is to develop a design concept for a web-based donation service that involves all employees at a company. Furthermore, the authors of this study intends to explore how the motivation for employees of a company can be affected by participation in this service …
The aim of this thesis was to describe the services offered to students with dyslexia, and from a service- and quality perspective describe how the consumers of these services experienced the supplied services. Dyslexia refers to certain problems with the written language. With …
<em>En studie om vilka informationskanaler och motivationsfaktorer som påverkar studenters val gällande föreningsengagemang</em>
… out this study we have used the theories in communication, motivation and service quality. The study has been conducted in an objective manner with a positivistic approach. Through a deductive research approach with elements of induction, we start from theories in the above …
En kvalitativ studie av tre fastighetsförvaltarbolag
… we discuss theories such as practical leadership, motivation and commitment, service quality and communication which are all important components for succeeding with an effective leadership according to O'Reilly et al. (2010). Methodology: We have conducted a qualitative study …
a case study of Länsförsäkringar
… The intention is to investigate if Länsförsäkringar’s view on customer service corresponds with the customer’s view and whether there are any signs of strategic drift. The empirical data was collected in form of a case study. This was achieved by studying Länsförsäkringar’s …
… vidarebefordring av prioriterad trafik i en nätverksmiljö med Quality of service-funktioner (QoS) implementerade och nätverksnodernas arbete i samma nätverksmiljö med separata, virtuella nätverk uppsatta med hjälp av Virtual routing and forwarding (VRF). Målet var att resultatet …
En jämförande studie mellan nyöppnad och löpande verksamhet
… is previous research as Total Quality Management, differentiation and service and processes and control in organizations. The management team has a responsibility to communicate their goals and visions for all employees in order to avoid misunderstandings. A better …
… medium that presumably plays an increasing role in public library reference services. In order to provide high quality reference service the librarians need to be able to master this medium. Therefore it is interesting to get an understanding of how librarians actually use the …
… during the past 4 years. It is supposed to be able to fully support Quality of Service. The final version will be published early in 2004. In my thesis, I propose two possible methods to improve the performance of service differentiation in the MAC layer. The first one is …
